SUMMARY:

Hands - on experience designing, installing, supporting and managing global application and infrastructure monitoring environments using Dynatrace, AppDynamics, ITCAM, ITM and Netcool infrastructures and agents or probes. Specializing in Application Performance Management and User Interface portals. Develops strong client and support team relationships using multiple interpersonal methods. Consulted with global teams as ITCAM/APM/Dynatrace SME. Developed replacement solutions for multiple legacy Confidential APM solutions.

TECHNICAL SKILLS:

• IBM Cloud App Management
• IBM Cloud Application Performance Management v8.1.4
• Dynatrace Appmon
• AppDynamics
• Confidential Tivoli Monitoring
• Confidential Tivoli Composite Application Manager
• Rational Functional Tester
• Rational Performance Tester
• Confidential Netcool Omnibus
• Jazz for Service Management v1.1
• Smart Cloud Application Performance Management
• Perl
• VBS
• JavaScript
• Node.js
• .Net C# and VB
• Knockout.js
• HTML 5
• CSS
• Bootstrap

PROFESSIONAL EXPERIENCE:

Confidential

IOT Developer

Responsibilities:

• Developed web-based consoles for collected data of IOT device to monitor greenhouse environments.
• Using C#, HTML 5, CSS 3, Knockout.js, Node.js and MySql Db I developed several web sites run from a Raspberry PI device running Raspbian Linux, Windows Platform and Azure.
• These devices use multiple sensors to collect environmental data that is used to help growers maintain the best possible conditions for their crops.

Confidential

Application Performance Management Consultant

Responsibilities:

• Designed and deployed Application Performance Management environments for medium to large enterprises.
• Translated customer requirements into use cases and deployed appropriate agents, configured APM consoles to meet use cases.

Confidential

Technical Sales Specialist

Responsibilities:

• Influenced/Developed Design and Implementations of Confidential Application Performance Management (APM), Tivoli (ITCAM and ITM) and Netcool Omnibus, Impact and TIP/Jazz for Service Management for clients with global enterprises.
• Leveraged solid design mechanics, with a mix of standards and unique solution to provide the best outcome for clients.
• Advanced experience in design, implementation and automation for global level Tivoli deployments.
• In-depth understanding of enterprise and application components to apply monitoring and application performance management.
• Ability to communicate complicated deployment scenarios to both business and technical audiences.

Confidential

Solutions Architect

Responsibilities:

• Developed, designed and sized complex Tivoli deployments for Confidential ’s Group clients
• Supported 13 client architectures with design responsibilities for Confidential Tivoli Monitoring, Systems Director, Netcool products, Confidential Tivoli Composite Application Manager products and the Dynatrace Suite.
• Produced additional revenue opportunities by recommending improvements, new products and stability strategies.
• Functioned as the architectural SME for ITCAM and Jazz for SM products for all accounts supported by SMI North Confidential .
• Designed and sized the deployment of ITCAM for Transactions, Application Diagnostics and SOA for a new client’s request for service (RFS)
• Evaluated Application Performance Monitoring (APM) disruptive technologies as part of an outcomes-based solutions team for a strategic outsourcing plan, based on my years of solution development using APM products such as ITCAM
• Recognized as the top Confidential Services expert on ITCAM for Transactions, Application Diagnostics and SOA assisting Confidential teams around the world with their delivery and sales of application monitoring services.
• Mentored junior architects and others interested in the architect job field.

Architect/SME

Confidential

Responsibilities:

• Provided technical leadership to a team of 26. Provided technical summaries to senior and executive level management on the use and direction of the products supported by the EMSL team.
• Designed, implanted and supported ITCAM products for over 200 accounts supported by the EMSL team.
• Developed, implemented, configured, and supported URL monitoring service for Confidential customer and Confidential Global account customers. The service offering required integrating the following technologies:
• Monitoring based on ITCAM for Transactions and ITM.
• Rational Performance and Functional Tester and Robotic Response Time agents to monitor customer web sites.
• Central visual dashboard portal with secure multi-tenancy utilizing the Jazz for Service Management framework.
• Tivoli Common Reporting (TCR) 3.1 with Cognos for historical reporting and Tivoli Directory Integrator for specialized screens.
• Supported home-grown URL monitoring applications. The applications were Perl and Java based and were built on Tomcat and WebSphere. Designed plan to replace these legacy products with a new portal, upgrading as necessary to keep compliant with security standards, while still supporting the legacy products and maintaining monitoring integrity.
• Mentored all team members on the technologies present in the EMS team.
• Interviewed candidates for technical skills to assist manager with hiring decisions.
• Provided architectural design proposals with costing in response to client requests for service.

Manager

Confidential

Responsibilities:

• Common tasks included integration between Netcool Omnibus and ticketing systems.
• Incident, Problem and Change (IP&C)
• IP&C performed implementation and support for BMC Remedy and Confidential Maximo.
• Directed priorities and scope of work for all teams.
• Functioned as customer contact for over 200 customers serviced by teams.
• Established long term strategies and technical direction in combination with forecasting budgetary plans for profit requirements, infrastructure hardware upgrades, and staffing levels.
• Directed and mentored three team leads in support of the three teams.
• Met formally and informally with employees on a frequent basis to provide technical leadership and guidance to build a strong team.
• Provided regular briefings to senior and executive level management as to the state of the three teams.
• Established a project management team to support projects, transformations, and steady state implementations.

Technical Lead/Senior IT Support Specialist

Confidential

Responsibilities:

• Directed priorities and scope of work for EMS team.
• Established long term strategies and technical direction in combination with forecasting budgetary plans for profit requirements, infrastructure hardware upgrades, and staffing levels.
• Designed, installed and configured ITCAM and Dynatrace products for 200 plus clients supported by EMSL.
• Chosen to perform the team’s most complex work, including installing and configuring Web Response Time in appliance mode, implementing transaction tracking for the first time within the team, and supporting predecessors of ITCAM for Transactions, ITCAM for RTT and ITCAM for RT and Dynatrace
• Performed the first deployment within the Strategic Outsourcing Organization of ITCAM for Transactions and Rational Performance Tester in a dedicated client environment and integrated that deployment with a shared ITM infrastructure.
• Deployed first use of ITCAM for Transactions in combination with Mercury Load runner within strategic outsourcing and across multiple geos.

Confidential, Grand Rapids, Michigan

Responsibilities:

• Designed, implemented and supported a medium sized monitoring environment.
• Transformed from a DM 3.7, TEC and Netview environment to an ITM 6.1, Netcool Omnibus and Netcool Precision.
• Supported multi-vendor monitoring environment that included Big Brother, Nagios, and Oracle Enterprise Manager. Implemented integrations of these tools to Omnibus.
• Implemented automations with Perl, Shell Scripts and VBS to perform corrective action based on alerts.
• Developed data tables within Omnibus to identify notification levels based on event type and severity.