SUMMARY

• Results - driven technical specialist offering a strong balance between business and technical savvy.
• Possess a proven track record of 14+ years of experience contributing to the advanced performance and profitability of diverse organizations, most notably in the information technology, government and telecommunication industries.
• Leverage expertise in information technology to identify, evaluate and resolve technical inefficiencies that impact day-to-day operations.
• Install and configure network equipment to TEMPeffectively implement enterprise solutions that streamline the delivery of high-quality services.
• Capitalize on superior communication and interpersonal skills to establish strong relationships with all members of an organization.
• Build and spearhead top-performing teams, providing the guidance, training and support needed to meet and exceed all client and business expectations.

TECHNICAL SKILLS

Platforms: Windows 95/98/ME/NT/2000/XP/7 and apple and multiple linux platforms

Hardware/Software: MS Word, MS Exchange, PowerShell, MS Excel, MS Outlook, MS Visio, MS Project, MS SharePoint, MS PowerPoint, Macromedia Flash, CAT5, CAT3, Optical Fiber, Routers, Switches, Hubs, Servers, Solaris, A+, N+, Unix, STAT 5.0

Languages: HTML, XML, CSS, JavaScript, lite VB

Databases: Access

PROFESSIONAL EXPERIENCE

Confidential, Jackson, New Jersey

Disc Jockey

Responsibilities:

• Personally contributes to unforgettable experiences for guests while TEMPeffectively executing each assigned entertainment duty.
• Articulate and projects well when speaking, taking pride in each venue and event.
• TEMPEffectively collaborate and motivate client engagements with diverse skills, knowledge and background.
• Responsible for set up & break down, engineering assistance, editing and organization of events.
• Solid audio engineering foundation, musical knowledge, great people skills, and an aptitude for problem solving.
• Solid production skills with a strong working knowledge of audio equipment.
• Determines the appropriate mix of sound elements and operating an audio board for events and ensures levels are mixed properly.
• Excellent time management skills with the ability to prioritize and multi-task, and to work under shifting deadlines in a fast paced environment.

Confidential, Point Pleasant, New Jersey

Field Support Technician

Responsibilities:

• Performed onsite technical support for all IT issues in SMB, residential and large businesses.
• Identified technical problems, collected data, performed analysis and implemented solutions.
• Ensured the timely implementation of technical problem resolution.

Confidential, Somerset, New Jersey

Inventive Helpdesk Technical specialist

Responsibilities:

• Deliver functional training for small to large groups, to include the creation of training videos.
• Interacts with clients via telephone, e-mail or in-person to resolve minor to complex problems.
• Identifies solutions to requirements caused by changes in policy or system changes.
• Analyzes detailed systems factors, including input and output requirements, information flow, hardware and software requirements, and alternative methods of problem resolution.

Confidential, Fort Monmouth, New Jersey

Helpdesk Technical specialist / Network Admin

Responsibilities:

• Consult with all members of the organization to field incoming technical issues that negatively impact the day-to-day operations of the company.
• Respond to telephone and email as required to satisfy user requirements.
• Provide initial contact in response to remote users for halp desk support calls.
• Provide second level, expert support to user community.
• Utilize industry standard tools to collect, analyze and manipulate relevant data for project reports to management.
• Served as a subject matter expert tasked with researching, analyzing and remediating existing business inefficiencies.
• Foster an innovative and inclusive team -oriented work environment.
• Perform system maintenance and analyze efficiencies of operating systems.
• Develop technical documentation - including procedural manuals and training materials - to instruct end-users on the proper and TEMPeffective use of available technologies.
• Lead, supervise and monitor the performance of IT support teams to ensure compliance with company processes.

Confidential, Holmdel, New Jersey

Technical Support & Web Content Support

Responsibilities:

• Provide exceptional customer service to in a courteous, knowledgeable and timely manner.
• Assist customers on the phone and over email to all of their basic and complex technical inquiries.
• Created management reports using MS Excel.
• Authored technical documentation and reviewed them for consistency.
• Maintained a Confidential ’s website in order to grow their web presence and market reach.
• Created, designed and managed all web content and related materials to ensure brand consistency online.
• Established standards for content, navigation and graphics to enhance the webpage’s design flow as well as users’ online experience.
• Prepared and delivered detailed analysis reports on program and project status, system performance, items needing improvement and SLA compliance to system administrators and management teams.
• Successfully maintained Confidential ’s self-service website on both the Internet and company intranet.
• Managed productivity of technical issues, performance and processes for continuous improvement and success.

Confidential, Fort DIX, New Jersey

Network Admin / Helpdesk Technician

Responsibilities:

• Problem solving and analysis and the ability to find the best solution for each task.
• Trouble shooting workstations to solve software, hardware, and network connectivity problems.
• Perform network installation, configuration, maintenance and support for operating systems and configure systems for network access on a domain and a workgroup.
• Loading and configuring windows NT/2000 servers as primary and backup domain servers for per seat or per server configurations and configuring active directory.
• Highly skilled in fiber optic, CAT3 and CAT5 including terminations and splices.
• Prepare reports and working documents on various projects and assignments to management.
• Prepared and delivered detailed analysis reports on system performance, items needing improvement and SLA compliance to system administrators and management teams.
• Managed productivity of technical issues, performance and processes for continuous improvement and success.