SUMMARY

• I specialize and focus in web development and system administration along with a background in other multimedia channels including mailing list theming and campaign management, online marketing, e - commerce, photography, as well as audio and video production.
• Knowledgeable in working with project management tools such as Basecamp, Asana, Trello, and Teamwork, experienced working in agile, waterfall, and remote environments, building custom email templates and managing mailing lists in MailChimp, as well as developing custom responsive websites and components, Shopify and WooCommerce online stores with payment gateway integrations, and WordPress themes with versioning management using Git and Subversion (SVN) control systems, integrating with REST APIs using HTTP, XML, and JSON data formats with AJAX, working with package managers such as npm, Yarn, and Bower for managing dependencies, along with using build tools including Webpack, Grunt, and Gulp.
• Experienced in managing dedicated Linux servers running WHM and cPanel, as well as standalone headless VPSs, configuring Vagrant and Docker LAMP environments, managing WordPress installations using the WP-CLI, handling DNS zone files across a variety of services including AWS Route 53, configuring email delivery using Postfix with MX, SPF, DKIM, and DMARC record authentication, managing traffic routing through Elastic and Application Load Balancers, configuring asset distribution with CDNs using CloudFront along with caching, DNSSEC, WAF policies, and DDoS protection with Cloudflare, Akamai, and Verizon EdgeCast, installing origin and edge SSL certificates, setting up AWS S3 buckets for data storage and backups, as well as configuring and managing accounts and services on Google G Suite and Microsoft Office 365 cloud platforms.

PROFESSIONAL EXPERIENCE

IT Business Systems Analyst

Confidential

Responsibilities:

• Responsible for managing and issuing origin enterprise Extended Validation SSL certificates in Venafi for new and existing microsites and applications, communicating with third-party external vendors for deploying and renewing any pending expiring certificates, and coordinating network changes between different lines of businesses.
• Assisted in managing DNS zone file resource records for top-level and subdomain names hosted internally as well on external F5 load balancers and domain registrar based on requests, transferring domain names between registrars, supporting the Akamai to Verizon migration project for implementing CDN, DDoS protection, edge SSL certificates, WAF policies, and external DNS hosting, as well as facilitating in the DMARC policy implementation project for preventing email spoofing.
• Experienced working with ServiceNow, Jira, and Gemini for ITSM ticket submissions, created disaster recovery diagrams for large network implementations, measured website and CDN performance metrics for future optimization, created data analysis reports including Pivot Tables and charts using worksheet data in Microsoft Excel, produced various PowerPoint presentations for internal projects, assisted in managing the portfolio of top-level domain names, as well as actively securing any malicious or relevant websites, assets, and domain names for trademark and brand protection, and responsible for processing UDRP submissions for domain takedowns and transfers.

IT Administrator and Web Developer

Confidential

Responsibilities:

• Developed custom WordPress themes and functionalities using Vagrant, PHPCS, Bootstrap 3 and 4, PHP, CSS, SCSS, JavaScript, and jQuery with Git version control for real estate clients including creating custom post types, taxonomies, metafields, shortcodes, using Advanced Custom Fields, typefaces from Adobe and Google Fonts, icon toolkits from Font Awesome, retrieving data using the WP REST API with AJAX, creating custom Gutenberg blocks with ReactJS, configuring IDX feeds for displaying listings, developing with the Google Maps API to build personalized maps with custom polygons, markers, styling, and info windows, as well as performing front-end browser testing for quality assurance before product launch.
• Responsible for managing two dedicated Google Cloud Compute Engine instances for hosting over 100 developing and live client websites, installed and configured R1soft Server Backup Manager software to handle daily backup and restore points, as well as AWS S3 buckets for data storage and full remote backups, developed custom shell scripts for optimizing databases and automating workflows and tasks with the WP-CLI, and utilized Munin, StatusCake, and New Relic for server and performance monitoring.
• Handled launching new client websites including creating and moving database and website files, installing and configuring origin SSL using Let's Encrypt or third-party certificates, configuring DNS zone files, deploying and migrating email and cloud services over to Google’s G Suite platform, setting up CDN, DDoS protection, edge SSL certificates, and caching services on Cloudflare, configuring Wordfence and iThemes firewall and security settings, transferring domain names between registrars, creating Zapier automated tasks, configuring campaigns, landing pages, and analytics in HubSpot, as well as migrating older client websites from previous web hosting services over to other platforms like WP Engine.
• Set up staging environments including creating and managing Git repositories through Bitbucket, supporting client incidents through incoming ticket requests within Zendesk, as well as responsible for completing bi-weekly maintenance to existing client WordPress websites including Core and plugin updates, spam comment cleanup, and monitoring security logs.
• Configured new Mac and Windows-based computers, installed relevant software applications such as Adobe Creative Cloud, Sketch, and Microsoft Office suite, managed communication with third-party external vendors, software licenses, user accounts, and permissions across G Suite, Office 365, Dropbox, and Slack, and responsible for troubleshooting and resolving any technical support incidents for Toronto, Ottawa, and US office locations.

Web Developer

Confidential

Responsibilities:

• Assisted in managing their main corporate website including redeveloping the homepage, creating custom post types and taxonomies for managing content, member profile additions, event submissions and handling, staffing and resource updates, program additions, monitoring visitor statistics using Google Analytics, along with maintenance and updates to their WordPress platform and third-party plugins.
• Managed their Employment Opportunity and CleanTech WordPress websites while building additional functionality, fixes, and updates based on request, as well as assisted in the development and testing including JavaScript and SQL optimization of the registration form and custom MVC database platform using CakePHP for their Canadian Immigrant Integration Program, administering user email accounts in G Suite, and responsible for analyzing and tabulating data using Pivot Tables and charts for their quarterly and annual reporting using Microsoft Excel .
• Responsible in the lead web development for their Annual Report, Canada’s 150th celebration, CIIP, and STEM international partnership program WordPress websites using Bootstrap 3, Grunt, PHP, SCSS, JavaScript, and jQuery with SVN version control, as well as aiding in the development of their annual conference website.
• Assisted in the management of their email newsletters, mailing lists, and developed custom templates in MailChimp, as well as assisting in assembling their online marketing advertising platform for third-party partners, and created graphic and printable assets including hero banner images displayed on the homepage to help promote new additions to their corporate website using Photoshop.
• Edited video footage in Adobe Premiere Pro highlighting student success stories from the Applied Research Symposium and interviews with partners who worked directly with their Canadian Immigrant Integration Program.
• Migrated an existing internal website from Joomla providing corporate information and resources over to a new SharePoint instance, assisted in the development of their dynamic email signature implementation on Office 365, and responsible for planning and migrating multiple web servers from CentOS over to Debian Linux including configuring access control lists (ACLs), Apache, and MySQL with virtual hosts and origin SSL certificates.

Multimedia Developer

Confidential

Responsibilities:

• Worked directly with clients on a series of projects for various launches, summits, giveaways, and campaigns using HTML, CSS, JavaScript, jQuery, PHP, OptimizePress, MailChimp, AWeber, PayPal, and Stripe along with managing and updating their WordPress websites based on requested changes and additions
• Designed and developed pages for user tutorials, future product launches, press releases, featured news updates, as well as configuring WooCommerce to utilize coupon codes, a dynamic method to convert product prices to the customer’s country currency while shopping and during checkout, a multi-level affiliate marketing program for users and affiliates to earn commission based on referrals and purchases, along with reviewing and making modifications to their Search Engine Optimization (SEO) configuration while analyzing and reporting monthly visitor statistics using Google Analytics.
• Designed product promotional material, video slates, digital advertisements, banners for social media channels, and branding logos using Photoshop and Illustrator, designed and developed custom email newsletter templates, along with managing campaigns and mailing list subscribers in MailChimp, photographed product images for landing pages, designed and assembled a cookbook using InDesign, and handled post-production video editing using Premiere Pro while managing client video libraries in both YouTube and Vimeo channels.