We provide IT Staff Augmentation Services!

Web Content Manager Resume

Washington, DC

SUMMARY:

  • HTML, CSS, Javascript experience
  • Content Management System experience
  • Information Architecture experience
  • Experienced content manager, photo editor, blogger and social media specialist for personal beauty blog
  • Section 508 accessibility experience
  • Section 508 content remediation experience
  • Contractor experience
  • Experience as a CMS training facilitator
  • Working experience with government agencies
  • Working experience with Healthcare institutions
  • Working experience with Financial institutions

EXPERTISE IN:

  • Extensive customer service
  • Microsoft 2010
  • SharePoint 2010
  • Accenture Digital Diagnostics Engine (ADDE)
  • JIRA
  • Citrix
  • Terremark
  • Google Analytics
  • Wordpress
  • JAWS
  • Axure
  • Spanish language (read, speak, write)
  • Experience working onsite/offsite

WORK HISTORY:

Confidential, Washington, DC

Web Content Manager

Responsibilities:

  • Reorganize, repurpose, migrate and manage content on the website.
  • Provide backup for infrastructure support for critical issues.
  • Developed extensive site map of current and proposed reorganized website.
  • Meetings with Program Managers and Directors about website content and reorganization.
  • Content migration.
  • Creating wireframes for new and repurposed content.
  • Creating content mock - ups.

Confidential, Laurel, MD

Web Content Analyst

Responsibilities:

  • Conducted comprehensive content audits across each migrated site.
  • Worked closely with content owners and approvers to ensure new and revised content for the site.
  • Evaluated existing content, redeveloped content, reviewed publication methods and workflow.
  • Proposed solutions to problems, considered timeliness, effectiveness, and practicality when addressing client needs.
  • Completed web maintenance support for web content update requests, help desk ticket routing and coordination as necessary for triaging incidents to client staff.
  • Facilitated monthly Percussion Content Management System training and technical support as needed.
  • Actively monitored and responded to tickets and problems promptly by troubleshooting, diagnosing, and taking corrective action.
  • Assisted in writing and reviewing documentation and manuals regarding Confidential and stand operating procedures and provided feedback to improve processes.
  • Assisted with manual checks for 508 compliance to manage issues via propriety tool.
  • Senior Editor approval level.

Confidential, Rockville, MD

Web Content Developer

Responsibilities:

  • Migrated content into the Content Management System.
  • Conducted comprehensive content audits across each migrated site.
  • Worked closely with government client to create, edit and maintain content.
  • Frequent updates to Recall and Safety Alerts.
  • Experience working on-call.
  • Temporary contracting position.

Hire Now