SUMMARY

• Overall, around 7 years of experience in Software Industry with sound knowledge on SFDC (force.com) CRM platforms Salesforce Developer/ Administrator using Apex and Visualforce.
• Experience in Administration, Configuration, Implementation, Lightning, and support experience with Salesforce platform.
• Customized existing Visualforce to align with Salesforce new Lightning UI experience.
• Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component look and feel better.
• Used Salesforce Lightning Design System (SLDS) for developing Lightning Components, Actions, Event and Server - Side Controller.
• Creating Lightning Components and used Salesforce SLDS to convert existing Visualforce pages to lightning components.
• Created Apex methods for the lightning controller and helper methods to perform DML operations on the case records.
• Used refined global search in Lightning by developing Apex classes and Controllers.
• Prepared data mapping document to map source and target system fields.
• Experienced in Data Migration from other applications to Salesforce using Apex Data Loader.
• Worked on administration, configuration, implementation and SFDC CRM and Salesforce applications working on Visualforce and Apex.
• Extensive Experience in designing and developing workflow rules, validation rules, approval processes and customization within Salesforce.com
• Strong in SFDC Functional areas - Accounts and Contacts, Case Management, Leads, Campaigns, Opportunities, Dashboards and Reports.
• Hands on experience in Salesforce Lightning Components design and designing compact layouts using Apex, Visualforce pages, Workflows, Apex, Triggers.
• Experienced in SFDC Configuration & Maintenance activities that include User Management, Role hierarchies, Permission Sets, Security, Profiles and Sharing rules.
• Proficient in SFDC related technologies such as Apex, Visual Force.
• Working knowledge in generating Reports, Dashboards, customized reports and analyzing the data in Salesforce.
• Performed Batch Apex, Apex Custom Controller Extension, List Controller classes for various functionalities in the organization.
• Effective work of Data Migration using Import wizard and other integration tools like Apex Data Loader.
• Experience working with salesforce.com sandbox and production environments.
• Good familiarity with Service Cloud and Salesforce Communities.
• Good Knowledge of various methodologies like Waterfall and Agile.
• Experience on different data tools like Apex Data Loader, SFDC Data Export, Excel Connector, Import Wizard etc.
• Good working knowledge in querying salesforce.com database using SOQL & SOSL queries and governor limits.
• Involved in Planning, Design, development, testing and integration of Salesforce Cloud services, and using CTI integration on Salesforce.com data and accounts.
• Worked on Call Center Software Administration and Salesforce.com Integration Support (CTI).
• Experience working across various SFDC implementations covering Sales Cloud, Service Cloud, Call center, Chatter & App-exchange applications.
• Excellent work ethics, Quick Learner, Team oriented. Consistent team player with excellent communicational skills and continually provided value added services to the Clients through thoughtful experience.
• Proven positive attitude to face new challenges and a quick learner to fix solutions depending on the severity of issues.

TECHNICAL SKILLS

Salesforce Technologies: Salesforce Lightning Design System, Lightning Components, Aura Framework, JavaScript Controllers, Server-side Controllers. Salesforce CRM, Salesforce SFA, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages /Components, Apex Web Services, Workflow & Approvals, Chatter, Dashboards, Contracts, Analytic Snapshots, Custom Objects, Case management Automation.

Salesforce Tools: Eclipse, Force.com Eclipse IDE Plug-in, Salesforce Explorer, Force.com Excel Connector Dataloader, Force.com Apex explorer, Workbench, Snapshot, Conga.

Languages/Technologies: C, C++, Java, HTML5, CSS3, Jquery, JavaScript, Service-Now

Operating Systems: Windows NT/2000/XP/Vista, Windows Server 2000/2003/2008 , Linux, Unix.

Web Applications: WSDL, SOAP, REST

Databases: MySQL, Microsoft Access, SQL Server 2000/2005/2008

PROFESSIONAL EXPERIENCE

Confidential, Indianapolis, IN

Salesforce Developer/ Administrator

Responsibilities:

• Worked with client 19th Confidential Stakeholders to define requirements, execution path and deliverables.
• Gathered requirements from sales, insurance and account, collection, marketing teams. And I was responsible for resolving the issues in production.
• Managed all admin activities from user creation, user access management through permission sets, resetting passwords, implementing automation as per the requirement, with workflows, process builders, approval processes, writing formulas and validation rules to maintain the quality of the data.
• Worked on standard objects such as Leads, Opportunities, Accounts, Campaigns, associated with Sales Cloud. Configured Service Cloud for Cases for Customer Service division.
• Developed Apex classes, Apex triggers, apex batch classes, scheduling classes, visualforce pages and Apex test classes to test code coverage more than 75% before deployments to production
• Used change sets , eclipse ide for deployments and used conga composer to generate documents with merging fields by clicking on custom button.
• Worked on two-way integration LeaseWave project with client Odessa by suing REST API'S .
• Developed more than 15 API’s for creating and updating data from Salesforce application to LeaseWave application.
• Data transformed from Lease wave application to salesforce application by using GET and POST methods.
• Worked on unit testing and data validation in LeaseWave application and Salesforce Application .
• Worked with the project manager, project sponsor to document the requirements.
• Participated in backlog grooming with product owner and scrum team to understand the user stories and provided work estimates.
• Worked on Jira ticketing tool to communicate with third party users for resolving and tracking issues.
• Participated in Pair Programming with other team members to accomplish complex tasks .
• Worked on different data tools like Apex Data Loader , Import Wizard to upload data into Salesforce.
• Worked on Salesforce clean-up project to maintain Salesforce standard data limits .
• Worked on migrating from salesforce classic to lightning experience .
• Converted JavaScript Buttons, actions and buttons, visualforce pages to lightning components and used Salesforce SLDS (salesforce lightning design systems).
• Implemented Salesforce Lightning Components for small set of users within the organization.
• Developed lightning pages and displayed it in community builder .
• Developed lightning pages which has iframes and implemented some of the pages to be responsive according to the application.
• Enabled Aura Framework , by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.

Environment: Saleforce.com platform, Apex Language , Visual Force (Pages, Component & Controllers), Pages, Data Loader, Jira, Conga composer, HTML, Java Script, Apex Triggers, Web Services, Reports, Integration Rest API’s, Custom Objects, Custom Tabs, Email Services, Security Controls, workbench, Changesets, Eclipse IDE Plug-in .

Confidential, DALLAS, TX

Salesforce Developer/ Administrator

Responsibilities:

• Involved and interacted with various business user groups for gathering the requirements for CRM implementation.
• Administered, configured, and maintained Salesforce.com application user profiles, roles, assigning permission, generating security tokens , validation Rule, upgrade installation.
• Developed lightning pages and displayed it in community builder .
• Developed lightning pages which has iframes and implemented some of the pages to be responsive according to the application.
• Enabled Aura Framework , by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.
• Implemented Salesforce Lightning Components for small set of users within the organization.
• Upgrading the custom app which is available in classic into lightning app .
• Good hands on practice with the new Lightning System Design which helps to quickly and easily create modern enterprise apps using Lightning App Builder and Lightning Components Performed.
• Experience in modifying Visualforce pages to be supported in Lightning Experience and good understanding of lightning mode and its features
• Provide day to day CPQ platform and user support.
• Worked on standard objects such as Leads, Opportunities, Accounts, Campaigns, associated with SalesCloud. Configured ServiceCloud for Cases for Customer Service division.
• Worked with Product owner, UX, Development and JIRA scrum master teams to design a new ServiceCloud platform for PartyCity.
• Created custom pages using lightning app builder for Salesforce1 mobile app and for using it in lightning experience.
• Developed Lightning UI using AJAX, JavaScript, JQuery and HTML.
• Created multiple communities for specific needs, making them specialized and versatile.
• Analyzed and evaluated complex business requirements and recommended solutions.
• Developed and deployed workflows and approval processes for opportunities and products/ assets management.
• Worked with objects like Accounts, Contacts, Leads, Campaigns, Cases, Opportunity, Reports, and Dashboards.
• Implemented Email to lead, Web to Lead functionalities and Data Loader to bulk load leads data into Salesforce.com from other databases and CSV files.
• Used Email to Case, Web to Case features and created a community where the customers can create, update and manage their cases.
• Developed Custom Objects , Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the Sales performance and lead generation statistics.
• Used the sandbox for testing and migrated the code to the Production environment after testing.
• Hands on Data Integration with ETL tools Apex Data Loader and Data Loader.
• Worked on ETL tools ( Informatics) and Web Services API (SOAP and REST) to integrate Sales Force with other applications within the organization.
• Designed and implemented Mule APIs on Mule soft any point API platform.
• Proficient in using Eclipse based Salesforce.com IDE to develop and deploy Force.com software.
• Developed several Triggers, Apex classes and Visual force pages as part of the Application Development.
• Used Apex data loader to Inset, Update, and Import data from Microsoft Excel into Salesforce.com.
• Wrote an Apex Trigger on Contact for cross object field update for reporting purposes.
• Designed various Web pages in Visual Force for customers to select a variety of services offered by the org and integrate them with the pricing team.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from the home-grown applications by using the home-grown web services.

Environment: Saleforce.com platform, Apex Language , Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Apex Triggers, Web Services, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in .

Confidential, New York City, NY

Salesforce Developer/Administration

Responsibilities:

• Collecting the requirements from sales team and was responsible for coining a Sales Cloud Applications.
• Performed end to end implementations in Sales Cloud and worked with Pardot to automate the Marketing process by creating Studios and builders.
• Created Custom App and Console App. Worked with Salesforce1 and App Exchange.
• Worked with forecasts, Reports, OWD, Sharing rules, CaseFeed, Entitlement management, profiles& permission sets.
• Worked with Anonymous blocks by compiling them with Web services API and System Log Console.
• Worked with Ajax toolkit, Standard controllers to display warning messages, automatic retrieval of records.
• Performed customization using Apex and visual force and worked with Auto response rules and escalation rules.
• Created Communities for Customers, Partners and Employees. Responsible for setting up Salesforce Knowledge.
• Developed Formulas and Validation rules to maintain the quality of the data.
• Created Sandboxes from the Production environment and kept them in Sync with Production.
• Deployed applications from Sandbox to Production using Eclipse and Change sets.
• Used Force.com IDE for development of Visual Force Pages, Apex classes, Triggers and debugging and analyzing logs.
• Used SOAP based Apex Web Services to send/update data from Salesforce to an external order tracking system.
• Performed Apex Callouts from Salesforce to the same external system to get tracking information of an order.
• Deployed application from Sandbox to Production environments using Change Set, Eclipse and Force.com Migration tool.
• Created Many-to-Many relationships and created Junction objects to implement Roll-up Summary fields to aggregate data from child records on the parent.
• Worked on Acquisition of data, migrating the code and testing using sandbox.
• Implemented App-Exchange applications, data realization and integrated apex with external services using SOAP and WSDL.
• Participated in bug review meetings, functionality change meetings.
• Worked with set up audit trail to stay updated with client usage.

Environment: Force.com declarative, Apex, Visualforce, Sandbox.

Confidential

Salesforce Developer

Responsibilities:

• Created custom objects, Visualforce pages , triggers, validation rules to help track internal help desk cases, customize campaign budgeting and lead qualification.
• Developed Apex Triggers, Apex Classes and Test Methods.
• Created custom controllers implementing complex code for retrieval from Salesforce to Visual Force pages.
• Customized standard Salesforce objects like Accounts, Contacts, case management and solutions.
• Administered, configured, and maintained Salesforce.com application user profiles, roles, assigning permission, generating security tokens, validation Rule, upgrade installation.
• Created multiple communities for specific needs, making them specialized and versatile.
• Integrated data (such as orders or financial information) from third-party providers .
• Designed, developed and deployed the Custom objects , Components, Visual Force Pages to suit to the needs of the application.
• Experience working in service cloud, supporting cases , developed workflows and triggers for automated case resolutions.
• Analyzed and evaluated complex business requirements and recommended solutions.
• Developed and deployed workflows and approval processes for opportunities and products/ assets management.
• Wrote SOQL and SOSL statements within custom controllers , extensions and triggers.
• Always wrote test methods with code coverage of 80-100%.
• Created an interactive UI to improve customer experience while recording the damage incurred to the property.
• Worked on Process builder for automating the actions such as creating and updating the custom object records.
• Writing Experience in Implementation, and Support of Salesforce CRM , and Salesforce SFA applications based on Apex Language and leveraging Force.com Platform.
• Worked on Visual flow for achieving the user triggered actions for displaying customer information on the screens.
• Worked on Batch classes and wrapper classes to improve the work efficiency.
• Wrote SOQL and SOSL queries within custom controllers , extensions and triggers.
• Using Metadata API to retrieve, deploy, create, update or delete customization information, such as custom object definitions and page layouts, for your organization.
• Embedded Flex component into Visual Force pages of Salesforce.com.
• Implemented Data integration process using Informatics Power Exchange .
• Implementing Web Services (REST API) between three salesforce organizations to send and retrieve information based on criteria.
• Generated different reports like standard, summary and matrix for quarterly and half yearly sales.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Participated in the training sessions provided by the Salesforce team.
• Implemented Cascade Styling Sheets (CSS) for Visualforce pages.
• Presented large data volumes in salesforce.com and obtained interactive graphs using Flex.
• Implemented complex approval processes to ensure proper authorization in the high-stakes environment of capital management.
• Managed users, hierarchical roles , profiles, security controls and territory management.
• Migrated Accounts, Leads, Contacts, Opportunities and sales data from external systems into SFDC.

Environment: Java, APEX, Web services, SOSL, SOQL, Informatics Cloud, Force .com IDE, Import Wizard, XML, Java servlets, Visual Force Pages, Workflows, Ajax toolkit, Adobe Flex 3.