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Senior Web Operations Analyst Resume

Miami, FL

OBJECTIVE:

WebOps Infrastructure Engineer at Confidential with expertise in Windows and Linux administration. Expertise in Windows 2008 r2/Windows 2012 /IIS7.5/IIS8.5/F5 Load Balancer and in Automation tools like Chef. Application Performance analysis and Monitoring by configuring and analytic tools such as Splunk, Appdynamics and Dynatrace(keynote). Professional extensive experience is about 11+ years in Software Administration, Architect, Requirement Analysis, Design, Implementation and Maintenance. Proven experience in establishing work environments for end users, quality assurance and service support for benefiting an employer as an Infrastructure lead.

SUMMARY:

  • 11 years of experience in various areas of Administration, with strong emphasis in IIS 6/7.5/8.5.
  • Expertise in Infrastructure architecture design and building automation for provisioning of the same using DevOps automation tools such as Chef.
  • Build and Configure CI/CD pipeline with Jenkins.
  • Experience in administering Linux and Windows Servers.
  • Experience in configuring and supporting Apache and Nginx on linux environments.
  • Full - fledged experience in Web URL’s creation, Site creation and Application deployment on IIS 6.0, IIS 7.5 and IIS 8.5 web servers Manually and using the tools Octopus and WebDeploy.
  • Expertise in supporting the public facing websites (Carnival.com, Carnival.co.uk and Carnival.com.au).
  • Worked as administrator for Keynote - synthetic monitoring tool, Splunk - Log Management, AppDynamics - EUM.
  • Writing adhoc queries in SPL as per end user need, Creating dashboards, reports and alerts in Splunk.
  • Installing Splunk apps according to the business requirement.
  • Maintaining Splunk enterprise setup.
  • Expertise in using Akamai - Content Delivery network, for static content caching and blocking the BOTS and setting up the redirects.
  • Experience in automating PowerShell scripting for IIS deployments and automation activities.
  • Expertise in Administration, Architect, Requirement Analysis, Design, Implementation and Maintenance in web based environments. management on the servers.
  • Worked on Multi-tier environments( Web- tier 1, App- tier 2 and DB- Tier 3)
  • Experience of ITIL framework in the various tiers of the framework namely Incident Management and Problem Management.
  • Capable of High level Designing of IIS infrastructure and Application Architecture.
  • Experience in setting up Load Balancing for the Web servers in various types.
  • Capable of Designing IIS Capacity planning Best Practices & recommendations for small Medium & enterprise Implementations
  • Working experience in both intranet and internet based IIS Portals.
  • Knowledge on networking concepts DNS, TCP/IP, SMTP, firewall, ESXi \VM Ware and Load Balancer etc.
  • Ability to adapt to new technology is my proven strength.
  • Good experience in designing Visio diagrams for Development/QA /Production/ and DR environments
  • Capable of Design and implementing Dev/ Test/STAGING /PROD/DR for IIS for large enterprise Infrastructure.

TECHNOLOGY PROFICIENCY:

Scripting: PowerShell 3.0

Monitoring Tools: Appdynamics, Splunk, AppManager, Keynote.

CDN: Akamai (CDN)

Automation tools and CI/CD: Chef and Jenkins

Operating Systems: Windows and Linux environments(200+ servers).

Web Server: MS Internet Information Server 7.5 and 8.5, Apache and Nginx.

Process: HP SM9 (Service Management\Change Management) and SNAP

PROFESSIONAL WORK EXPERIENCE:

Confidential, Miami, FL

Senior Web Operations analyst

Responsibilities:

  • As a Devops admin am responsible for configuring and supporting Carnival US, UK and AU related production websites.
  • Application deployment on IIS 7.5 and IIS 8.5 web servers using WebDeploy and Ocutpus tools in windows environments.
  • Application deployment on Apache and Nginx webservers using Jenkins in Linux environments.
  • Expertise in Administration, Architect, Requirement Analysis, Design, Implementation and Maintenance in web based environments.
  • Maintaining the chef recipes.
  • Configuring and maintaining as administrator for Keynote - synthetic monitoring tool, Splunk - Log Management, AppDynamics - EUM.
  • Establish a change review process and review the Quality Assurance reports before approving any changes in the production environment, we use Service now(SNAP) for Incident, Request and Change management.
  • Writing adhoc queries in SPL as per end user needed, Creating dashboards, reports and alerts in Splunk.
  • Installing Splunk apps according to the business requirement.
  • Maintaining Splunk enterprise setup.
  • Worked on automating PowerShell scripting for IIS deployments and automation activities.
  • Work closely with Dev team on Akamai - Content Delivery network, for static content caching and blocking the BOTS and setting up the redirects.
  • Internal (PKI) and External (VeriSign) s procurement and configuration on the servers.
  • Experience of Process oriented work environment, Change Management, Service Management.
  • Experience in setting up Load Balancing for the Web servers in various types.
  • Worked on Soasta load testing for Carnival.com.
  • Capable of Designing IIS Capacity planning Best Practices & recommendations for small Medium & enterprise Implementations
  • Working experience in both intranet and internet based IIS Portals.
  • Creating DNS entry’s, configuring load balancers on F5 and managing them.
  • Capable of Design and implementing Dev/ Test/STAGING /PROD/DR for IIS for large enterprise Infrastructure.
  • Moderate experience in automating PowerShell scripting for IIS deployments.

Confidential, Tampa, FL

IIS Administrator (Infrastructure Lead)

Environment: IIS 7.5 and 8.5, SQL Server 2008r2/2012, Windows Server 2008 R2 and 2012 R2, Cisco load balancer.

Responsibilities:

  • As a IL and Senior IIS admin am responsible for Project end to end delivery which includes from Initial scope discussion, analysis, requirement gathering, build, implementation, UAT and Support.
  • Web URL’s creation, Site creation and Application deployment on IIS 6.0, IIS 7.5 and IIS 8.5 web servers.
  • Expertise in Administration, Architect, Requirement Analysis, Design, Implementation and Maintenance in web based environments.
  • Troubleshooting Application deployment issues based on the error messages.
  • Internal (PKI) and External (VeriSign) s procurement and configuration on the servers.
  • Troubleshooting issues with the help of SSL diagnostic tool.
  • Work with various teams on Performance related issues with the applications.
  • Migration of Web applications from IIS 6.0 to 7.5, IIS 7.5 to IIS 8.5
  • Creating FTP sites and virtual directories on IIS 6.0, IIS 7.5 and 8.5 web servers.
  • Worked with vendors on Application deployments in many projects.
  • Coordinate with SQL DBA and developer for smooth deployments.
  • Worked on Multi-tier environments( Web- tier 1, App- tier 2 and DB- Tier 3)
  • Worked on the SCOM for OS level monitoring and IPMON for Application specific.
  • Worked on Fiddler to trace the web requests, also on Weblog Expert Analyzer and Log expert analyzer to fetch the web applications usage and other reports.
  • Experience of Process oriented work environment, Change Management, Service Management.

Confidential

IIS Administrator

Environment: IIS 7.5 and 8.5, Windows Server 2008 R2 and 2012 R2.

Responsibilities:

  • As a IL and Senior IIS admin am responsible for Project end to end delivery which includes from Initial scope discussion, analysis, requirement gathering, build, implementation, UAT and Support.
  • Web URL’s creation, Site creation and Application deployment on IIS 6.0, IIS 7.5 and IIS 8.5 web servers.
  • Expertise in Administration, Architect, Requirement Analysis, Design, Implementation and Maintenance in web based environments.
  • Troubleshooting Application deployment issues based on the error messages.
  • Internal (PKI) and External (VeriSign) s procurement and configuration on the servers.
  • Troubleshooting issues with the help of SSL diagnostic tool.
  • Work with various teams on Performance related issues with the applications.
  • Migration of Web applications from IIS 6.0 to 7.5, IIS 7.5 to IIS 8.5
  • Creating FTP sites and virtual directories on IIS 6.0, IIS 7.5 and 8.5 web servers.
  • Worked with vendors on Application deployments in many projects.
  • Worked on Multi-tier environments( Web- tier 1, App- tier 2 and DB- Tier 3)
  • Worked on the SCOM for OS level monitoring and IPMON for Application specific.
  • Worked on Fiddler to trace the web requests, also on Weblog Expert Analyzer and Log expert analyzer to fetch the web applications usage and other reports.
  • Experience of Process oriented work environment, Change Management, Service Management.
  • Capable and working experience in n-tier global enterprise Data center implementations for “IIS ” multi Server infrastructure topology.
  • Experience of High level Designing of IIS infrastructure and Application Architecture.
  • Experience in setting up Load Balancing for the Web servers in various types.
  • Worked on Designing IIS Capacity planning Best Practices & recommendations for small Medium & enterprise Implementations
  • Working experience in both intranet and internet based IIS Portals.
  • Worked on IIS Migrations and knowledge on networking concepts DNS, TCP/IP, SMTP, firewall, ESXi \VM Ware and Load Balancer etc.
  • Capable of delivering and working for complete project activities, end to end completion of work.
  • Ability to work effectively in a team with excellent communication and interpersonal skills.
  • Ability to adapt to new technology is my proven strength.
  • Good experience in designing Visio diagrams for Development/QA /Production/ and DR environments

Confidential

System Administrator

Responsibilities:

  • Provide Tier 3 technical support for the MSN properties supported by Confidential .
  • Web URL’s creation, Site creation on IIS 6.0 and IIS 7.5 web servers.
  • Troubleshooting Application deployment issues based on the error messages.
  • Internal (PKI) and External (VeriSign) s procurement and configuration on the servers.
  • Troubleshooting issues with the help of SSL diagnostic tool.
  • Work with various teams on Performance related issues with the applications.
  • Migration of Web applications from IIS 6.0 to 7.5,
  • Creating FTP sites and virtual directories on IIS 6.0 and IIS 7.5 web servers.
  • Worked with vendors on Application deployments in many projects.
  • Worked on Multi-tier environments( Web- tier 1, App- tier 2 and DB- Tier 3)
  • Worked on the SCOM for OS level monitoring and IPMON for Application specific.
  • Worked on Fiddler to trace the web requests, also on Weblog Expert Analyzer and Log expert analyzer to fetch the web applications usage and other reports.
  • Experience of Process oriented work environment, Change Management, Service Management.
  • Capable and working experience in n-tier global enterprise Data center implementations for “IIS ” multi Server infrastructure topology.
  • Capable of High level Designing of IIS infrastructure and Application Architecture.
  • Experience in setting up Load Balancing for the Web servers in various types.
  • Checking the logs and alerts regularly to make sure the boxes runs smoothly
  • Image deployment on the servers using Altiris tool.
  • Site creation, migration, internal and external cert configuration and Applications deployments.
  • Patching the boxes using Altiris tool.
  • Troubleshooting the servers which failed during the image deployment.
  • Creating the DHCP Scopes and reservations as per client requirement.
  • Investigating the issues on IP Helper or DHCP Relay agent.
  • Investigating the issues on sites and services in AD.

Confidential

IIS Administrator

Responsibilities:

  • Provide Tier 2 technical support for the MSN properties supported by Confidential .
  • Trouble shoots the issues on both front end and backend servers which host msn.com / Hotmail.com effectively in a timely manner.
  • Successfully resolving SQL Server(Hotmail Satchmo), web server(Hotmail - Front End),exchange server (Hotmail - Mail ) problems in conformance with SLAs, which involves in-depth knowledge of SQL Server architecture, connectivity, log shipping, replication, Mirroring, backup/restore, IIS Administration and Outages.
  • Closely Monitoring the IIS Web servers.
  • Deploying Web servers running windows server 2003 and 2008 servers with IIS 6.0 and IIS 7.5 respectively.
  • Creating FTP sites and virtual directories on IIS 6.0 and IIS 7.5 web servers.
  • Creating websites and virtual directories on IIS 6.0 and IIS 7.5 web servers.
  • Checking the logs and alerts regularly to make sure the boxes runs smoothly
  • Systems administrator on Windows Live Storage Operations team responsible for over 30,000 hosts in a live production environment as well as working in 24x7 shifts.
  • Troubleshooting the alerts configured to the front end/Back end servers by using MOM/Site scope monitoring methods.
  • Experience with HP Proliant machines w/ iLO; security patching, new releases, deployments, and all types of hardware replacements. Working on RAID 0, RAID 1, RAID 5, RAID 10 Level technologies.
  • Experience with server architecture for various SKU servers, Blade servers, HP proliant machines.

Confidential

IIS Administrator

Responsibilities:

  • The PQO Lab consists of around 500 Servers in Redmond which is extensively maintained and monitored using SCOM and MOM Server ( Confidential Operations Manager).
  • Installation of Windows servers which includes 2003 and configuration of 2008 servers.
  • Applying the security patches on all the boxes.
  • To setup a virtual box based on the clients request
  • Ping failures issues like Customers are unable to ping the boxes and they are not able to TS in to the box.
  • Monitoring the all 500 boxes with the help of SCOM.
  • The major remote tools used to connect these boxes are ILO and Remote Desktop.
  • Server access issues.
  • Permission request.
  • Adding wins/ DNS entries.
  • Assigning the static ip's on clients requirement
  • Installation, configuration and troubleshooting in IIS 6.0/7.0.
  • Closely Monitoring the IIS Web servers.
  • Deploying Web servers running Windows Server 2000 and windows server 2003 with IIS 5.0 and IIS 6.0 respectively.
  • Creating FTP sites and virtual directories on IIS 6.0 and IIS 7.0 web servers.
  • Creating websites and virtual directories on IIS 6.0 and IIS 7.0 web servers.
  • Creating Windows user accounts and assigning permissions and quotas.
  • Checking the logs and alerts regularly to make sure the boxes runs smoothly.

Confidential

System/IIS Administrator

Responsibilities:

  • Applying the security patches on all the boxes.
  • To setup a virtual box based on the clients request
  • Ping failures issues like Customers are unable to ping the boxes and they are not able to TS in to the box.
  • Server access issues.
  • Permission request.
  • Adding wins/ DNS entries.
  • Assigning the static ip's on clients requirement
  • Installation, configuration and troubleshooting in IIS 6.0.
  • Closely Monitoring the IIS Web servers.
  • Deploying Web servers running Windows Server 2000 and windows server 2003 with IIS 5.0 and IIS 6.0 respectively.
  • Creating FTP sites and virtual directories on IIS 6.0 web servers.
  • Creating websites and virtual directories on IIS 6.0 web servers.
  • Creating Windows user accounts and assigning permissions and quotas.
  • Checking the logs and alerts regularly to make sure the boxes runs smoothly.
  • Performing day to day tasks like IIS reset, performing the backup and restoration on IIS boxes.

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