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Web-designer Resume

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Metuchen New, JerseY

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Technical Skills

Windows (95/98/ME/2000/XP/Vista/7) Macintosh and DOS operating systems

Microsoft Word/Excel/PowerPoint/Access/Outlook, Microsoft Live Meeting, Active Directory, Terminal Services Manager, WinVNC, Remote Desktop Connection, VPN, Adobe Acrobat, Adobe Photoshop, Nuance, Java, Paint Shop Pro, HTML, FTP, Macromedia Dreamweaver and Flash

Career Experience

Confidential, Princeton, NJ

Desktop Support; 2nd tier. Work with internal, external, and home - based users via phone, e-mail, and web to provide guidance, informal training and assistance with applications and/or hardware, internet/VPN connectivity troubleshooting and assistance, password resets, search and contribute for solutions in knowledgebase, conduct service oriented follow-up calls, documents all calls/e-mails within a ticketing system, new machine imaging and deployment, audio/visual support for in-house conferences/meetings, employee badge creation, hardware upgrades

Confidential, Metuchen, NJ

Part-time clerical work; typing letters, creating PowerPoint presentations, web-design and maintenance, bookkeeping

Computer Troubleshooters - Edison, NJ

Repairs, tune-ups, virus/spyware removal, software and hardware installation on personal and business machines

Confidential,Red Bank, NJ

Information Technology, Jr. System Administrator, managing and updating employee directory and intranet, software installations, hardware repairs, e-mail, server administering, back-up tape recording, IT Help Desk ticket troubleshooting

Web-designer

Created and administered online fan club and website for pop-group O-Town under

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