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Web Systems Administrator Resume

SUMMARY:

  • 8+ years of PC Repair knowledge, extremely proficient in Hardware and Software Troubleshooting.
  • Experience with Service Now, HPSD, and other ticket management tools.
  • Versed in PHP, CSS, HTML, XHTML, UNIX, MYSQL, Oracle, and various automation tools.
  • Experienced in Networking: routers, switches, etc.
  • Experienced with all Windows operating systems & Office suites.
  • Knowledge with Linux (UNIX) and Mac environments.
  • Soldering and Circuit Board Repair
  • Up - to-date with most the latest technologies and popular software
  • Good understanding of corporate environment; benefited from interactions with people in high profile positions through various job experiences; capable of communicating in intellectually and culturally diverse environments.

WORK EXPERIENCE:

Confidential

Web Systems Administrator

Responsibilities:

  • Point of contact for business, and providing weekly metrics.
  • Managing and training of other team members, as well as organizing time off.
  • Supporting Jboss, Apache, and Apache Tomcat for both ECM environments.

Confidential

Documentum (ECM) Administrator

Responsibilities:

  • SME providing troubleshooting for all complex issues with Documentum.
  • Documentum CS 5.3/6.5/6.7/7.0/7.1 , Xplorer Search 1.2/1.3/1.4, Webtop 6.5/6.7, Bocs, Fast Search, DQL/API, Oracle SQL, Documentum Administrator, DTS, DFC and Brava.
  • Assist in designing of new infrastructure and system architecture for new Documentum installations.
  • Supporting a very large documentum system with millions of files, folders, ACLs, and 10,000+ users Internal and external.
  • HA/Dual content Server setup
  • Disaster recovery
  • Perform various database related task. From building/running queries as well as troubleshooting.
  • Code Deployments and troubleshooting
  • Providing solutions to increase Documentum Performance. This involves database tuning, Server modifications, and much more.
  • Major upgrade from Documentum 5.3 to 6.5 and 6.5 to 7.0/7.1.
  • Migration experience of large amounts (10+Tbs) of data using buldoers & custom tools into Documentum.
  • Supporting/understanding of Export Control, regulated, and confidential data.
  • Project management: Providing assistance to high level new infrastructure builds & software upgrade project plans.
  • Day - to-day Level 2 support activities including provisioning, issue resolution, and end user support with escalation to the vendor as necessary.
  • Supporting of multiple UNIX, Linux, and Windows servers. This includes restarts, deployments/patching, upgrades, installations, VI editing, high level shell scripting (monitoring and restart scripts), Cron jobs and etc.
  • High level testing of functionality from the UI side as well as backend.
  • Provide knowledge base articles for common issues, and easy to follow how-to guides via open wiki.
  • 9.0/9.5, Content server 10, Oracle SQL, and Meeting zones.
  • Support of Export Control, regulated, and confidential data.
  • HA setup with multiple UNIX servers.
  • Provided path to upgrade (Content server 10) or migration for Livelink installation to business.
  • Day-to-day Level 2 support activities including provisioning, issue resolution, and end user support with escalation to the vendor as necessary.
  • Provide knowledge base articles for common issues, and easy to follow how-to guides via open wiki.
  • Supporting of multiple UNIX, Linux, and Windows servers. This includes restarts, deployments/patching, upgrades, installations, VI editing, high level shell scripting (Monitoring and restart scripts), Cron jobs and etc.
  • Supporting Oracle 9/10 Databases. Providing complex queries to business.
  • High level testing of functionality from the UI side as well as backend.
  • Properly identifying issues and organizing communication with tier 2 support teams for Jboss/apache, Oracle, and etc for issues out of scope of our level of support

Confidential, Greenville, SC

Performance Center Administrator

Responsibilities:

  • Day - to-day Level 2 support activities including provisioning and issue resolution with escalation to the vendor as necessary.
  • Maintenance of application infrastructure through SiteScope monitoring for log / data storage management and operating system and application patching.
  • Establishing processes, policies, and procedures.
  • Interacting with end users, management, other Confidential businesses, and the vendor for short-to-long-term planning.
  • Training with Documentum/Livelink SME for Administration role.

SYSTEMS ANALYST

Confidential, Greenville, SC

Responsibilities:

  • Primary focus on providing Installation Packages globally
  • Schedule End-user Equipment Upgrade while coordinating multiple Team Resources for Product Delivery (Asset Management, Deskside Support, User Leadership)
  • Create and manage Delivery Process (High-Level & Technical)
  • Coordinate and facilitate Hardware Audit process
  • Pre-delivery Testing
  • Host weekly staff meeting for program managers
  • Coordinate Global Software Distribution Delivery System

DESKSIDE SUPPORT

Confidential, Greenville, SC

Responsibilities:

  • Installation of Laptops (engineering / business), Workstations, Monitors.
  • Windows XP, Microsoft Office, Engineering Software, and other Software Troubleshooting
  • Hardware Failure Replacement and Troubleshooting
  • Active Directory changes
  • Shipping and Receiving

WEB DESIGN

Confidential

Responsibilities:

  • Web Development: PHP, MySQL, HTML, CSS (tableless designs), Web 2.0 Standards, etc.
  • Managing web hosting server using cpanel/WHM, pesk, ssh, linux, unix, ect.
  • SEO, Analytics, and marketing experience.
  • Graphic design: Adobe Fireworks 7-CS4, Photoshop CS.
  • Well-versed in E-commerce, CMS, and various PHP software.

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