Technical Support Specialist Resume Fredericksburg, VA - Hire IT People

SUMMARY

Computer Confidential IT graduate with over 15 years of interpersonal, analytical and organizational experience.
Strong academic background in IT combined with excellent experience as an IT consultant and technician.
Able to learn new technology quickly; equally successful in both team and self - directed settings; proficient in a range of computer systems, languages, tools and testing methodologies.

TECHNICAL SKILLS

Systems: Windows NT/2000/XP/2K3/Windows 7

Languages: HTML, CSS3, Java

Software: MS Project, MS Office

PROFESSIONAL EXPERIENCE

Confidential, Fredericksburg, VA

Technical Support Specialist

Responsibilities:

Provide Confidential Air watch Support.
Track status of computers to be encrypted.
Manually install software on all PC’s & mobile devices identified as unable to be automated via push installs.
Use remote access software to support 600+ machines depending on success/challenges with automated push installs.
Ability to support other tasks during lulls in project.
Assist users, over the phone, with procedures for installing Air watch mobile security application on smart phones and tablets.

Confidential, Stafford, VA

IT Sales Consultant / Technician

Responsibilities:

Consult with clients for expansions and network upgrades; Engage and track issues, with responsibility for the timely documentation, escalation and resolution for client accounts; Recognized for teamwork, flexibility and work excellence in providing IT support to customers and businesses.
Handle of hardware and software troubleshooting, including system crashes, slow-downs and data recoveries.
Provide networking/desktop support and perform server and workstation maintenance tasks.
Installation of computer hardware and configuration of software, in addition to upgrading workstations and servers.

Confidential, Washington D.C.

Director

Responsibilities:

Leveraged strengths in persuasive communications and consultative sales to earn a reputation as a top sales performer.
Promote and sell executive health club s to prospective clients to exceed monthly goal.
Accumulated roughly 37k per month to the corporate revenue.
Compiled and managed client billing information and accounts accurately.

Confidential

Sales Manager

Responsibilities:

Manage the hiring and of all sales and front desk employees.
Coach the sales staff to meet/exceed established sales goals and objectives by creating innovative promotional marketing strategies, such as print media, radio, cross-promotion and corporate events.
Reviewed and approved all sales contracts.
Assist in monthly and yearly budget with the General Manager and Regional Manager.
Maintain the highest level of customer satisfaction, loyalty and retention by generating consistently high levels of customer care calls to prevent and resolve customer issues.