Team Lead Resume Team Lead - Hire IT People

SUMMARY

A software professional with Bachelor of Engineering in computer technology. Experienced and a dedicated engineer with 8 years of experience helping clients to meet and exceed business goals.
Certified in Microsoft SQL and Developing Microsoft Azure Solutions.
Adept in dealing with complex issues and challenges, advising engineers in a way that enhances performance.

TECHNICAL SKILLS

Databases: MS SQL Server, SAP MaxDB, SAP LiveCache

Operating Systems: Microsoft Windows, Linux

Languages: Python, Basic Swift

PROFESSIONAL EXPERIENCE

Team Lead

Confidential

Responsibilities:

Performing Capacity Planning, Training Need analysis for the team and handling escalations
Sync with Team Managers across various countries to understand and share best practices to streamline operations and overcome barriers
Perform Root Cause Analysis, trend analysis and predictive analysis for better contingency planning at various stages of the project
Experience in analyzing data using SQL queries and performance management
Knowledge of industry standard test automation tools & automation frameworks and experience managing the quality deliverables for product at scale.
Read all the documents and understand what needs to be tested. Develop test cases and prioritize testing activities
Execute all the test case and report defects, define severity and priority for each defect. and coordinate with Next level of support
Prepare the status report of testing activities and required Interactions with customers
Installing, upgrading, administering and common troubleshooting steps of SAP NetWeaver on Microsoft SQL Server, MaxDB, LiveCache and Windows based systems

Database Analyst

Confidential

Responsibilities:

Monitoring Client Application, performing system health checks, Co - coordinating with different Internal Product Teams and Technology Solution Center Teams to resolve Application or Infrastructure related issues to ensure greater system Uptime for Healthcare IT Services.
Opening cases and resolving issues, ensure proper documentation, follow proper case workflow including case origination and closure, as well as triage to Client Support and other departments.
Daily Tasks maintenance - Basic Level Daily DBA Tasks checks on client site servers. Working on SQL Server: handling database files, SQL jobs, Replication Latency and transaction log space issues.
Working on Practice Management, Electronic Health Record, Vision and Sunrise Clinical Manager Applications. Identifying risks and evaluating the cause of repeated issues and working towards their resolution considering clients SLA.
Develop and maintain operational procedures and documentation. Working on SSRS, Always On availability, Cluster Resources, IIS Web Services.
Monthly Status Report - Pull monthly data for every client with the help of SFDC and SQL queries which includes the issues and the solution provided by the team.