SUMMARY

• 18+ years of experience in the field of User Experience, User Centered Design, Web Accessibility includes Information architecture, Usability, Accessibility/Sec. 508 for web applications and all types of electronic devices.
• Advocating Web Accessibility for W3C’s Web Accessibility Initiative Group as Volunteer.
• Vision to make Universal Usability or Universal Design for all web applications/ all electronic devices
• Skilled at delivering high - quality user experience solution for websites, intranet and business applications by applying proven design principles obtained from experience, industry convention, scientific/User research and learning.
• Have good project management skills & experience in coordinating and facilitating design and development teams to ensure product usability and user experience.
• Extensive experience in an agile environment with strong encouragement for Mobile First and Lean User Experience approach and methodologies.
• Gathering end-user requirements, ethnographic-style field interviews, process mapping, feature/function trade-off exercises, questionnaire design, qualitative and quantitative analyses methods, competitive product evaluations, persona like user, environmental, task profiling and scenarios development, practical usability goals. Conduct studies/User Research using the qualitative and quantitative analysis methods. Building Flow diagrams using Visio and BPM tools like Lombardi blueprint, etc.
• Transforming requirements to design, Quality Function Deployment's (QFD) structured framework to guide work including: proper classification of benefits, wants, needs, measures, features, implementation alternatives and criteria, competitive analysis, risk assessment, paper prototypes, early & functional prototypes using tools IRISE and Dreamweaver, wire frames, user interfaces, style guides, implementing standards of Section 508, WCAG 2.0, ATAG and ADA guidelines for web. And I used WYSIWIG editor in many content management applications.
• Designing the user interface, ergonomic principles applied to the physical portion of tool interface; Cognitive principles applied to learnability, utility, efficiency, memorability, errors and satisfaction; Function partitioning, minimal control types approach, design for localization, heuristic reviews and walk-through. Prefer iterative design cycle with at least two rounds of usability testing.
• Testing for usability, scripted exercise for end-users was performed in-house and on-site. Analysis of performance, satisfaction levels, areas of frustration, miscues in navigation and nomenclature, on-site beta testing of product or web application. Using of innovative usability testing methods like formative testing, summative testing, AB/Split testing and remote testing either moderated or un-moderated.
• Web Accessibility, involving visually impaired, hearing impaired and physically impaired in design life cycle and making the application more efficient and accessible for general customers or citizens. Based on Sec 508/American Disability Act (ADA) conformance to Web Accessibility Guidelines 2.0. (WCAG 2.0). Review the W3C WAI’s Draft specifications by volunteering on weekly basis.
• Strong knowledge in implementing search engine optimization (SEO) using meta tags and proper organization of content for making the web crawlers capture the content of a site.

TECHNICAL SKILLS

Tools: HTML, CSS, Flex, React/Redux, AJAX, Java, JSON, Silverlight, Animate CC, AJAX, JavaScript, After Effects, Axure RP, OmniGraffle Pro, Balsamiq, iRise, Vizio, Dreamweaver, Photoshop/Creative Suite, Tech Smith Morae, Visio, InDesign, Illustrator, Screen Readers - JAWS, NVDA, Windows Eyes, etc

Testing: Heuristic Evaluation, Formative and Summative testing, A/B and Remote testing, Analysis of performance, satisfaction level, areas of frustration and miscues in navigation, Gap Analysis, performance analysis

Reporting: User Research synthesis, Usability Evaluation, Usability Guidelines, and Accessibility Reports and remediation

PROFESSIONAL EXPERIENCE

Sr. User Experience Architect/lead

Confidential, Rosslyn, VA

Responsibilities:

• Provide architectural solutions for any UX/UI development on Eagle’s (SAMHSA and Head start ) projects.
• Implement Usability /Accessibility Engineering by employing User Centered Design as process to engage the target audience on all Eagles’ BHSIS projects.
• Advocating avoiding reworks by saving 30-40% of development cost and have fully engaged web applications by iterative process or using UCD process.
• Involve in User Research by qualitative and quantitative methods of data gathering, Develop User, Environment, Task Profiles, create personas and metrics analysis
• Build low fidelity wireframes using Adobe Creative suite, Omini-Graffle, Visio, power point, etc.
• Develop High fidelity wireframes using Rapid prototyping tools like HTML, CSS, JavaScript, Axure, IRise, etc.
• Implementing Agile/Scrum methodologies for the application development in all BHSIS products/applications
• Verify UI and front end in development environment for standards and consistency.
• Develop and implemented Responsive design/Sec 508 web applications (scaling the layout to fit different devices like smart phone, tablet and desktop applications) on several projects
• Conducting cognitive or expert reviews on new/existing applications of BHSIS to provide quick fix and enhance the look and feel.
• Implementing Usability best practices and involve in focus groups sessions with end users. All the tests were task oriented, timed and used think allow protocol. Collected the necessary feedback and incorporated in the design life cycle.
• Verified and implemented Sec 508 or web accessibility for HHS Sec 508 compliance on BHSIS and Head start apps to enhance the usability of products for Disabled community like visually impaired, hearing impaired and physically impaired.

Confidential, 

Lead User Experience Designer

Responsibilities:

• Involve in User Research by qualitative and quantitative methods of data gathering, Develop User, Environment and Task Profiles and create personas. Low fidelity wireframes using Adobe Creative suite, Omini-Graffle, Visio, power point, etc.
• High fidelity wireframes using Rapid prototyping tools like Axure, IRise, HTML, CSS, Ext-JS, etc.
• Involve in User Research by qualitative and quantitative methods of data gathering, Develop User, Environment, Task Profiles, create personas and metrics analysis
• Conducting cognitive walk through most of the time for a quick fix.
• Implementing Usability best practices and involve end users in User testing and focus groups sessions. All the tests were task oriented, timed and use think allow protocol. Collected the necessary feedback and incorporated in the design life cycle.
• Implemented responsive design using Bootstrap and AngularJS for mobile.
• Followed agile methodologies for the application development and process design.

Confidential, Owings Mills, MD

Sr. UX Consultant

Responsibilities:

• Work in Multiple Carefirst applications from scratch setting up Design Strategy, User, environmental and task profiles, task analysis, low fidelity and Hi Fidelity wireframes based on user’s mental model.
• Also involved in multiple projects to create and develop mockups with Rapid prototyping techniques.
• Involve in User Research by qualitative and quantitative methods of data gathering, Develop User, Environment, Task Profiles, create personas and metrics analysis
• Conducting cognitive walk through most of the time for a quick fix.
• Followed agile methodologies for the application development and process design.
• Implementing Usability best practices and involved end users in User testing and focus groups.
• Testing CareFirst Web properties Web Accessible for visually impaired, Hearing Impaired and with Physical disability by implementing AA Compliance of WCAG 2.0 for Consumer facing applications.
• Identifying potential issues by performing Visual and Comprehensive analysis on the web applications and identifying the potential issues and remediating to respective teams to get fixed.
• Work with QA, development and maintenance team to make sure all pages are compliant for AA, remediate to get it fixed.

Confidential, Hartford, CT

Sr. Information Architect

Responsibilities:

• Involve in User Research by qualitative and quantitative methods of data gathering, Develop User, Environment, Task Profiles, create personas and metrics analysis
• Developing Low/ Hi Fidelity wireframes using Microsoft Visio.
• Creating user flows and tasks using Visio.
• Create taxonomies using user, task and environmental profiles
• Followed agile methodologies for the application development and process design.

Confidential, Wilmington, DE

Usability/Accessibility Analyst

Responsibilities:

• Involve in User Research by qualitative and quantitative methods of data gathering, Develop User, Environment, Task Profiles, create personas and metrics analysis
• Creating design strategy, Persona’s and Scenarios for the specific target audience.
• Followed agile methodologies for the application development and process design.
• Develop a comprehensive Accessibility analysis reports and following with developers to get it fixed.
• Writing automated scripts/verifying accessibility using Compliance sheriff.
• Conducting cognitive walk through most of the time for a quick fix.
• Worked with QA, development and maintenance team to remediate the critical and high severity issues.