SUMMARY:

Excellent organizational, interpersonal and communication skills with the flexibility to adjust to changing work priorities.

TECHNICAL SKILLS:

Operating Systems: Linux, UNIX, Red Hat, Windows R2 Server, Windows NT 4.0 Server and Workstation, DOS, Windows 2000/XP Professional, ME, XP, Vista, 7, Windows 8, Mac OS

Software: Putty, WinSCP, TortoiseSVN, VPN Client, Microsoft Office, Suite, Outlook, MYSQL/ SQL, Tomcat 5.5 - 7.0, LAMP and WAMP Stacks, Wily/Wily Interscope, Zabbix APM, Trackit, HTML, XML, JavaServer Pages, Savvion, Lombardi, Visio, OPUS, PMOnline, Windows Server, BEA WebLogic, MS SQL2008 clustered /stand-alone, IIS 4.0/6.0, VMware, Terminal Services, Windows Clustering, MS Exchange 5.5/2000 Server, Citrix Metaframe v1.8, Ghost Enterprise, Norton AntiVirus 2008, McAfee VirusScan v8.5, Faxmaker, PC Anywhere 9.0, Netscape 4.0, McAfee AntiVirus

Networking: TCP/IP, DHCP, WINS, DNS, DFS, NetBIOS, NetBEUI, FTP, HTTP, IPX/SPX, RAS, RRAS, PPP, PPPoE, PPTP, Ethernet, Fast Ethernet, ISDN, DSL, RIP, RIPv2, IGRP, EIGRP, OPSF, MPLS, VPN, MS Active Directory, LDAP, IPSec

Hardware: Servers/workstations, Dell/HP/ Compaq/Mac laptops and desktops, Intel based servers, Printers, Hubs, Switches, Cluster Servers, Raid / Mirror, T1 / DSL, ISDN, Frame relay

WORK EXPERIENCE:

Confidential, Trenton, NJ

Web Administrator - IT Change Management

Responsibilities:

• Successful migration of over 100 production applications from Weblogic to Apache Tomcat (RHEL 6)
• Controlled change management processes and documented procedures
• Proactively monitored production environment for application and network performance
• Tracked defects and change requests and reported status
• Participated in Go/No Go calls for iteration release reviews and approvals
• Served as a highly available point of escalation on a 7x24 basis for all production environments
• Configure RHEL 6 changes as needed
• Monitor site performance (Zabbix, AlertSite, Disk use etc) and performance tune as necessary
• Maintain all documentation and store in SVN, manage logins and archive old project data etc
• Participated in a variety of meetings and status calls for projects, troubleshooting & testing
• Work close with vendors to stay informed of new network and application monitoring products available
• Complies with all safety policies and reports any safety issues immediately
• All other duties/responsibilities as deemed appropriate by management
• Displays strong prioritization and organizational skills each and every day
• Ensures a strong commitment to quality and adheres to all ISO 9001 related standards

Confidential, Mount Laurel, NJ

System Engineer

Responsibilities:

• Serve as a highly available point of escalation on a 7x24 basis
• Managed small group of 2 - 3 IT consultants daily work loads
• Worked with Network and Development teams to implement evolving end user needs
• Created testing environments to install new software and test new network connections
• Proactively monitor network and applications availability and quality
• Configure LAMP and WAMP Stacks and configuration changes as needed
• Assist with efforts to build new application infrastructure
• Run PERL Scripts and assist with efforts to modify automation of deployments
• Administer CM process for application iterations
• Create and archive release documentation and activities
• Participate in Go/No Go calls for iteration release approvals
• Analysis of service impacting problems or risk factors in design, configuration, data flow, data state within a highly complex multi product provisioning system.
• Participate in deployment activities in the prod and non-prod Windows and Linux environments
• Work closely with vendors and dev resources to track open bug cases and implement change requests into production
• Participate in a variety of meetings and status calls for projects, troubleshooting & testing
• Track defects and change requests
• Coordinate efforts across teams while tracking and reporting progress
• Provide after hours support for code deployments, changes and general support participating in an on-call rotation
• Maintained application build folder structure, file archiving and back up restore processes
• Create and/or manage custom scripts to perform basic system functions such as log rotation
• Proactively evaluate monitoring elements and thresholds working with others as needed to implement modifications
• Document root cause and impact of Sev 1,2,3 production issues
• Understand Unix/Linux, SOA, Wily application monitoring methodologies, and testing

Confidential, Brick NJ/Newark, NJ

VOIP - Service Operations

Responsibilities:

• Monitored and reported on call completion, call quality and availability to ensure compliance of contract SLAs
• Tracked local IT machines and logged status manually
• Tracked lab equipment used for network testing
• Ordered new IT lab equipment as needed via vendors
• Monitored and audited VOIP phone systems and assisted with equipment repair or replacements
• Created new testing environment hardware set up, running cables, soft switch configurations
• Created purchase reports for new hardware VOIP, cabling, MTAs, Monitors, Network/Video cards etc
• Audited databases to make sure that provisioning procedures were followed and were working properly
• Worked with the customer to establish processes and to eliminate process related bottlenecks
• Tracked defects and change requests via Bugzilla
• Provided provisioning and troubleshooting to the MSO management and support staff
• Analyzed and reported on 911 call failures and escalated to the customer or to our technical team to resolve system issues
• Determined the impact of system outages on our Availability SLA and documented the results in reports to the customer and to my management team
• Resolved day - to-day issues affecting the provisioning process (LNP, NPAC, DL, 911, LIDB)
• Used Neustar and TNs portals to troubleshoot and resolve LNP (SOA, NPAC) issues
• Used Intrado E911net to troubleshoot ALI records issues
• Provided Tier III support for calling, billing and voice mail issues. I used internal tools to troubleshoot MGCP signaling and Wireshark to inspect SS7 signaling
• Coordinated scheduled and emergency maintenances between our customer s NOC and the Confidential NOC
• Managed our TN inventory
• Maintained audio quality test dialer configurations and monitored results
• Used in-house tools and Excel to create bulk uploads of Directory Listings
• Trained new Customer Support Specialists and Service managers
• Resolve process related bottlenecks in provisioning processes for business and residential

Confidential, Warren NJ/New York, New York

Senior Management Analyst/Consultant

Responsibilities:

• Key member of internal Program - Solutions Research and Development team
• Provide and support for Business Process Management (BPM) Tools
• Create reusable processes using Lombardi TeamWorks 5.5 and Savvion Process Modeler
• Modify back end processes with java code
• Create and publish recorded demos
• Applications admin / User support and
• Beta testing / release management and communications
• User/Engagement metrics development
• Designated vendor support contact

Management Analyst

Confidential, Warren NJ/New York, New York

Responsibilities:

• Implemented nationwide rollout of POS system for one of the largest US wireless telecommunications companies
• Implemented systems at client locations
• Trained managers and staff on POS/inventory system
• Installation (HW/SW), configuration, issues tracking and manual testing
• Quickly resolved technical/user issues
• Extensive travel to client locations
• Managed budget and time constraints with regard to client expectations
• Daily interaction with clients, deployment team, PM
• Planned connectivity events for deployment teams by region

Technical Analyst

Confidential, Warren NJ/New York, New York

Responsibilities:

• Developed internal employee dashboards
• Assisted with internal audits
• Assured employee compliance with company policy and procedures
• Developed procedures for the installations of Windows OS and departmental software
• Assign workload responsibility to team members while communicating PMO team objectives
• Team lead for several desktop network conversion projects
• Tactical Configuration of workstations with Windows, corporate applications
• Responsibility for quality assurance and testing
• Planned New York/New Jersey connectivity events