SUMMARY:

• Solid track record of problem solving and execution on initiatives of increasingly broad scope, complexity, and strategic corporate importance, developing global cross - functional teams and relationships to produce impactful solutions, results and communications.
• Outstanding track record of delivering mission critical solutions and business value by aligning IT, engineering and business strategies. Taking a holistic approach in partnership with the business to understand key priorities and aligning technology and IT roadmap that focuses on the valued business objectives considering all business groups and Sr. Leadership-VP/Presidents etc.
• Hands-on technical leadership experience in development and delivery of mission-critical global software, IoT, mobile, web, SAAS, cloud and big data solutions & technologies.
• Spearheaded evolution of Confidential connected home and energy platform, SAAS and mobile app for millions of devices/users that enabled $100’s of million in revenue.
• Delivery Leader of Connected Care solutions at Confidential that is utilized by millions of patients . Delivered first in industry Social Patient collaboration platform
• Process champion in leading implementation of continuous integration, devops, SAAS & agile practices that transformed Org delivery efficiency by 200 % and revenue by two folds
• Championed transition to cloud platforms ( IAAS/PAAS ) to increase overall IT efficiencies
• Representing Confidential as board of director in openADR (energy management) alliance

CORE COMPETENCIES:

• Connected Home & Building Connected Care & Healthcare Smart Energy SAAS, IoT & Mobile Solutions Partner Ecosystems
• IT management and strategy Tech & Product Roadmaps Enterprise Architecture Agile, DevOps, ITIL, SDLC Technical Program Management Voice of Customer & NPI Service and Security Audits Change acceleration Business Process Automation Release management Service Operations Service Reliability Mgmt.
• Jira, Rally, TFS, Six Sigma

TECHNICAL SKILLS:

Technology and Platforms: Web, Mobile &Voice Apps SAAS, SOA, PAAS & IAAS Android, IOS Microsoft & Open Source Azure, AWS, Hybrid Cloud .Net, SQL Server, Micro Service Soap, REST, JSON, Java, Oracle, Salesforce Big data, Hadoop, Cassandra, Kafka, Eventhub, MongoDB System Security & Threat System Integration System & Performance Testing

TECHNICAL SKILLS:

Confidential

Responsibilities:

• IT Strategy & Service Management, Program & Release management,, IT optimization & sourcing, Service Scalability, Enterprise Architecture, ITIl, Devops and Agile
• Leading SAAS and Cloud global technology & IT team consisting of Managers, Architecture, Software Engineers, Test leads, Project managers, Product owners, Support, Consultants and IT infrastructure/ Ops leads. Managing overall technology department budget, Annual Operations planning (AOP) and organization development activities.
• Technology leader, SAAS, IT Ops/ Data Center and Data solutions for energy efficiency and management of commercial and residential markets which provide 100+ million in revenue. These mission critical solutions are deployed in several US states & globally to provide electric utilities the means to save energy and shed load during peak energy demands through residential IoT devices such as wifi thermostats and commercial open ADR gateways.
• Lead scalability of Energy management DR platform and data center to support 4 times load of last year this included transition of 10+ utility data centers to Microsoft cloud (Azure) and application scaling, maturing service and deployment management practices to increase service efficiency, quality by 100% and reduction in downtime by 200%.
• Spearheaded Honeywell Connected home platform and portfolio evolution with global engineering, product, marketing and operations teams.
• Delivered Honeywell’s first managed External API Partner Program and led integrations with several strategic partners on Home Automation & Energy Efficiency (DR) .
• Provided technical roadmap and leadership to enable Homes Big data analytics platform to enable $100’s of million in global revenue through data analytics solutions such as predictive and preventive maintenance, alerts and modelling.
• Drove continuous platform security assessment and improvements/controls throughout solution stack (mobile, cloud, firmware and infrastructure).
• Lead evolution of connected home Mobile App with rating > 4.5 by launch of several new innovative features, this Honeywell’s most downloaded and highest rated app and is used by millions of users.
• Created and implemented technology & IT roadmaps to align with STRAP and product backlog. Delivered several major incremental platform releases in all tiers such as Cloud, Mobile, Web, Firmware, Data and API offerings to ensure committed program were delivered in timely manner.
• Agile Framework, DevOps and Continuous integration implementation: Streamlined development, QA, operations, deployment and launch processes that aligned with business objectives and NPI for integrated solutions. Implemented Release Cadence throughout organization
• Infrastructure, Operations and Support Process Framework: Collaborated with operations team to roll-out infrastructure upgrades. Provided guidance on process framework for environment management & planned/unplanned service update management.
• Implemented robust system integration practices across different solution tiers such as cloud, mobile, web, hardware, firmware etc. to ensure a quality solution to end users. These included System, Security, Functional, Load, Alpha and Beta product testing.
• Streamlined processes to align with standard industry practices such as product and SLA standardizations. Reviewed and approved utility contracts from technology, SLA, Risk, Security and SOW standpoint.
• Lead Management and Technical Resource review initiatives to enable future org development activities. Implemented restructuring efforts with other leaders in SBU to ensure better synergies, alignment which facilitated global adoption of Agile / Lean frameworks. Turned around a multi-product teams that was consistently late, over budget, with high defect counts to a team that delivered on time, on budget and with quality.

Technology and IT Leader

Confidential

Responsibilities:

• Strategic program for Cardiac Connected Care business to differentiate from completion by increasing clinical efficiencies & patient compliance and promoting Confidential brand with utilization of technology and social networking.
• Program delivered First-in-industry Cardiac Patient Website, SMS Messaging Project, SOA, Content Management and localization platform and strategy for Global launch.
• Spearheaded program activities across cross-functional Global teams & Vendors (50 + team members) to ensure program objectives, requirements, budget, quality and timelines were met.
• Delivered technical SOA Architecture, ESB & Solution design to setup platform for global expansion.
• Implemented code quality improvement and maintainability processes by utilizing gated builds, code complexity metrics and standard documentation and review practices
• Developed robust project plan and milestones based on agile methodologies.
• Provided project status communications to stakeholders at all levels of organizations.
• Reported progress against project plans and addressed schedule, cost, resource & quality issues.
• Led system integration across 3 rd party components and clinician systems to meet business requirements.

Confidential

Responsibilities:

• Managed delivery of urgent and planned 100+ changes/release on multiple data centers for product and infrastructure improvements.
• Developed and Implemented agile processes to deliver new changes to market quickly.
• Leveraged ITIL processes to manage services framework for the portfolio, led key activities such as release management, infrastructure design, customer centric support model tailored based on application tier model.
• Improved operational support capabilities of organization two folds, by documenting and sharing best practices, standardizing troubleshooting process and improving monitoring capabilities. Provided solution for development of backup data processing system to ensure SLAs.
• Spearheaded the core initiatives which reduced number of customer complaints and improved overall quality of product by controlling defects per release.
• Achieved reduction in downtime by 25-50% of critical 24X7 health-care management systems, by implementing innovative solutions and instituting proactive risk management & clear thinking strategies to quickly assess the critical issues, deploying right resources to provide tactical resolution.

Solution & Program Lead

Confidential

Responsibilities:

• Delivered and managed several solutions to add new features, enhancements and correct defects on healthcare systems.
• Led technical design efforts to deliver innovative & robust solutions integrating multiple systems that provided platform for future global expansion.
• Spearheaded project to launch application portfolio and device monitoring capabilities in several countries while ensuring product release authorizations and regulatory approvals were received.
• Several incremental web portal evolutions to meet clinic and patient needs
• Led project to redesign Firmware distribution network to provide capabilities to update old remote monitor firmware to enable them to work with new network features without replacing existing monitors.
• Evolved healthcare patient management system to be compatible with next gen devices and platforms
• Led solution delivery for a parallel system for processing data from Cardiac patients to respond to critical alerts during planned and un-planed system outages.
• Delivered mission critical infrastructure and corresponding application upgrades
• Delivered several feature releases for critical global medical app.
• Delivered design and several components of console to automate several business processes to improve overall efficiency.

Technical Program Manager and Solution Delivery Lead

Confidential

Responsibilities:

• As a Program Lead, drove the implementation of strategic effort to improve Order Management process.
• Leveraged project management tools & techniques to deliver multi-generational program plan, which aligned with business goals to deliver overall fulfilment time reduction.
• Led cross-functional global business teams and technical teams (SAP, Middleware) to determine long-term/short-term system improvement objectives. Achieved multi-million dollars of savings by increasing efficiencies in order fulfilment process.
• Drove quality processes and procedures for the platform. Mitigated product risk and ensured FDA compliance by driving resolution on over 500+ cases. Lead CAPAs for critical field issues.
• Designed and automated multi-tier support processes to reduce costs and increase customer satisfaction
• Collaborated with cross-functional business units on strategic plans to address huge backlog of project requests.
• Developed and Implemented agile processes to deliver new features to market quickly.
• Created first level field issue triage board to streamline issue assessment and disposition process.

Lead Web Solutions Developer

Confidential

Responsibilities:

• Improvised strategy and led the implementation of a content management for the Confidential / Commercial platform for the business.
• This initiative provided huge simplification and productivity benefits to the marketing teams, by giving the flexibility to manage the content with minimal dependency on the technical resources.
• Lead developer to redesign Andersenwindows.com based on new business requirements
• Instituted processes to manage IT changes throughout the organization and led implementation of robust and scalable change management app that improved overall quality & provided significant savings.
• As a technical architect, led the design and development of web based window and door ordering system for dealers.
• This system provided business the key capability of electronically exchange orders information and thus contributing to productivity improvement and increased revenue.
• Managed and evolved Web application dev and production infrastructure and environments