Programmer Analyst Resume

OBJECTIVE

Seeking a challenging and rewarding position as a Software Test Engineer (Software QA Manual Tester/Automation) with your esteemed organization.

SUMMARY

ASTQB/ISTQB Certified Software QA Test Engineer with close to 2 years of experience and in - depth knowledge in Software testing, using Agile Methodology. Proficient in Test Strategy Implementation, Test Plan Development, Test Design, Test Execution and Bug Tracking. Solid understanding of Quality Assurance and Software Test Life Cycles with willingness to learn new Automation Tools and test procedures.

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Programmer Analyst

Confidential

Responsibilities:

Proficient in Test Strategy Implementation, Test Plan Development, Test Scenario and Test Case Design, Test Execution and Defect Management activities.
Performed Web Applications Testing, Web Services Testing and presented detailed QA testing results.
Prepared Defect Summary Reports.
Experienced in working on Agile environment.
Coordinated with Developers and Business Analysts to discuss QA concerns.
Participated in regular QA meetings.
Ensured that the client expectations are met with high-quality software solutions.

Technical Support Representative

Confidential

Responsibilities:

Identified and resolved the technical issues for customers over phone calls and via remote access to their machine.
Logged and tracked the customer queries using ticketing tool.
Supported customers by providing solutions to the issues regarding Microsoft Outlook and IBM Lotus Notes and quickly test the solutions to make sure it works as expected.
Displayed strong Interpersonal skills with all customer interactions.