Technical Project Manager Resume
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SUMMARY
- Professional developer with 13+ years of hands - on experience developing web and ecommerce products and projects.
- A proven designer dedicated to enhancing user interfaces, optimizing product and user experiences and implementing technological alternatives to advance communication.
- Combine technological, analytical, and business skills to identify resource needs and determine profitable direction for business and sales growth and to ensure continuous improvement, enhance value chain, and increase customer satisfaction.
- Possess strong communicator and mentor vision and team cohesion in a multicultural, fast-paced, changing environment with a great level of efficiency (working in English, Finnish & Swedish).
- Specialized in generating webpages, campaigns, and design materials within brand and visual standards. Showcase excellent web architecture design, technical development, and eCommerce opportunities for the company as an added skill into the role of Product Manager.
TECHNICAL SKILLS
- CMS & ecommerce; WordPress, WooCommerce, Shopify, NFO2, Joomla, Concrete 5.7
- SEO & SEM, Microsoft Office Suite, Data analysis, Data Entry, SharePoint, Microsoft Azure, Adobe products, Visual Studio, Xamarin, GitHub, Bootstrap, Sass, Less, React, Angular.js, Node, jQuery, Chrome Dev Tools, SQL, Scrum Method, CSS, HTML, HTML5, JavaScript, MVC Model, ASP.NET, C#, API, ERP, Citrix, VMware, CRM, MailChimp, Google Analytics, Google Tag Manager, A/B Testing, Jira, SDLC
PROFESSIONAL EXPERIENCE
Technical Project Manager
Confidential
Responsibilities:
- Recruited into role to support the company’s operating model and build the non -traditional service path for the customer and end-user into Shopify, while retaining the integrity of the brand. Managed and executed on the product strategy, master both the Shopify platform and liquid language to execute a cohesively coded and well-designed webpage.
- Delivered technical support and feedback to continuously optimize the consumer experience.
- Managed and executed SEO and marketing strategies to promote company awareness and direct clientele to available products.
- Developed standard operating procedures (SOPs) for all web maintenance logistics processes.
- Designed functional aspects into the website for easy maintenance and updating from within the company.
- Handled reporting, export control policies and data interpretation analysing availability, maintainability, reliability, strategic sourcing/distribution, supplier management and transportation.
- Saved the company an additional ~10000€ per year by rewriting the code specific to maintaining and updating the website from within the company.
Sr Brand & Digital Marketing Manager, Web Developer
Confidential
Responsibilities:
- Moved into a special assignment to redesign and -brand the company’s logo and overall appearance, redesign and develop company webpage (Concrete5.7) and create the marketing strategy.
- Conducted social media campaigns and control web presence to expand knowledge of Confidential services and drive customer growth.
- Evaluated and improved campaigns based on A/B testing, data analysis, market trends and consumer feedback.
- Fabricated cohesive marketing materials according to brand standards across both print and digital platforms.
- Assisted CEO with analysing project scales and material offers.
- Optimized SEO managed and created two unique webpages and product portfolios for the company over the years.
- Grew the customer base by 28% within the first year by updating the entire media and marketing strategy.
- Decreased the amount of calls coming to the CEO by 35% by providing customers with up to date product information online.
Digital Marketing Manager
Confidential
Responsibilities:
- Managed and constructed the company webpage and online store (WordPress, WooCommerce) with over 10000 product SKU’s.
- Managed requests for CRM and customer service survey reporting as well as vendor communications.
- Instituted monthly email campaigns to improve communication with customers and vendors.
- Generated campaigns and designed marketing materials consistent with company goals, piloted social media accounts.
- Presented excellent customer service through client relations both remotely and in the showroom, orchestrated necessary tasks for sales, purchase orders, and invoicing.
- Decreased customer service workload by 35% by introducing a customer self-help Q&A section and library of assembly/operation manuals to the webpage.
- Advanced workflow efficiency by 30% and order integrity by 50% with the installation of ecommerce integrated ERP.
Project Manager, Web Developer
Confidential
Responsibilities:
- Directed an eight-member driver team and ten-member service staff to ensure daily workflow deadlines were achieved.
- Redeveloped and managed company webpages using Joomla, administered updates, and scrutinized translations.
- Coordinated daily transportation for 8 steam trucks
- Provided urgent phone service 24/7 for customers to send steam truck onsite.
- Greatly expanded workplace safety through gear decisions and adherence to safety certifications.
System Administrator, Web Developer, Warranty Manager
Confidential
Responsibilities:
- Administered and co-developed warranty system for different categories and product groups including among other MC’s, ATV’s, Snowmobiles, MAN-trucks, Yamarin-boats, jet skis and outboard motors.
- Documented and prioritized business and technical requirements and user stories for feature enhancements, taking into consideration end user needs and company strategy.
- Communicated regularly and effectively with stakeholders regarding project status, obstacles and their proposed solutions, and the delivery timeline.
- Maintained and groomed product backlog ensuring that user stories are well-formed and have acceptance criteria.
- Was in an active role in working with entire development team to ensure that user stories are reflected in their technical designs.
- Educated stakeholders, as well as partners in correct operation of the warranty system. Test-drove Confidential motorcycles.
- Conducted service courses and networked with dealers both at trade fairs, events and on a daily basis regarding warranties and spare parts of recreational vehicles.
- Collaborated on a years-long project to build the company-wide warranty system (NFO2) to function across ERP and international Confidential systems.
- Developed and designed an intranet for service and vendor networks which included explosion pictures, service manuals, recall campaigns etc.