SUMMARY

• Over 9 Years of Information Technology experience, including 4+ years of Salesforce.com platform as Developer and Administrator.
• Worked on SDLC model such as Waterfall and Agile methodologies
• Experience across various SFDC implementations with Sales Cloud, Service Cloud, Marketing, Chatter and AppExchange applications
• Extensive experience in application design, customization, development, support on Salesforce.com platform and web based application using Apex.
• Experience with development using Apex classes, Triggers, Apex Test Classes for SFDC unit testing and written Batch apex for complex data processing.
• Extensively worked on querying Salesforce.com database using SOQL and SOSL queries with force.com
• Worked on Configuration of various SFDC standard objects like Leads, Accounts, Contacts, Opportunities, Case Entitlements, Service contracts, Reports and Dashboards
• Experience in CRM business process like Forecasting, Territory Management, Campaign Management, Lead Management and Case Management
• Good understanding of Salesforce.com Setup menu, configuration, custom application development, administration and deployment of applications to force.com platform
• Experience with Salesforce.com Security settings, creating profiles, roles, Sharing rules, and Email services.
• Experience in Sales Cloud development, integrations and customization of the applications as per the client requirements.
• Experience in Informatica ERP systems to migrate the data with real time synchronization using Restful Web services.
• Worked on Jenkins Migration to different environments and test automation execution as part of CI process.
• Created communities as a part of customer portals and partner portals with the organization
• Worked on web UI Technologies Angular JS, JQuery, Java Script, HTML5, Ajax, and CSS.
• Experience in working with Eclipse IDE with Force.com plug - in environment for writing business logic in Apex and Visualforce pages.
• Developed Lightning apps with design systems using CSS and parameters, App Builder and Lightning component features for the use of desktop and Salesforce 1 Mobile Platform.
• Integrated Salesforce.com applications with external systems data using Web Services and Apex callouts with SOAP and RESTful web services
• Integration of SAP ERP system to Salesforce.com using Enterprise WSDL.
• Experience in Wave Analytics, created commercial reports and Dashboards, in SFDC wave analytics.
• Experience in using Change sets, Force.com IDE and ANT tools for deploying changes from one instance to another.
• Experience in OOPs involving analysis and design and development of web based applications using Java and UI with HTML, CSS, JavaScript and J2EE.
• Having hands on experience in Lightning interface with Aura framework.
• Created custom components using JavaScript on Client side and apex on the server side in Lightning
• Detailed understanding and experience in cloud application Apttus CPQ along with Salesforce.com Sales and Service cloud.
• Experience with CTI adapters to integrate with desktop applications and third party CTI systems.
• Using CTI adapters with Salesforce CRM call center and integration with the softphone.
• Performed Apttus CPQ related configuration for product setup, approval rules, process builder and workflows.
• Experience in Salesforce Shield experience like Event monitoring, and Platform encryption.
• Experince in Jitterbit Harmony Cloud Platform, connected cloud and on-premise applications using the project repository.
• Worked on jitterbit workflow designer to support process automation, testing and alerts for status.
• Well versed on-premise infrastructure integration for Salesforce.com using Force.com platform web services and third party packages.
• Responsible for data load operations using Apex data loader and Informatica Data Loader.
• Experience in Unit testing, Regression and Functional testing.
• Experience in Database SQL and Pl/SQL.
• Strong communication, organizational and interpersonal competencies along with detail oriented and problem solving skills in the technology arena.

TECHNICAL SKILLS

SalesForce Technologies: Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, VF pages (Visualforce Pages) / Components, Apex Web Services, Apex Custom Controllers and Extension, Agile Methodology, Service Cloud Console , Workflow Approvals, Dashboards, Communities, SSO, Lightning.

Languages: C#, Java, JavaScript, SQL, Apex.

Databases: Oracle 11g/10g/9i, MS SQL Server, MYSQL, DB2

Web Technologies: JavaScript, HTML, XHTML, XML, WSDL, AJAX,

GUI and Tools: Eclipse, Force.com IDE, Apex Data Loader, GIT, Jenkins

PROFESSIONAL EXPERIENCE

Confidential, Portsmouth, NH

Sr. Salesforce Developer

Responsibilities:

• Experienced Salesforce Developer in organization and worked on the Insurance applications.
• Worked on Agile methodology and implemented it on Sales, and Service cloud environment.
• Designed solutions utilizing several features on the Force.com platform including Apex Classes, Triggers, flows, Visualforce pages.
• Customized application to extend salesforce functionality and wrote Apex Classes to provide functionality to the visualforce pages.
• Experience in Community integrations, for Online sales, and customer retention.
• Lead the Service Team for Solution Management and Knowledge Management.
• Managing different Salesforce Instances and Releases and Involved in Data Migration and Deployment activities
• Experience in SFDC Integration using Web Service and Apex Programming, Salesforce Service Cloud expertise.
• Worked on Wave Analytics platform, created reports and dashboards with the help of Salesforce Wave analytics to track the opportunity pipeline/stages for Management and Business users visibility in mobile and desktop exploration.
• Performed Apttus CLM related configuration for product setup, implemented Workflows, validations rules for the quote done with complex validation before an approval us allowed.
• Created custom buttons in the Salesforce opportunity with Apttus configuration to create, manage and interact with the quotes.
• Implemented Docusign for the e-signature for quote approval. Allowed portals to leverage the master data using Apttus.
• Driving requirements related meetings in order to capture the technical requirements for the CLM implementations.
• Worked on X-Author apps and Designer to create quotes in a familiar interface using Excel sheet.
• During the Quote guided the sales reps to create the best deals by showing impact to their commission.
• Hands on experience in building new apps with the Lightning App builder, used Bootstrap as Framework.
• Deployed Apex using Force.com IDE, Force.com Migration Tool and Web Services API(XML, WSDL, SOAP,REST)
• Involved in Agile methodology, Scrum dramatically improved productivity and reduced errors.
• Worked on JavaScript for implementing pages with enhanced, user interfaces and worked with data management by remote web server.
• Created custom VF pages using HTML, CSS, JavaScript and JSP to leverage the functionality of displaying the information on community portals from different objects and also update them on the same page.
• Developed JavaScript methods for doing multiple actions on a single button click, to overcome the Salesforce limitations.
• Experience with live agent chat UI to allow customers to chat with sales agents.
• Worked with ANT Migration tool, bit bucket and JIRA to manage change management across salesforce org.
• Configured and used source control tool GIT to maintain repositories for various releases.
• Created pagination with List controllers to display records in each page using controllers and extensions.
• Integrated Apex with External Services by making callouts that used SOAP and WSDL.
• Used SOQL & SOSL with in Governor Limits for data manipulation needs of the application using Force.com Explorer.
• Used MuleSoft for integrating with salesforce helps to build some applications on CRM and ERP Platforms, Force.com Web Services API to connect your salesforce environment to Mulesoft.
• Experience in Event monitoring and platform encryption using the Shield in Salesforce 1.
• Build Sharing Model especially to handle Sharing of Records to Partners in Partner Communities.
• Experience in service cloud integration of Live Agent chat, solution management, CTI integrations, Service cloud console.
• Configured Single Sign-on using SAML and Worked on Mass imports and exports of data.
• Created published action to implement custom functionality using custom actions with Visualforce to expose in Salesforce 1 app.
• Tested applications by appending multiple components to lightning apps and deployed from Sandbox to production.

Environment: Salesforce.com, Salesforce 1 Mobile App, Salesforce Lightining, Apex, SOQL, SOSL, Visualforce components, Data Loader, Eclipse IDE, CSS, JavaScript, GIT, AJAX, AppExchange, Informatica, Apttus CPQ, X- Author, SVN, SQL Server, Web Services, XML

Confidential, Boston, MA

Sr. Salesforce Developer/ Administrator

Responsibilities:

• Experienced Salesforce.com Developer and Administrator in the organization. Also Participated in translating and documentation of business requirements into functional requirements.
• Perform detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC) and other Platform based technologies like Visual Force, Force.com API .
• Created the Custom fields for sales force CRM content management.
• Customized Company Profile, Page layouts, record types, Security & Access Controls and Communication Templates as per the organization requirements.
• Worked on Eclipse IDE with force.com platform for writing business logic in Apex Programming language .
• Worked on @future Method to execute long run Call out operations to Web Services .
• Implemented Agile and Lean principles to ensure speed-to-market of solutions and maximum business value capture.
• Designed and developed Visual Force pages based on the business requirements
• Proficient in Developing Apex Triggers, Apex Classes and Test Methods to facilitate details capturing and updating on leads, prospects and contacts, sandbox data loading and Web services API .
• Developed Complex Apex Batch Jobs and changes to the existing Jobs for better Performance.
• Designed high level customized visual force pages using extension controllers, custom controllers and standard controllers .
• Configured Apttus CPQ, Contract Management for all opportunities, pricing, product configurations, Quotes and Contracts.
• Driving business requirement related meetings in order to capture the technical requirements for the CPQ implementation.
• Configured fields automatically copy when the amend or renew an agreement using Apttus out of box functionality.
• Created apps for Apttus CPQ apptovals and Salesforce standard approvals for the salesforce 1 mobile for direct approve quotes.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Designed various web/landing pages to provide registration for various content download and event attendance through Marketo .
• Created formula fields and Roll-up summary to validate the information provided by the customer using validation rules
• Created templates using CSS, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Implemented Salesforce . com web services client using Salesforce web services API, Java, XML and partner WSDL.
• Performed Code line GIT pushes to production and improved GIT push scripts.
• Exported data from legacy system and imported into SFDC through Apex data loader for data migration.
• Integrated SAP to Salesforce .com using Enterprise WSDL .

Environment : Saleforce.com, Apex, Visualforce pages, Triggers, Batch apex, Agile Methodology, Web Services, HTML, CSS, Marketo, Eclipse, Data loader.

Confidential, Nashville, TN

Salesforce developer/ Administrator

Responsibilities:

• Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce and other platform based technologies like Visualforce, Force.com API.
• Designed and developed VisualForce Pages to meet various functional needs.
• Configured Service Cloud features and done service automated.
• Developed a custom application with Force.com to manage territory, account, and quota assignments, and integrated it with an internal commissions system using Informatica on cloud.
• Worked on Agent console & customizable layouts, Analytics snapshots, Asset management & product tracking, Auto-suggested solutions.
• Worked on @future Method, to execute long run call out operations to web services.
• Developed Apex Triggers, Apex Classes, and Test Methods to facilitate details capturing and updating on prospects, contacts and Web Service API.
• Used Sales force web services like REST API, SOAP API, Java, XML and partner WSDL.
• Developed and deployed Apex Classes, Controller Classes, Apex Triggers, and Visualforce pages for various functional needs in application.
• Integrated the Web Services for extracting the data from external systems to display in the pages of salesforce.
• Configured salesforce1 mobile application according to customer needs.
• Worked on Unit testing, for the customizations and developments done during the project.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Created various reports and Dashboards and report folders to assist managers to better utilize Salesforce as a Sales Tool and configured various reports and for different user profiles.
• Created email-to-cases, automated-responses, assignment rules, email alerts and templates for Case Management.
• Maintained security such as user accounts, mobile user accounts, sharing rules, user roles, user profiles, field level security, and list view rights.

Environment: Apex Web Services, XML/XSD/WSDL, APEX Triggers, APEX Classes, Custom Pages, Custom Components, JavaScript, JSON, Custom Objects, HTML, CSS, Java Script, JqueryUI, JqueryMobile, Salesforce Mobile packs, Firebug, Salesforce1

Confidential

Java Developer

Responsibilities:

• Creating Oracle objects like tables, types, packages, procedures and functions
• Preparation of Test Data and Test Cases for Unit Testing using Junit.
• Used Rational Clear Quest for tracking errors and bugs in the project source code.
• Designed and implemented Java Classes, Interfaces, Model design, and interface layer design with other team members.
• Developed JSP’s and Servlets to dynamically generate HTML and display the data to the client side. Extensively used JSP tag libraries.
• Used Java J2EE design patterns. Involved in client server side validations.
• Involved in writing JDBC code to get data base connectivity. save and conversion specific servlets for applet interaction.
• Designed and developed web-based software using STRUTS MVC Framework and Spring web flow.
• Used AJAX and Java Script to handle asynchronous requests, and CSS was used to keep uniformly in look of the application.
• EJBs in the application and developed Session beans for the business logic at the middle tier level.
• Created Test plan documents and testing using Junit Framework.
• Created and modified Stored Procedures, Functions and Triggers Complex SQL Commands for the application using PL/SQL.

Confidential

Java Developer

Responsibilities:

• Written low-level design for features Document Creation, Container Creation and Document Relocation.
• Handled assignments in developing UI pages using JSP, Html, DHtml, CSS and JavaScript technologies for modules in BDMS.
• Involved in drawing the UML diagrams such as Use case Diagrams, Class Diagrams and Sequence Diagrams using Rational Rose.
• Developed presentation layer using HTML, CSS, JSP and JavaScript.
• Involved in implementing Value Object Pattern, MVC & Singleton Pattern.
• Integrated Struts frame work with ORM implementation, Hibernate for data accessing.
• Setting up, building the environment and deployed project by writing Ant build.xml.
• Performed version control management using CVS.
• Used Bugzilla as a workflow automation tool.