SUMMARY:

• Creative, developmental, and technical writing; editing; proofreading
• Internal and external print and electronic communications
• Graphic design for print and online publications
• Project management, budgeting, time management
• Analyzing and summarizing data, tracking and reporting
• Organization, administrative process development, and problem solving
• Customer service

TECHNICAL SKILLS:

Computer software: MS Office (Word, Excel, PowerPoint, Outlook, Publisher); Adobe Creative Suite (InDesign, Illustrator, Photoshop, Fireworks, Dreamweaver)

RELEVANT EXPERIENCE:

Confidential, Perry, MI

Freelance writer, copy editor, and print and website designer

Responsibilities:

• Provide professional communications development and marketing support for small businesses: brochures, business cards, newsletters, websites.

Confidential

Customer Service Agent

Responsibilities:

• Used several Confidential systems to respond to telephone inquiries from subscribers and members; resolved medical, dental, optical claim issues; supported standards for helpful, courteous service.

Confidential, Okemos, MI

Communications Specialist

Responsibilities:

• Researched, wrote, and edited mass communications for external audiences
• produced informational, technical, and marketing collateral documents
• rganized and led communications for corporate initiatives
• developed and analyzed customer satisfaction surveys.

Corporate Information Coordinator

Confidential

Responsibilities:

• Edited and proofread documents
• designed layout and artwork for print projects
• assisted with research and writing projects
• coordinated printing and distribution.

Customer Service Advisor

Confidential

Responsibilities:

• Responded to telephone inquiries from customers and dental offices; focused on providing courteous, efficient service.