Web Content Support Analyst Resume
2.00/5 (Submit Your Rating)
Charlottesville, VA
SUMMARY:
- Have worked over 15 years as an IT support specialist in the legal, telecommunication and pharmaceutical industries.
- Support hundreds of end users in extremely fast paced environments.
- Maintain day - to-day operations of d Confidential networks and voice communications systems in large environment.
- Experienced in the installation, maintenance and troubleshooting of multiple Windows and MAC operating systems.
- Extensive knowledge of Microsoft Office Suite (all versions).
- Experienced in the configuration of wireless handheld devices; Blackberry, Iphone/IPad.
- Experience with Nortel Option 11C and OTM communications manager software.
- Experienced in audio\visual production using Polycom, IPower and AMX devices.
- Extensive experience with HP and Xerox MFDs.
- Experienced in numerous other business software applications including: Lotus Notes, MS Outlook, Remedy, HP Service Desk, Active Directory, Interwoven, Docs Open, Soft Solutions, Paradox, Carpe Diem, VPN clients, Citrix, Rapid Assist, RAT.
- Diagnose issues with client web content; correct and load accordingly.
WORK HISTORY:
Confidential, Charlottesville, VA
Web Content Support Analyst
Responsibilities:
- Analyze xml coding to pinpoint web content errors.
- Use proprietary software to load customer web content.
- Use testing, development and staging environments to analyze customer content.
- Track and log customer issues with JIRA and Salesforce.
- Performed web content Q&A checks for client sites.
Confidential, Charlottesville, VA
Technical Support Specialist
Responsibilities:
- Provide assistance to end users in house and remotely.
- Image and configure laptops for incoming groups of new employees and distribute accordingly.
- Deploy software updates and hardware upgrades.
- Repair faulty computer equipment.
- Maintain inventory. Oversee disposal of old and acquisitions of new equipment.
Confidential, Charlottesville, VA
Technical Support Specialist
Responsibilities:
- Imaged and installed PCs.
- Maintain inventory and repair faulty equipment..
- Provide end user support to 150 employees.
Confidential, Washington DC / San Diego, CA
Technical Support Specialist
Responsibilities:
- Participated in numerous tenant improvement projects planning wiring, configuration and office space layout.
- Acted as IT lead and liaison between general contractor and vendors for all IT related aspects of build out projects.
- Participated in numerous hardware upgrade projects desktops and servers and MFD\IDF expansions.
- Organized schedule of hardware replacement with managers and heads of departments.
- Provided technical assistance for 500+ users.
- Supported audio\visual needs including videoconferencing.
- PC Imaging.
- Maintained security access system and configured for individual users/groups.
- Assisted in maintaining Nortel PBX switch.
- Provided technical assistance for off-site trial locations and seminars.
- Assisted in implementation of wireless network additions.
- Oversaw periodic\continuing software upgrades.
Privacy Policy
Resume Categories
- .NET Developers/Architects Resumes
- Java Developers/Architects Resumes
- Informatica Developers/Architects Resumes
- Business Analyst (BA) Resumes
- Quality Assurance (QA) Resumes
- Network and Systems Administrators Resumes
- Help Desk and Support specialists Resumes
- Oracle Developers Resumes
- SAP Resumes
- Web Developer Resumes
- Datawarehousing, ETL, Informatica Resumes
- Business Intelligence, Business Object Resumes
- MainFrame Resumes
- Network Admin Resumes
- Oracle Resumes
- ORACLE DBA Resumes
- Other Resumes
- Peoplesoft Resumes
- Project Manager Resumes
- Quality Assurance Resumes
- Recruiter Resumes
- SAS Resumes
- Sharepoint Resumes
- SQL Developers Resumes
- Technical Writers Resumes
- WebSphere Resumes
- Hot Resumes
