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It Support Engineer Iii Resume

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Fargo, ND

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PROFESSIONAL EXPERIENCE

IT Support Engineer III

Confidential, Fargo, ND

Responsibilities:

  • Troubleshoot escalated hardware, software and network issues wif local and remote users.
  • Create and modify Standard Operating Procedures for IT personnel.
  • Experience wif Active Directory, Hyper - V and Windows Server 2008/2012, Exchange Server 2010, Lync 2010.
  • Assist users wif front end SharePoint inquiries.
  • Configure, update and maintain onsite Cisco Switches.
  • Manage and maintain high caseloads while meeting Service Level Agreements efficiently.
  • Collaborate and build trusting relationships wif company personnel.
  • Work as a team to provide fast and complete solutions for end users.
  • Lead and organize upcoming projects.

Application Developer

Confidential, Fargo, ND

Responsibilities:

  • Develop automation applications and improve business processes/efficiency using Visual Basic.
  • Test and debug current and future applications.
  • Coordinate wif Help Desk team to implement solutions.
  • Provide documentation and direct support to employees.
  • Identify corporate requirements and specifications to implement appropriate solutions.

Security Specialist

Confidential

Responsibilities:

  • Create and implement new securities for OEM Web users and organizations.
  • Update/Maintain standard operating procedures/training documents.
  • Lead Customer Care team meetings regarding updates.
  • Update/Maintain customer database information.

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