Summary:

• Consultant Carlisle and Gallagher Consulting Group - confidential Defect Management Team - C3PM Product Operations LOB Support - Responsible for assisting LOB with defect resolution, defect prioritization management, and facilitating meetings between LOB and TSYS Client . Created and maintained outage summations for managerial reporting.
• Business Analyst TSYS TS2 Distributed Technologies Responsible for consulting with internal and/or external LOB and 3rd party venders gathering and refining Business Requirements for Call Center applications. Provided analytical expertise based on application and process knowledge to recommend solutions that meet the business needs. Wrote Functional Business and Technical Design Documents using Word and Visio that included workflows, business rule matrix, screen prototypes, data mapping. Responsible and accountable for managing end to end SDLC of each individual application designed. Facilitated design and end product walkthroughs.
• Programmer Analyst TSYS - TS2 Consumer Card - Instrumental in redesign of the TS2 Event Logging System database and redesign/coding of all the Event Logging applications. Maintained, enhanced existing and created new applications for Consumer Credit Card. Created Event Tracking training manuals. Participated in multiple conversions to/from TS2 platform. Intricate part of JPMorgan Chase conversion of TS2 software to be run in-house by JPMorgan Chase, including designing the process to recoup moneys from Government military personnel for Private Label charged off accounts.
• Consultant Programmer Analyst/Business Analyst - confidential Assisted programming efforts during the consumer card conversion from TSYS TS2 platform to Citi's internal system. Intricate part of Business Analysis team, eliciting/refining requirements from international clients in Belgium and Canada. Responsible for SDLC of new and enhanced software for A/R group of the International Credit Card division of Citibank.
• Contract Programmer Analyst Bell South/Accenture Instrumental in the design and development of enhancements to existing CRIS Billing applications. Designed Interface processes, maintained and enhanced existing software essential in the front end editing processes. Developed and implemented new processes for the wholesale billing group of the CABS system. Designed and developed new applications for ILEC 3rd party reporting system and was instrumental in ensuring all CABS and CRIS applications were Y2K compliant.

Work History:

Confidential

• Consultant - Defect Manager confidential Credit Card Core Platform Product Operations LOB Support
• Responsible for assisting LOB with defect resolution.
• Assisted LOB in the prioritization management of defects.
• Initiated and facilitated meetings between LOB and Client TSYS .
• Created and maintained daily defect summation reports for senior management.
• Utilized HP Quality Center to monitor/ track defects to resolution.

Confidential

Realtor Listing and selling residential properties in the Riverview, Florida Tampa , area.

Confidential

Owner Manager - Sub-contractor to FedEx Ground for package delivery

• Managed, trained, cross-trained and mentored employees delivering FedEx packages.
• Oversaw daily operations on up to 4 main routes and 5 supplemental routes.
• Responsible for the analytical breakdown and redesigns of delivery routes to achieve time efficiency, cost effectiveness, reduction in employee stress thus increasing productivity and customer satisfaction.
• Communicated with internal and external customers ensuring greater customer awareness and satisfaction.
• Maintained detailed records on employees, vehicles and routes.

Confidential

Business Analyst Distributed Technologies

• Responsible for consulting with internal and/or external customers and 3rd party venders for purpose of gathering Customer Business Requirements.
• Provided analytical expertise based on application and process knowledge to recommend solutions that meet the business needs.
• Created functional specification documentation consisting of documented workflows and business rules screen prototypes, traceability
• Defined and assisted Development with designing technology based solutions to meet business requirements
• Responsible and accountable for managing all deliverables at the Program, Project or BAU levels throughout the SDLC.
• Created requirements documentation with estimated hours, costs and risk analysis.
• Tracked requirements through Traceability Matrix tables in design documentation.
• Wrote Functional and Technical Design Documents using Word and Visio.
• Designed and created GUI screen prototypes. Technical and Functional flow charts using Visio and Paint.
• Facilitated meetings, unit tested applications, ensuring applications were functioning appropriately, technically sound, and well integrated to ensure all functionality was working as designed.
• Worked with offshore Testers to clarify instructions and functionality differences between the GUI screens and the functionality of a TS2 mainframe application.
• Worked directly with internal and external clients, development teams, technical groups and 3rd party venders to ensure the designs and workflows met all the requirements and functionality agreed upon Developed functional and technical flowcharts
• Facilitated design walkthroughs and review sessions with Peers, Customers, Developers and Testers to ensure the workflow applications were designed to function in conjunction with current mainframe environment.
• Used Mercury Test Director and Service Manager to track/research and resolve defects discovered during testing.
• Used SQL QueryIT to determine inconsistencies between the GUI data and the Mainframe database data to determine if the issue was within the XMLM or RTDS data packets or in the mainframe programming logic.
• Extensive use of documentation repository SharePoint for file storage and sharing with internal/external clients.
• Technical documentation included data mapping, database structures, and GUI screen format layouts.

Confidential

Senior Programmer Analyst confidential

• Worked in various application groups supporting, maintaining and enhancing existing Batch and Online applications for TS2 platform for Consumer Credit Card processing.
• Proficient in Cobol, VSAM, JCL, ISPF, TSO, CICS, IMS and DB2 technology.
• Instrumental in redesign of the Event Logging System database and all the Event Logging applications
• Provided high quality technological solutions that addressed business needs by designing and developing applications within TMM standards.
• Create Daily Posted Transaction and Monetary Subset application as well as the process used during Bank One then Chase Conversion to upload databases with historical data.
• Lead the development for the Promotional activity, Transaction data, Account level data for Business and Consumer as well as Business level data for Business Accounts for Chase Card Services conversion.
• Designed and coded the process for Chase to Recoup moneys from Government military personnel for Private Label Charged Off accounts.
• Created the Events Logging process documentation for training for both technical and business clients.
• Designed and coded Europeanization of all Reports for Events and Correspondence to handle European dates, phone and monetary values.
• Utilized Mainframe tools: JCL, DB2, ISPF, TSO, REXX, MQ Series, Endevor, Mercury Test Director.
• Adhered to coding/testing standards and procedures. Participated in project planning sessions with project managers, business analysts and team members to analyze business requirements and provide IT solutions.
• Documented and facilitate design reviews, provided input to the design recommendations, and provided input to information/data flow, and complied with Software Development Life Cycle SDLC Methodology in all planning steps.
• Designed and wrote technical and business user training manuals for several applications.
• Analyzed, designed, developed, coded, tested, implemented and monitored production software for new or existing online and batch processes.
• Troubleshot issues to JCL and/or application during batch processing on-call support.

Confidential

Senior Programmer Analyst - Contractor

• Instrumental in the design and development of enhancements to existing application programs.
• Designed Interface processes within the Cris Billing System, maintained and enhanced existing software essential in the front end editing process.
• Developed and implemented new processes for the wholesale billing group of the CABS system.
• Designed and developed new programs for ILEC reporting system and was instrumental in making existing programs Y2K compliant

Confidential

Senior Programmer/Business Analyst - Contractor

• Worked on the conversion team converting TS2 databases to Citibank credit card system.
• After TS2 conversion was assigned to Business group for analysis, design, coding, testing, implementation and monitoring production software for A/R group of the International Credit Card division of Citibank.
• Worked directly with clients to gather requirements for new projects analyzed, design, developed documentation and modified applications then tested changes for international clients in Belgium and Canada

Confidential

Programmer/Business Analysis - Contractor

• Worked with proprietary 4GL software programs and CICS screen generating software to design and develop new UA standardized CICS applications for Nations Bank Manufacturing Factoring System.
• Worked directly with Nations Bank staff to gather requirements and review progress and create Functional Technical documentation.

Confidential

Business Analyst - Contractor

Worked with UPS within the Hub Feeder Management Group in a LAN environment utilizing TSO, ISPF and DOS to gather requirements and data used to generate Management reports to reduce cost of distribution facilities.

Confidential

Senior Programmer/Business Analyst - Project Lead - Contractor

• Project Leader on a Unisys to IBM conversion of batch processing applications and JCL and creation of new CICS applications.
• Coordinated development of user manuals and documentation.
• Duties included scheduling and coordinating priorities with management and staff, training users and setting up test environment.

confidential

Programmer Analyst - Contractor

• Evaluated design of applications for user efficiency and ongoing maintenance.
• Programmed and redesigned management reports for financial customers.

Confidential

Computer Specialist

• Evaluated software and hardware product needs of both Computerland and customers. Coordinated inside/outside sales efforts and marketing in the South Georgia area.
• Taught introduction to PC and DOS courses.

Confidential

Programmer Analyst

• Responsibilities included converting mainframe IBM DOS inventory and G/L applications to native IBM OS/MVS.
• Created JCL needed to execute programs within the MVS environment.
• Data integrity testing to ensure accuracy of conversion.
• Set up test areas, compiled test results and moved applications into production.
• Handled documentation changes via online procedures using Roscoe and Q/A board reviews.

Confidential Systems Engineer

• Worked in various sub systems within the Georgia Medicaid Account, including recipient adhoc reporting and lead programmer for the third party liability unit.
• Analyzed, designed, coded, tested, new applications thru to implementation into production and monitored production cycles.
• Evaluation of enhancements and projection of hours to complete tasks. Headed up GMA-PC group and instructed end user on new software.

Confidential

Computer Operator, Programmer, Business Analyst, Trainer and Vice President

• Utilized ACU Cobol in PC environment to develop new software and maintain existing software.
• Coded in Cobol 74 to develop and maintain existing applications on mainframe
• Managed the end-user client support group
• Gathered requirements from external clients to create new applications or enhancements to current applications.
• Designed, created and maintained Business Functional and Technical Design documentation as well as User manuals.
• Supervised small programming staff, designed new software and evaluated modification needs to existing software.
• Monitored progress and deadlines, followed through with end user testing,
• Performed end-user on-sight installation and training.
• Responsibilities included designing, developing, testing, installing, training and writing Business Functional, Technical Design and End-User documentation for all systems.
• Began IT career as a junior computer operator and customer liaison during college.