TECHNICAL SKILLS

• Front - End / Back-end Developer
• Adobe Master collection
• Bootstrap Framework, UI/UX
• WordPress, Drupal/Acquia, and Joomla
• REST API/JSON
• Salesforce, Apex, VisualForce, SOQL
• Ionic framework, Cordova, Xarmin
• Node.JS, JavaScript, CSS3, HTML5, JQuery, Angular, React, MYSQL, ASP.NET, C#, and PHP
• AWS & Azure
• SCRUM Master
• ExactTarget
• Visual Studio .NET
• FTP and GIT Version Control
• World Class Customer Service
• Clear Communication
• Video Editing, Animation Design, and Motion Graphics
• Windows XP/Vista/7/10, OSX, Linux

PROFESSIONAL EXPERIENCE

Full Stack Developer / Salesforce Administrator

Confidential, Hyattsville, MD

Responsibilities:

• Developed a desktop notification application interacting with the Salesforce system using APEX, REST API, PHP, HTML, JSON, and JavaScript.
• Held weekly meetings with stakeholders to identify solutions to increase productivity.
• Effectively used SalesForce.com, Visualforce, JavaScript, AJAX, APEX, and HTML 5 to increase business efficiency through automated task and improve performance.
• Customize Salesforce.com fields, page layouts, record types, validation rules, workflow rules, reports, and dashboards
• Communicate systems changes to users, conduct trainings on systems changes, gather feedback from users
• Created and managed email templates, document creation templates, validation rules, approval processes, workflow rules, process builder actions, lightning pages, page layouts, data fields, sharing rules, list views, email templates, auto-assignment rules, triggers and other Salesforce features.
• Configured integrations with other internal and external applications.
• Maintain systems, security and integrity; maintain user roles and profiles
• Assist with determining if/how systems can be used in new ways and seek ways to further enhance user experience
• Act as the primary point of contact for Salesforce users
• Document organization best practices and standard operating procedures
• Monitor and improve data quality
• Issue Salesforce reports for the review of personnel at all levels
• Support the Evaluation and Research Manager on data collection, analysis and research as needed
• Ensured configuration control, documented testing planning, and quality assurance.
• Utilized GIT version control to eliminate development delays.
• Developed and maintained the customized software workflow tools utilized by the organization.
• Provided support and updates to custom code and scripts created internally.
• Made recommendations for new/altered technologies that would contribute to system cost savings and/or productivity improvements.
• Provided support for all company applications.
• Provided training to users on new equipment and software

Senior Web Developer / IT Generalist

Confidential, Largo, MD

Responsibilities:

• Created logo’s and graphics for several in house programs using the Adobe Creative Suite.
• Developed custom in-house ASP.NET applications to increase company workflow.
• Successfully resolved help desk issues, from software to hardware, in a timely and efficient manner.
• Integrated data from various back-end services and databases.
• Fished networking cables through walls and ceilings.
• Made Cat5e network cables for additional network patching.
• Wrote well designed, testable, efficient code by using best software development practices.
• Created website layout/user interfaces by using standard responsive & HTML5/CSS practices.

Senior Web Developer

Confidential, Suitland, MD

Responsibilities:

• Freelance web developer/ graphic designer with accountability for marketing and selling services, managed all client relationships, controlling budgets, and designing/developing websites and web-based applications for corporate clients.
• Generate design presentations for clients.
• Design logos, collaterals, newsletters and advertisements for the clients.
• Preparing layout and planning the primary designs of the web site.
• Deciding themes and color schemes, analyzing the requirements of the users of the web sites.
• Verbally communicating the clients visiting their site to understand their requirements and specifications.
• Designing web sites using HTML 5.0, PHP, java scripts, and Content Management Systems.
• Checking the web sites for optimizing the code if required and fixing defects in the web sites, if any.
• Making modifications in the existing modules of the project as per requirements

Web Developer / IT Specialist

Confidential, Washington, DC

Responsibilities:

• Successfully manage and coordinate graphic design projects from concept through completion.
• Work closely with clients to create vision, conceive designs, and consistently meet deadlines and requirements.
• Effectively build, motivate, and direct design and production teams.
• Managed the incidents and tasks using the incident management, Knowledge Base and request fulfillment processes, in line with Service Desk objectives.
• Performed complex, multi-step functions via documentation or verbal, record/report findings or gaps, escalate as needed.
• Troubleshoots, repairs, maintains, installs and performs testing activities on various computer equipment, peripherals, data communication and computer network systems.
• Maintained all entered activity data for timeliness, accuracy, relevancy, escalation and status.
• Functions performed, but were not limited to: Disk Imaging, New Hire Setup, file transfers, application install/upgrade/patch, explaining needed steps to end users and cable re-seating. This could involve leading these actions via phone.
• Wrote well designed, testable, efficient code by using best software development practices.
• Created website layout/user interface by using standard HTML/CSS practices.
• Integrated data from various back-end services and databases.
• Proposed and created new documentation and make modifications to existing if needed.
• Leveraged knowledge management system for incident resolution.
• Utilized problem solving skills to diagnose to resolve incidents via on-site and remote functions such as:

Web Developer

Confidential, Washington, DC

Responsibilities:

• Performed rigorous Accessibility and Browser Compatibility test to support a successful launch of the new Georgetown Alumni website.
• Collaborated with Development team and IT Manager to discuss, analyze, or resolve usability or functional website issues.
• Used GIT Version to control to maintain development integrity through several departments.
• Determined sources of web page or server problems, and take action to correct such problems.
• Created, Maintained, and Sent out Email blast utilizing ExactTarget.
• Entered or updated web page content or links in a timely manner, as identified by Development team.
• Assisted in the migration of content from a Custom CMS to Drupal.
• Recommended website improvements, and develop plans to support recommendations.
• Informed Development team users of problems, problem resolutions or application changes and updates.
• Assisted in the launch of the new Confidential Alumni website.
• Documented application and website changes or change procedures.
• Set up or maintain monitoring tools on web servers or websites.

Web Administrator

Confidential, Washington, DC

Responsibilities:

• Collaborated with the communications team to set and execute communications strategy, brainstorm new ideas that can raise Confidential ’s visibility and improve its audience engagement, and respond in a timely way to emerging challenges and opportunities.
• Managed web development consultants and working with IT manager and hosting service to ensure secure, up-to-date operations and oversee the development and launch of a new website
• Continuously stayed abreast of and applied new strategies and techniques for optimizing the Confidential web communications program.
• Collaborated with Communications team and IT Manager to discuss, analyze, or resolve usability or functional website issues.
• Entered or updated web page content or links in a timely manner, as identified by Communications team & maintained version control through GIT.
• Informed Communications team users of problems, problem resolutions or application changes and updates.
• Determined sources of web page or server problems, and take action to correct such problems.
• Developed or implement procedures for ongoing web site revision.
• Documented application and website changes or change procedures.
• Documented installation or configuration procedures to allow maintenance and repetition.
• Set up or maintain monitoring tools on web servers or websites.
• Identified, documented and test backup or recovery plans regularly and resolve any problems.
• Recommended website improvements, and develop plans to support recommendations.
• Implement updates, upgrades, and patches in a timely manner to limit loss of service.