PROFESSIONAL EXPERIENCE

Confidential, San Francisco, California,

Responsibilities:

• Worked on building out a scalable and comprehensive Partner Certification Program.
• Partnered wif Customer Success and Alliances teams to build a partner ' Confidential Services' program that helped validate Confidential partner delivery capabilities.
• Built out a Partner Community Portal to ensure partners had access to Confidential information and best - practice collateral they needed to follow Confidential global standard in Confidential solutions implementation (aka ' Confidential Confidential Way').
• Built out Confidential tools and processes for tracking key metrics that defined Confidential health and size of Confidential partner ecosystem.
• Created and implemented an improved Partner Communications strategy.
• Worked wif Customer Success resource managers to define a clear and robust process for serving partners wif sub-contracting opportunities.
• Worked closely wif Product and Customer Success team to ensure partners were up-to-date on Confidential latest happenings wif Confidential Confidential platform, including regular release updates.
• Implemented a partner survey to elicit customer feedback of Confidential partner ecosystem.
• Managed partner expert session webinar series, geared towards providing partners wif sales and delivery enablement content and product updates.

Confidential, San Ramon, California,

Responsibilities:

• Owned and administered Confidential Professional Services automation tool, was responsible for project set-ups; assured time entry and expenses were set-up for proper billings and reporting; maintained clean records.
• Mined and analyzed project data; identified areas for improving utilization, increasing revenues, enhanced service margin, and minimizing risks.
• Owned and maintained timecard and expense tracking process; ensured timely submission and approval on a weekly basis.
• Assisted resource management wif staffing utilization and demand/capacity analysis.
• Assumed a key role in Confidential contract/work order approval flow; reviewed contracts/work orders for rate card accuracy and ensured contracts were efficiently processed/executed.
• Reported on profit and loss on consulting projects.
• Produced monthly and quarterly report on deferred revenue balances by client.
• Assisted finance wif monthly and quarterly revenue recognition accounting close.
• Scheduled field consultants and subcontractor on client projects.
• Assisted in travel and expense management.
• Managed partner sub-contract processes, scheduling, and coordination.
• Established and released service orders and tracked progress through Salesforce.com.
• Reviewed invoices and authorize payments to contractors.
• Administer, schedule, and organize client training classes.

Confidential, Milpitas, California,

Responsibilities:

• Managed and drove hardware, software, and service revenue, while helping Confidential public region team book over @250 million dollars of business.
• Worked in collaboration wif Sales, Product Marketing, Engineering, and Finance to get orders booked.
• Trained buyers and engineers on how to place orders through Cisco Commerce Workspace.
• Identified, coordinated and managed resources and key stakeholders for project.
• Ensured effective change management occurred throughout Confidential course of Confidential project.
• Managed all communication plans, training, and documentation.
• Delivered projects on time, at/under budget and wifin scope.
• Communicated project status to all stakeholders on a regular basis throughout Confidential life cycle of Confidential project.

Service Sales Support Manager,

• Responsible for Confidential coordinated management of multiple projects directed toward strategic business objectives.
• Responsible for staff/account management, prioritization, and forecasting.
• Built credibility, established rapport, and maintained communication wif stakeholders at multiple levels.
• Defined and initiated projects, and assigned service sales agents to manage cost, schedule, and performance of projects.
• Recruited, coached, mentored, and lead personnel wifin a service sales team environment.
• Presented periodic dashboard reports on Confidential current program, future opportunities and client issues.
• Established project management office at client site.

Confidential, Milpitas, California,

Responsibilities:

• Led integrated projects as directed, primarily as in-charge for multiple sales accounts and territories.
• Analyzed service quotes across multiple product lines to ensure accuracy and reliability.
• Ensured sales processes were documented thoroughly and reviewed by senior management.
• Exercised excellent project management skills by being able to plan, organize, and execute complex projects on schedule while juggling several other equally complex projects at Confidential same time.
• Recognized for noledge and understanding of operations, policies, and cross-functional teams across multiple lines of business.
• Developed and applied effective project leadership skills regarding engagement notification, task assignment and monitoring, interim performance appraisal evaluation and coaching, and project pacing and control.
• Led by example by participating in numerous volunteer activities i.e. recruiting, training .

Service Sales Support Agent,

• Worked effectively to establish and understand objectives.
• Built consensus on common goals wif service sales representatives to maximize productivity wifin assigned territory.
• Partnered wif service sales representatives in Confidential entire sales cycle, in both new and renewal business opportunities.
• Worked wif Finance department to track projects related to Sarbanes-Oxley Act (Sweep Accounts).
• Identified sales field needs and requirements by demonstrating outstanding account management, follow-through, and problem solving abilities.
• Coordinated project completion wif cross-functional teams, such as IT, Customer Service, and Finance.

TECHNICAL SKILLS

• Microsoft (Access, Excel, PowerPoint, Word),
• MS Project,
• Visio, SharePoint,
• Oracle, WebEx,
• Salesforce.com,
• Right Now Technologies (RNT),
• NetSuite, OpenAir, Cisco Service Contract Center,
• Business Objects, Business Intelligence,
• CIBER, HTML, XHTML and other internal renewal Management Tools.
• Excellent Oral and Written Communications,
• Interpersonal, Project Planning, Judgment,
• Leadership, Decision-making, Analysis,
• Problem Solving skills.