SiteMinder ASG Resume

SUMMARY

Working in direct contact with client personnel to analyze, evaluate and enhance web - based application systems upon consulting design and architectural requirements and focused on implementing and delivering high quality Identity and Access Management Solutions
Worked as an admin of CA SiteMinder 6.0 & R12.
Practice & adhere to the ITIL v3 process framework.
Logical, methodical problem solving & troubleshooting skills during Incident management concerning SiteMinder policy server R12, web agents (5x & 6x), custom agents like SiteMinder agent for Identity Asserter and Siebel .
Maintaining a custom made SRPS (Secure Reverse Proxy Server) for Web SSO using SAML Federation
Works on issues faced in Weblogic Identity Assertor, Siebel session linker, etc.
Raise case / tickets with product vendor & regular follow up to involve a 3rd line support .

PROFESSIONAL EXPERIENCE

Confidential

SiteMinder ASG

Responsibilities:

CA SiteMinder R12.0, WebLogic 9.2, Apache 2.2.14, Solaris 9, Windows 2003/2008 server.
Provided centralized security management for British Telecom which requires authenticating users and controlling access to web applications and portals.
Create, manage and administer Agents, Authentication Schemes, user directories, Agent configuration objects, Host Configuration objects, logs and cache management.
Perform policy domain migrations, affiliate domain migrations from Test env to live env.
Assisted integrators, colleagues and new joiners in their queries & concerns.
Managed Change management and incident management efficiently
Handled critical incidents efficiently during major ESX cluster issue.
Deployed new certificates on the policy servers as per the requirements.
Handled several critical releases efficiently.
Co-ordinated with various teams and users to manage activities related to change management.
Installed splunk agents on production servers, so as proactive monitoring on the access logs can be performed.
Performed proactive monitoring for all the servers, and scheduled periodic activities on the servers, so as the server performs well with its full availability.
Regular housekeeping and log management

Confidential

SiteMinder Pre-live support

Responsibilities:

Worked on policy servers with a built of SiteMinder R12.0 CR03 SP2
Installed new patches related to ODBC drivers
Installed new build of 328 as provided by product vendor CA
Handled service requests and incidents reported to Pre-live support queue single handedly
Co-ordinated with Live support ASG and integrators to perform several server level activities
Resolved issues reported in pre-production
With regular communications with product vendor CA, to understand more about new build/patches etc.
Assisted colleagues and new joiners in resolving issues on their integration
Handled critical incidents efficiently during major ESX cluster issue observed in BT.
Deployed new certificates on servers.
Managed to install R12.5 policy server in the lab setup and assisted colleagues in their queries.

Confidential

SiteMinder Integrator

Responsibilities:

Integrating various web based applications with different requirements of authentication and authorization for achieving SSO.
Troubleshooting issues related to authentication and authorization.
Arrange and facilitate client/users calls for presenting application specific SiteMinder issues and solutions.
Liaise with the application & testing teams, establishes good working relationships to ensure successful delivery of SiteMinder integrations
Prioritize key integrations based on release timelines. Plan and organize own work effectively. Undertake integrations in a systematic manner. Follow SiteMinder processes and guidelines. Record changes in DDD and Project Plan.
Ensure documentation of business and functional issues such as security roles and accesses required to contribute to the design of an Identity and access management solution.
Monitors progress of SiteMinder solution / component stories on STORM and reports discrepancies / bottlenecks to client and stakeholders.
Maintain the SiteMinder integration processes
Knowledge Transfer about the work to the new joiners