SUMMARY

• 6 years of IT experience in various stages of Software Development Life Cycle (SDLC) which includes work experience on Confidential Administrator, Developer on Confidential platform.
• Experience in implementation & Integration experience on Confidential using Apex Language (Classes, Controllers & Triggers), Apex Scheduler, Batch Apex, Apex Class & Apex Web Service, Visualforce Pages, Custom Tabs, Analytic Snapshots and Dashboards.
• Good Knowledge on Sales Cloud, Service Cloud and Apex Programming on Force.com Platform.
• Experience in building Custom Applications that includes Administration, Configuration, Implementation and Support experience with Confidential platform.
• Strong Knowledge in Salesforce Customization, Workflow Approvals, Data Validation, Sales, Marketing, Customer Service and Support Administration.
• Expertise in developing Apex classes, Controller and Triggers on Force.com platform to customize application according to the functional needs.
• Expertise in Data Migration from Traditional Applications to Salesforce using Import Wizard and Dataloader Utility.
• Proficient in security and sharing rules at object, field, and record level for different users at different levels of organization.
• Worked with Jitterbit, Copado tools and Heroku connect to migrate data and metadata from one organization to another organization.
• Profound knowledge in using Lightning components and Lightning Builder for Salesforce1.
• Expertise in maintaining the Functional areas of Data Management, Forecasting, Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards and Reports.
• Extensive experience on working with custom objects, custom fields, Pick - list, page layouts, Workflow Alerts and Actions, Approval Process, Validation Rules, custom Tabs, custom reports, report folders, report extractions to various formats.
• Experience in working with Eclipse Ability to write SOQL, SOSL queries across multiple objects within the Confidential database.
• Ability to write complex SOQL, SOSL queries across multiple objects within the Confidential database.
• Hands on Experience of Salesforce Web Services API like REST, Bulk & SOAP.
• Proficiency in administrative tasks like Creating Roles, Profiles, Users, Permission sets Email Services, Page Layouts, Workflow Alerts, Actions, Reports, Dashboards, Task, Actions and Approval Processes.
• Experience in working with Force.com Standard Objects Accounts, Contacts, Leads, Cases, Opportunities and Campaigns.
• Sound knowledge of object oriented design and MVC architecture.
• Hands on Experience in CSV files, XML, Cloud Apps, Dashboard, Datasets, Lens.
• Proficiency in Confidential Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Reports, Dashboards, Cloud marketing, Tasks and Events.
• Implemented various advanced fields like Picklist, Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates, entity relationships and Email generation according to application requirements.
• Experience in migrating data from legacy systems to Salesforce using Apex Data Loader.
• Strong knowledge of Object Oriented Programming and Object-Oriented Design.
• Able to assess business rules, collaborate with stakeholders and perform source-to-target data mapping, design and review.

TECHNICAL SKILLS

Confidential: Apex, Visualforce, SOQL, SOSL, Apex Triggers, Lightning, Workflows, Approvals, Email Templates, Formulas, Validation Rules, AppExchange, Eclipse, Confidential, Force.com IDE, Apex Data Loader.

Web Technologies: JavaScript, XML, HTML, XHTML, CSS

Databases: Oracle, SQL Server

Operating Systems: Windows, UNIX

Programming Languages: Java, PL/SQL

Web/Application Servers: Apache, Tomcat, WebLogic, WebSphere

PROFESSIONAL EXPERIENCE

Confidential, Atlanta, GA

Confidential Developer

Responsibilities:

• Involved in requirement gathering from the client location, knowledge transfer and setting expectations on project progress at the client end.
• Worked on various Confidential Standard objects, Custom Objects, Triggers, Classes, Pages, Reports and Dashboards.
• Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components, Visualforce Pages to suit to the needs of the application.
• Designed, developed and deployed Apex Classes, Controller & Extension Classes to support Visualforce pages development, Test Classes for Unit testing and Apex Triggers for various functional needs in the application.
• Designed and Developed Dashboard to monitor case activities based on geography.
• Developed and Customized User interface in Confidential using Visualforce, Apex controllers and Force.com IDE.
• Developed Visualforce Pages to include extra functionality and wrote Apex Controllers to provide functionality to the visual pages.
• Involved on creating Lightning Pages inside Lightning App Builder.
• Worked on Reports and Dashboards in Salesforce Classic and Salesforce Lightning.
• Used Salesforce Automation (SFA) for Sales Lead Management, Campaign Management, Opportunity Management, Account and Contact Management.
• Provided business solutions to clients nationwide, ranging from Salesforce Sales Cloud, Service Cloud, and Salesforce Mobile Development.
• Created Visualforce pages that could be rendered as PDF's, build dashboard components and developed email templates.
• Worked on Salesforce1 Platform to build Mobile App by enabling Lightning Components for use in Salesforce1 mobile platform to make Lightning Application mobile.
• Retrieved some data and its functionality from Third-Party API's and displayed within the lightning component.
• Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component look and feel better.
• Administrated and monitored the company's Salesforce CRM application.
• Created new custom objects, assigned fields, custom tabs, components, custom reports.
• Created custom Reports based on business need and associated them to Dashboard.
• Customizing Company Profile, Security Controls and Communication Templates of the organization as per the organization requirements.
• Participated in the training sessions provided by the Salesforce team.

Environment: Confidential, Apex Script, Apex Classes, Triggers, Controllers, Lightning, Visualforce, Web services API, Data Loader, Data Migration, Sales cloud, Service Cloud, SOSL, SOQL, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Page Layouts, HTML, Reports, Dashboards, JIRA, Windows.

Confidential, Birmingham, AL

Confidential Developer

Responsibilities:

• Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.
• Used field level security along with page layout to manage the visibility and accessibility of fields for different profiles.
• Worked on various Confidential standard objects like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards.
• Developed Visualforce Pages to include extra functionality and wrote Apex Classes to provide functionality to the visual pages.
• Designed, Developed & deployed various APEX Classes, Triggers, Test methods, Visualforce pages & also various Schedule, Batch and Future based Apex classes to implement the custom functionality. Developed triggers which added automatic templates to fire to the respective users.
• Involved in deploying the AppExchange applications and integrating with third party applications.
• Wrote triggers to process incoming service e-mail requests from customers to automatically create new case records.
• Integrated the Web Services for extracting the data from external systems to display in the pages of Confidential .
• Imported data from excel sheets in to Leads, Accounts, Contacts and Opportunities using Data Loader and Import Wizard.
• Implemented Web to Case, Email to Case functionalities to provide a better customer support to the customers.
• Developed Assignment rules, Escalation rules to enable proper routing of cases to the case team members.
• Developed Workflow rules, tasks, emails and alerts to track customer related tasks and activities.
• Implemented and Consumed Knowledge Base Dashboards & Reports AppExchange for providing Reports and Dashboards that monitors the Knowledge Base.
• Involved in data mapping and migration of data from legacy systems to Confidential Objects and fields.
• Involved in migrating the data from Oracle database to Salesforce application using Apex Data Loader
• Wrote SOQL and SOSL statements within custom controllers, extensions and triggers by following the Governor limits in Confidential .
• Used Salesforce Lightning combines the new Lightning Design System, Lightning App Builder and Lightning Components to enable anyone to quickly and easily create modern enterprise apps build on Salesforce1 Platform.
• Implemented SFDC Sales Cloud, Service Cloud, Web Services, Created Group, Deal Rooms provisioning and marketing teams.
• Used the Java Ant for testing and migrated the code to the deployment instance after testing.
• Designed various types Email templates for auto response to customers.
• Developed several custom reports to better assist managers and also report folders to provide report accessibility to appropriate personnel.
• Conducted training sessions to the UAT users to use the Salesforce Knowledge application and developed a feedback custom report.

Environment: Confidential, Force.com, Apex Classes, Triggers, Controllers, Visualforce pages, Custom Objects, Records, Page Lay outs, Roles, Work flows,, SOSL, SOQL, Sales Cloud, Service Cloud, Cast Iron, Dash Boards, Data Loader, Data Migration and Windows.

Confidential Bank, Tuscaloosa, AL

Confidential Developer

Responsibilities:

• Worked with various Confidential objects Lead, Account, Contact, Opportunity, Campaign, Cases, Solutions Standard objects & Custom Objects.
• Created Custom objects, fields according to the requirements of business which are useful in the validation of entitlements.
• Created custom Profiles, Roles, and Public groups to restrict the data access to the unwanted internal users depending on their job responsibilities.
• Implemented Formula fields, Validation Rules, Workflow Rules, and Workflow Approvals.
• Developed Reports and Dashboards, validation rules, formula fields for the application.
• Developed and configured Custom Reports to planning monthly, quarterly and annually and for forecasting.
• Written SOQL, SOSL query language necessary for the application in Apex Classes and Triggers.
• Worked with various Confidential objects like Accounts, Contacts, Leads, Campaigns, Reports, and Dashboards.
• Developed and configured various Custom Report types and Report Folders for different user profiles based on the need in the organization.
• Used Data Loader for insert, update, and bulk import or export of data from Sales force Objects. Used it to extract, and load data from comma separated values (CSV) files.
• Created VF Components used repeatedly in VF pages to reduce the redundancy when needed.
• Created Visual force and HTML Email templates to be sent to the customers depending on the action they perform after they log into the portal.
• Developed VF pages and associated Apex classes to allow the customers to register, login and submit their service requests which are resolved by CSS people.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Components, Controllers & Extensions), Data Loader, Apex Triggers, Reports, Custom Objects, Custom Tabs, SOQL, SOSL, Workflow&Approvals, Email Services, Security Controls, Eclipse IDE Plug-in.

Confidential

Salesforce Developer/Admin

Responsibilities:

• Interacted with Business users for requirements gathering, analysis and development.
• Worked on various Confidential Standard Objects including Accounts, Contacts, Reports, Dashboards, Events and Tasks.
• Developed various Apex classes, Controller classes and Apex Triggers for various functional needs in the application.
• Developed various Custom Objects, Formula fields, Master-Detail, Lookup relationships, Tabs, validation rules.
• Worked as an architect to finalize architecture specifications, and creates design as it relates to the customization and/or integration of a CRM system (Sales, Services and Repair Processing).
• Developed Cascading Style Sheets (CSS) for creating effects in Visual force pages.
• Created Workflow rules and defined related tasks, email alerts, and field updates.
• Implemented Pick lists, Dependent Pick lists, lookups, Master detail relationships, validation and formula fields to the custom objects.
• Implementation of Data Loader for loading the data.
• Developed business documents for Confidential Custom objects.
• Worked on different portals like Self Service Portal, Partner Portal and Customer Portal.
• Implemented Confidential web services client using Sales force web services API, Java, XML and partner WSDL.
• Developed several Custom Reports & Dashboards to better assist managers and report folder to provide report accessibility to appropriate personnel.
• Provided the training to Business users about the system.
• Implemented Pick lists, Dependent Pick lists, lookups, Master detail relationships, validation and formula fields to the custom objects.

Environment: Saleforce.com CRM, Force.com platform, Apex Classes, Chatter, Visual Force Pages, Controllers, Custom Objects, Custom Tabs, Email Services, Workflow & Approvals, Reports, Security Controls, Eclipse IDE, WSDL, Windows.