Sr. UX Specialist Resume

SUMMARY:

As a contractor, I worked within the marketing and design group of the organization as a consultant to lead the redesign of their eCommerce website.
I also designed Confidential ’s “product advisor” system, a questionnaire system that provided a list of recommended energy products based on user responses.
This also served the company by generating leads and collecting insights regarding the needs of various customer segments.
In addition to design work, I also conducted research through various UX methods including A/B testing using Sitecore and Google analytics to test copy and images as well as remote usability testing.
I presented recommendations to management and the executive team.

EXPERTISE AREA:

PROFESSIONAL EXPERIENCE:

Sr. UX Specialist

Confidential

Responsibilities:

Working within the application development team, I was tasked with leading efforts to redesign and optimize the organization's legacy gas transportation application.
Being the first and only UX specialist in the company, I was responsible for all aspects related to research, design, and testing.
This includes creating, maintaining, and enforcing a style guide, ensuring Confidential compliance, and conducting usability testing and research with SMEs.
As the de facto owner of the UI/UX of the application, I managed the development team’s work efforts by creating and maintaining an ongoing backlog using agile/scrum methodologies.
I also devised solutions to address workstream inefficiencies and identified redundancies within the application.
As a result, project milestones were consistently completed ahead of schedule.
Sr. UX Designer and Researcher with 7 years’ experience in multiple industries. With experience in both design and research, I not only excel at understanding the scenarios that users encounter on a day to day basis, but I am also well-suited to devise simple solutions to otherwise complex problems.

Confidential

UI, UX, Usability Engineer

Responsibilities:

I was promoted to lead UX researcher of our Houston branch to help define the product vision for both existing and new products by identifying opportunities for revenue and market share growth.
I regularly met, via remote and on-site, with production planners, chemical/process engineers, and refinery equipment manufacturers in the petroleum industry to conduct user interviews, usability testing, and workshops.
I worked on various applications including chemical and petroleum manufacturing and supply chain products. In conjunction with product management,
I developed strategies by analyzing our customers’ needs and our product offering as well as the product offering of our competitors.
I presented research insights and proposed strategies to product management and the executive team via PowerPoint, customer journey maps, personas, and value proposition canvases.
I was recognized as having excellent communication skills, so I was also tasked with evangelizing various UX research initiatives by creating company-wide presentations championing the benefits of expanding the scope of UX research within the company.
Adobe Illustrator Adobe Photoshop Adobe Premiere Pro Adobe After Effects Adobe XD Adobe Muse Adobe Captivate Balsamiq Google Analytics JIRA Sitecore Wordpress MS Office HTML/CSS (novice)