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Web Content Support Analyst Resume

Charlottesville, VA

SUMMARY:

  • Have worked over 15 years as an IT support specialist in the legal, telecommunication and pharmaceutical industries.
  • Support hundreds of end users in extremely fast paced environments.
  • Maintain day - to-day operations of d Confidential networks and voice communications systems in large environment.
  • Experienced in the installation, maintenance and troubleshooting of multiple Windows and MAC operating systems.
  • Extensive knowledge of Microsoft Office Suite (all versions).
  • Experienced in the configuration of wireless handheld devices; Blackberry, Iphone/IPad.
  • Experience with Nortel Option 11C and OTM communications manager software.
  • Experienced in audio\visual production using Polycom, IPower and AMX devices.
  • Extensive experience with HP and Xerox MFDs.
  • Experienced in numerous other business software applications including: Lotus Notes, MS Outlook, Remedy, HP Service Desk, Active Directory, Interwoven, Docs Open, Soft Solutions, Paradox, Carpe Diem, VPN clients, Citrix, Rapid Assist, RAT.
  • Diagnose issues with client web content; correct and load accordingly.

WORK HISTORY:

Confidential, Charlottesville, VA

Web Content Support Analyst

Responsibilities:

  • Analyze xml coding to pinpoint web content errors.
  • Use proprietary software to load customer web content.
  • Use testing, development and staging environments to analyze customer content.
  • Track and log customer issues with JIRA and Salesforce.
  • Performed web content Q&A checks for client sites.

Confidential, Charlottesville, VA

Technical Support Specialist

Responsibilities:

  • Provide assistance to end users in house and remotely.
  • Image and configure laptops for incoming groups of new employees and distribute accordingly.
  • Deploy software updates and hardware upgrades.
  • Repair faulty computer equipment.
  • Maintain inventory. Oversee disposal of old and acquisitions of new equipment.

Confidential, Charlottesville, VA

Technical Support Specialist

Responsibilities:

  • Imaged and installed PCs.
  • Maintain inventory and repair faulty equipment..
  • Provide end user support to 150 employees.

Confidential, Washington DC / San Diego, CA

Technical Support Specialist

Responsibilities:

  • Participated in numerous tenant improvement projects planning wiring, configuration and office space layout.
  • Acted as IT lead and liaison between general contractor and vendors for all IT related aspects of build out projects.
  • Participated in numerous hardware upgrade projects desktops and servers and MFD\IDF expansions.
  • Organized schedule of hardware replacement with managers and heads of departments.
  • Provided technical assistance for 500+ users.
  • Supported audio\visual needs including videoconferencing.
  • PC Imaging.
  • Maintained security access system and configured for individual users/groups.
  • Assisted in maintaining Nortel PBX switch.
  • Provided technical assistance for off-site trial locations and seminars.
  • Assisted in implementation of wireless network additions.
  • Oversaw periodic\continuing software upgrades.

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