SUMMARY

• Solutions Architect / Development Infrastructure Leader with over 25 years of technical operational consulting, specializing in IoT contact centers and commercial application projects. I’ve led and mentored project teams from both technical and functional perspectives. My experience enables me to bridge gaps between business and IT, and it empowers me to find the best pattern or approach in gaining a prompt solution.
• I have managed and built several multi - million-dollar management call center infrastructures hybrid /cloud to include: Nevada Energy, CVS/ Confidential, Allstate, and Talk America. I am able to plan, coordinate, budget and control projects with diverse industry and technology skills that are both highly visible as well as complex.

TECHNICAL SKILLS

• AZURE -ACCESS CONTROL FRAMEWORK / SERVICE BUS /MOBLIE SERVICES
• ARM / GIT/POWER SCRIPT AZCOPY
• MOBILE - PHONE GAP, XAMARIN™ IONIC 2 / REACT ANGULAR 2/4
• Microsoft ASP.NET, C# and IIS developed in Visual Studio, Git, SVN
• MVC 3 (Razor) with Entity Framework including Code-First development, JQuery MVC WCF
• Microsoft Windows Communication Foundation (WCF) and .Net Web Services
• HTML5, XML & JavaScript development, CSS Bootstrap
• C# Class with Web API, Angular JS / Breeze / Dream Factory API

PROFESSIONAL EXPERIENCE

Confidential

Application Architect/SOA Consultant

Responsibilities:

• Design and translate, high level business goals into operational objectives for different functions (M2M, Backend, Mobile Apps) tested code Kotlin Android functions.
• Examined current IoT data store behavior details via Sql/Kafka for making IoT modifications to increased stability and process optimizations Azure sphere security enhancements.
• Designed new service endpoints and process to include multiple device orchestrations.
• Reviewed code with Agile members to insure reusable design service patterns.
• Participated and interviewed new candidates to best suite multiple team staffing goals.
• Develop MVC / Azure Umbraco / consumer product engagement site to present and track buying process for RV model selections.
• Provisioned Azure / Government and Commercial environments with secured microservices.
• Azure Functions Setup Serverless Application ARM / GIT/Power script PowerShell.
• Manage teams in architecting consumer exchange site that provides posting taxonomy storage for biding and awarding goods and services.
• Designed / developed and tested react / flux frontend interfaces for fast SPA processes.
• Built mobile Angular 4-6 / Ionic 2 with typescript for dashboard for IoT devices to provision /control and log events.
• Architected situational aware commercial tracking device integration for alerting workflow process. Application platforms built via cloud AZURE/AWS services, supported authentication and endpoint services for multiple device interfaces.
• Utilized mapping and mobile device integration for self-service access in providing sophisticated work order processing.
• Push Notification - SMS, linking mobile services with flexible UI responsiveness along with native solutions for commercial fantasy game plays.

Confidential, Deerfield, IL

Lead Solutions Architect / Sales Engineer

Responsibilities:

• Directed and managed team members (VC, consulting, third-party providers) architect / coding and testing SOA interfaces for business needs.
• Design solutions for client’s business interaction web portals to proactively link to virtual queues with worker processors that escalate activities to real-time service frameworks.
• Presented use cases to define and organize requirements in demonstrating potential opportunities for showcasing new business plays.
• Azure notification with functions to integrate with Twilio for SMS and group conferencing
• Developed SOA endpoints to provide platform integration allowing software as service customers to utilized platform features.
• Planed / Setup skype for business to provide remote support from level 1 ITIL office

Confidential, Chicago, IL

Solutions Architect/Engagement Manager / BI Consultant

Responsibilities:

• Configured BI reports and dashboards to provide gamification summaries and drill-through details helping potential customers to visualize business opportunities to measure and show trends in measuring procurement activities.
• Customize data feeds via SSIS packages to normalize data attributes in order to report consistent extracts to load data marts.
• Designed mobile interfaces to extend information and reporting details that extend the reach of business intelligence capabilities.
• Worked with C level business leaders in building agile stories and journeys for new opportunities. Identified sprints priorities and managed issues to accomplish.

Confidential, Chicago, IL

Senior Solutions Architect Customer Care Division - IT Leader

Responsibilities:

• Project managed and architected CRM initiatives for continuum improvements.
• Managed a development staff of four for consulting engagements.
• Architected DBA/ORM operational procedures and applications to integrate to custom OSS systems that achieved a unified interface.
• Provided technology consultation and presentations to prospects and clients.
• Project managed the bid proposal process and statement of work process.
• Managed testing and business continuity for operational environments.
• Determine ROI and ROC to fund these new initiatives.
• Designed analytic KPI’s dashboard/reporting to optimize center’s operational goals.

Confidential, Phoenix, AZ

Senior Sales Engineer

Responsibilities:

• Contributed to sales and tradeshow support providing technical presentations.
• Facilitated requirements and provided pricing efforts along with ROI/RFP analysis and statements of work details describing configuration proposals.
• Setup IVR/ASR for 20 VOIP offices for Avaya
• CTI Integration to salesforce for customer warrantee reviews and status.
• Planned network WLAN / remote access support MS Speech server / Lync

Confidential, Northbrook, IL

Manager

Responsibilities:

• Managed multi-million-dollar capital for projects that provided disease management offerings via the Internet.
• Managed a development staff of nine to support 50 seat call centers.
• Set up and secured consulting support.
• Facilitated the business process re-engineering effort to utilize object-oriented class components to extend business.
• Designed CTI browser agent desktop application to help nurse educators through patient interventions by disease.

Confidential, Bannockburn, IL

Manager of DBA Process Improvement

Responsibilities:

• Managed functional integration teams to build time-tracking and call center system processes to integrate to enterprise Lawson system.
• Designed and project managed CTI-based intelligent routing implementations incorporating ANI, DNIS, menus, routing codes.
• Designed and wrote software to query data stores reported their hardware and software stats daily.

Confidential, Schaumburg, IL

Consultant and Shop Floor Engineer

Responsibilities:

• Coded billing/profitability system for distribution centers throughout the world. The design was universal to accommodate specific requirements such as exchange rates and government requirements like ISO 9000-1.
• Traveled internationally to configure and train software systems.
• Lean Management, QA/QC Inventory Control/ ERP for BPCS - Implementation -INV, JIT, MRP