SUMMARY

• Over 7+ years of IT experience with around 5+ years of experience as a Salesforce CRM Administrator, Developer.
• Hands on experience in SFDC development using the APEX classes, Triggers, Batch processes, Components, Visual Force Pages, Reports, Force.com IDE, Eclipse with SOQL, SOSL and Force.com plug - in.
• Expertise in standard Sales force configuration that include workflow rules, process Builder, page layouts, Record Types, Approval Processes, Assignment rules, Validation rules, bulk Triggers, etc.
• Experience in data migration from ACT, Excel, MS outlook and Legacy Systems using Import Wizard, Data Loader, informatica, work bench.
• Experience in Force.com Visual Force, Batch Apex, REST, BULK API, SOAP based Web Services, Force.com API.
• Possess hands on experience of CRM processes like Sales automation, Marketing, Customer service and customer support, Business processes and recommended solutions to improve their processes using salesforce.com.
• Comprehensive knowledge in Web services API, SOAP API, APEX REST API, Analytic Snapshots, analyzing data with Reports and Dashboards.
• Experienced in Web technologies like HTML, CSS, and JavaScript.
• Highly proficient with Sales Cloud, Service Cloud, Service Max web service, Force.com, App-exchange on Salesforce.
• Good Experience on Salesforce Lightning. Experience in third party integration with ERP (Marketing Cloud, Service Cloud).
• Implemented Sales force Development Cycle covering Sales Cloud, Service Cloud, Marketing Cloud Call, Center, Chatter & App-exchange applications.
• Extensive experience in using continuous integration tools like JIRA, Jenkins and bit bucket.
• Expertise in configuration, customization, custom development and support experience on salesforce.com platform and building custom objects, complex workflows, fields, ensuring high quality performance, maintainability, scalability and best practices.
• Ability to work with business analyst team to become familiar with the application requirement to analyze and recommend efficient solution within salesforce configuration changes in support of enhancement requests.
• Good Knowledge on Salesforce packages and Deployment using change set, ANT, Migration tool, Click to deploy.
• Involved in various stages of Software Development Life Cycle (SDLC) including experience in Integration of Salesforce with in-house legacy ERP systems using Apex Web services WSDL and outbound messaging. Good working knowledge in querying salesforce com database using SOQL & SOSL with Force.com Explorer and handling Apex Governor Limits.
• Worked on customization and configuration with Functional Specification Document.
• Excellent team player, self-motivated, quick learner with good communication skills and trouble-shooting capabilities.

TECHNICAL SKILLS

Salesforce: Visual force, SOQL, SOSL, Apex Triggers, Salesforce Lightning, Workflows, Approvals, Email Templates, Formulas, Validation Rules, Schedule, Web Services (SOAP, REST), Outlook Connector.

IDE: Eclipse, Force.com IDE, Force.com Explorer, Eclipse IDE Plug-in, Data Loader, Demand Tool, Workbench, SOAP UI, UML.

Web Technologies: JavaScript, jQuery, XML, XSL, HTML, XHTML, CSS, AJAX.

Databases: Oracle 10g/9i, SQL Server 2008/05/2000 , MYSQL, DB2.

Versioning: Git, SVN, Bit bucket

Programming Languages: C/C++, JAVA, PL/SQL, Apex.

Web/Application Servers: Apache, Tomcat 5.0, JBoss, WebLogic, IBM Web Sphere, IIS.

Operating Systems: Windows 8/7/XP/2000/NT, Mac OS, Red Hat Linux 7.x/9.0, Unix.

PROFESSIONAL EXPERIENCE

Confidential, Norfolk, VA

Sr. Salesforce Lightning Developer/Admin

Responsibilities:

• Involved in requirements gathering with multiple project managers, in an effort to better customize, and utilize the full functionality of the Salesforce CRM solution.
• Moved the tables like Opportunities, Accounts and Contacts to the Salesforce CRM Standard objects.
• Created workflow rules and defined related tasks, time-triggered tasks, email alerts and field updates to implement business logic.
• Integrated Apex with External services by making callouts that used SOAP API and WSDL.
• Customized the dashboards to monitor lead activities based on sales geography.
• Experience in Administration, Configuration, Implementation, Lightning, and support experience with Salesforce platform.
• Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components.
• Written SOQL queries against force.com API.
• Used refined global search in Lightning by developing Apex classes and Controllers.
• Administrated and monitored the company's Salesforce sales cloud application by creating the workflows for automated lead routing, lead escalation and email alert.
• Used Force.com Eclipse IDE plug to develop the classes and triggers.
• Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
• Setup and Implemented Salesforce marketing cloud 2.0 org.
• Developed different Visual force Pages to suit to the needs of the application using different Visual force components.
• Using Apex Data Loader mapped data sources and loaded data into Call Center application.
• Implemented packages in distributing and migrating components or applications within the organization.
• Integrated the Web services for extracting the data from external systems to display in the pages of Salesforce.
• Used Informatica Power Center in synchronizing SQL and Oracle to the Salesforce application.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Coded APEX triggers and s-controls, created rule based automated workflows.
• Created Formula Fields, Validation Rules, Workflow and approvals for the flexibility and functionality of force platform application.
• Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
• Technical Knowledge in Lightning Experience and Lightning App Builder.
• Expertise on Testing REST API using Robot Framework and SOAP UI
• Manage users, Public Groups, Profiles, and Roles within the Salesforce CRM, this involved designating access to the applicable user within the user hierarchy.
• Implemented Salesforce Development Cycle covering extensively in Sales Cloud, Service Cloud and Call Center.
• Developed various Custom Reports and deployed them for different business user levels.
• Responsible for the creation of custom Apps, and Reports using the Salesforce CRM cloud computing model.
• Generated different reports like standard, summary and matrix for quarterly and half yearly sales.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Participated in the training sessions provided by the Salesforce team.

Environment: Saleforce.com platform, Apex Language, Visual force (Pages, Components, Controllers & Extensions), Saledforce.com Data Loader, Sales cloud, REST API, Informatica, Apex Triggers, Reports, Custom Objects, SOAP API, Custom Tabs, Email Services, Security Controls, HTML, JavaScript, Web services, WSDL, SFDC Sandbox, Eclipse IDE Plug-in, Oracle 10g, Windows XP.

Confidential, GA

Salesforce Developer/Admin

Responsibilities:

• Worked on Web to lead, Web to case, Email to case, Case Assignment rules, Lead Assignment rules and Lead conversion.
• Configured of Salesforce.com application for various modules Accounts, Contacts, Lead and Activity.
• Worked on Selenium Framework to automate the test scripts.
• Finding /adding of the locators/Xpath in the locators.csv file
• Run the automated test scripts using the TestData.csv file.
• Worked on manual testing.
• Extensively worked on Salesforce app design and development
• Set up Users, roles, profiles and Security settings.
• Visual force Pages for Lightning Experience, Alternates for Java Script Codes, Sharing Visual force pages between Classic and Lightning.
• Created new user accounts and configure Salesforce.com to fit security needs at the user and organization levels.
• Manage the discovery phase and the full SDLC for a portfolio of projects that included integrations, customizations and enhancements to the Service and Sales Cloud with a regional rollout for clients
• Customized records types, tabs, list views, column fields, page layouts and forms.
• Led the end to end delivery of a Salesforce.com projects which involve planning, assessment, design, developing, integrating, testing and deploying a Salesforce.com for Service Cloud and Sales Cloud
• Built Reports and Dashboards to drive key business decision.
• Created and maintained time dependent Workflow rules
• Generated SOQL queries upon request.
• Created Visual Force Pages and Apex Classes
• Performed tasks for Data Migration like Data mapping and Data loading.
• Wrote Test Cases for Classes and Triggers.
• Enabled and used API only user for performing regular updates from legacy system using REST API.
• Used the sandbox for Testing and migrated the code to the deployment instance after testing.
• Wrote SOQL strong understanding of Relational Databases
• Set up remote site settings using end point URLs in client side SFDC using SOAP API.
• Consumed the partner WSDL and Apex WSDL and wrote the Apex code in client side to perform real time SOAP integration between two systems.
• Created a custom label in Salesforce to establish the connection with the source system as a part of integration.
• Wrote test class for the Apex code.
• Wrote Mock Test class for the Web services to check for the 75% code coverage.
• Used the wrapper classes in Apex coding extensively.
• Followed the governor limits while writing the Apex code.

Environment: Force.com Platform, Salesforce.com CRM, Apex classes, Lightning, sales cloud, service cloud, Marketing cloud integration, Marketing cloud, Apex Programming, Visual Force.

Confidential, Columbus, OH

Salesforce Admin/Developer

Responsibilities:

• Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visual force pages to develop custom business logic.
• Developed Visual Force Pages to include extra functionality and wrote Apex Classes to provide functionality to the visual pages.
• Used Force.com query optimizer to map out the most efficient path to the data requested from database.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com objects. Used it to read, extract and load data from comma separated values (CSV) files.
• Experienced in building Custom Applications that includes administration, configuration and support experience with Salesforce.com platform
• Integration of AppExchange with Salesforce.
• Developed various Custom Objects, Tabs and Entity-Relationship data model and validation rules.
• Implemented Email-to-Case, Web-to-Case entry and manual case entry for entering customer’s cases in Cases Tab.
• Worked on creating custom E-mails like Mass Email, Email Templates, and Communication Templates to be sent to the customers regarding the new campaign benefits.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Worked with Data loader for loading the attachments into salesforce.com, related to objects like Accounts, Contacts, Opportunities, and Activities.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
• Used field level security along with page layouts to manage access to certain fields.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships and formula fields to the custom objects.
• Debug Apex scripts using Debug Logs and System Log Console to catch Exceptions and execute Governors and Limits.

Environment: Saleforce.com platform, Force.com IDE, CSS, HTML, Java Script, SOAP API, REST API, Web service Integration, Visual Force (Pages, Component & Controllers), Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Web Services, Sandbox.

Confidential, NY

Salesforce Developer

Responsibilities:

• Involved with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements
• Work on customization of standard objects like Lead, Account, Contact and Opportunity.
• Perform day to day User Management on SFDC Org by configuring Sharing Rules, Permission Sets Roles and Profiles.
• Created Custom objects, Custom Fields, Validation Rules, and Formula fields
• Used Conga Composer for storing historical reporting data.
• Custom login VF page for the dealers to access the application.
• Creating Workflow Rules, Tasks, Email Alerts and components to suit to the needs of the application.
• Worked on Assigning creating Roles Hierarchy, Profiles and Security setup within the organization.
• Implemented Case Assignment Rules to direct the case to appropriate group such as Stories and PCS Central Support.
• Created Page Layouts to organize fields, custom links, related lists, and other components on records.
• Involved in designing, development and Testing of UI Applications using VF Pages and Apex classes, Apex Triggers as per requirement.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Involved in Service Cloud, Sales Cloud Application Setup activities and customized the apps to match the functional needs of the organization.
• Created Triggers for email update for any new offer is released and Developed Batch apex along with combination of schedule apex to reduce the data for space utility.
• Used the sandbox for development, testing and code migration to Production.
• Created custom settings for seasonal offers like spring, summer etc.,
• Used data loader and data loader.io to store data into the database.
• Worked on Agile environment, in this we developed High-value features and delivered more quickly with short cycles.
• Updating of email and automated email will be send to the reps if any issue is raised by reps.
• Written Apex Test Classes for unit testing to ensure at least 75% of code coverage is met.

Environment: Salesforce.com, Conga Sales Cloud, Service cloud, Composer, Workflows, Rest, Soap, Apex, Visual Force, Triggers, SOQL, HTML, JavaScript, Web Services, CSS, jQuery, Bootstrap Data.

Confidential, Atlanta, GA

QA Tester

Responsibilities:

• Involved in defining test automation test scenarios, created automated test cases, test plans and executed tests using Selenium WebDriver.
• Performed automated regression testing to check the new functionality, bug fixes, and fix packs. Tracked the bugs accordingly using Jira.
• Configured Selenium WebDriver, TestNG, Maven tool and created selenium automation scripts in java using TestNG prior to agile release.
• Created the Technical Test Plan in the initial phase and also during change requests.
• Created functional automation scripts for the report generation module using tools Selenium WebDriver and TestNG.
• Setup the Automation framework using Selenium WebDriver to run test cases in multiple browsers and platforms.
• Performed data accuracy, data validation and data integrity testing by querying the database using SQL queries to check the data table on server.
• Performed Regression testing for new builds and every modification in the application using Selenium.
• Design and prepared test plans for White Box Test Approach & Test cases.
• Used Selenium WebDriver and TestNG to run the parallel testing.
• Tested the soap-based web services using SoapUI.
• Performed GUI, Functional and Regression testing by automated using Selenium, TestNG, Maven, and Jenkins.
• Involved in developing automated script for back-end testing using Selenium WebDriver.
• Participated QA weekly meetings and various other meetings and discussed Enhancement and Modification Request issues and defects in the application.

Environment: Selenium WebDriver, Junit, SoapUI, Web Services, Jenkins, JavaScript, HTML, SQL Server, Windows XP, MS Office Suite.