SUMMARY:

• 8+ years of PC Repair knowledge, extremely proficient in Hardware and Software Troubleshooting.
• Experience with Service Now, HPSD, and other ticket management tools.
• Versed in PHP, CSS, HTML, XHTML, UNIX, MYSQL, Oracle, and various automation tools.
• Experienced in Networking: routers, switches, etc.
• Experienced with all Windows operating systems & Office suites.
• Knowledge with Linux (UNIX) and Mac environments.
• Soldering and Circuit Board Repair
• Up - to-date with most the latest technologies and popular software
• Good understanding of corporate environment; benefited from interactions with people in high profile positions through various job experiences; capable of communicating in intellectually and culturally diverse environments.

WORK EXPERIENCE:

Confidential

Web Systems Administrator

Responsibilities:

• Point of contact for business, and providing weekly metrics.
• Managing and training of other team members, as well as organizing time off.
• Supporting Jboss, Apache, and Apache Tomcat for both ECM environments.

Confidential

Documentum (ECM) Administrator

Responsibilities:

• SME providing troubleshooting for all complex issues with Documentum.
• Documentum CS 5.3/6.5/6.7/7.0/7.1 , Xplorer Search 1.2/1.3/1.4, Webtop 6.5/6.7, Bocs, Fast Search, DQL/API, Oracle SQL, Documentum Administrator, DTS, DFC and Brava.
• Assist in designing of new infrastructure and system architecture for new Documentum installations.
• Supporting a very large documentum system with millions of files, folders, ACLs, and 10,000+ users Internal and external.
• HA/Dual content Server setup
• Disaster recovery
• Perform various database related task. From building/running queries as well as troubleshooting.
• Code Deployments and troubleshooting
• Providing solutions to increase Documentum Performance. This involves database tuning, Server modifications, and much more.
• Major upgrade from Documentum 5.3 to 6.5 and 6.5 to 7.0/7.1.
• Migration experience of large amounts (10+Tbs) of data using buldoers & custom tools into Documentum.
• Supporting/understanding of Export Control, regulated, and confidential data.
• Project management: Providing assistance to high level new infrastructure builds & software upgrade project plans.
• Day - to-day Level 2 support activities including provisioning, issue resolution, and end user support with escalation to the vendor as necessary.
• Supporting of multiple UNIX, Linux, and Windows servers. This includes restarts, deployments/patching, upgrades, installations, VI editing, high level shell scripting (monitoring and restart scripts), Cron jobs and etc.
• High level testing of functionality from the UI side as well as backend.
• Provide knowledge base articles for common issues, and easy to follow how-to guides via open wiki.
• 9.0/9.5, Content server 10, Oracle SQL, and Meeting zones.
• Support of Export Control, regulated, and confidential data.
• HA setup with multiple UNIX servers.
• Provided path to upgrade (Content server 10) or migration for Livelink installation to business.
• Day-to-day Level 2 support activities including provisioning, issue resolution, and end user support with escalation to the vendor as necessary.
• Provide knowledge base articles for common issues, and easy to follow how-to guides via open wiki.
• Supporting of multiple UNIX, Linux, and Windows servers. This includes restarts, deployments/patching, upgrades, installations, VI editing, high level shell scripting (Monitoring and restart scripts), Cron jobs and etc.
• Supporting Oracle 9/10 Databases. Providing complex queries to business.
• High level testing of functionality from the UI side as well as backend.
• Properly identifying issues and organizing communication with tier 2 support teams for Jboss/apache, Oracle, and etc for issues out of scope of our level of support

Confidential, Greenville, SC

Performance Center Administrator

Responsibilities:

• Day - to-day Level 2 support activities including provisioning and issue resolution with escalation to the vendor as necessary.
• Maintenance of application infrastructure through SiteScope monitoring for log / data storage management and operating system and application patching.
• Establishing processes, policies, and procedures.
• Interacting with end users, management, other Confidential businesses, and the vendor for short-to-long-term planning.
• Training with Documentum/Livelink SME for Administration role.

SYSTEMS ANALYST

Confidential, Greenville, SC

Responsibilities:

• Primary focus on providing Installation Packages globally
• Schedule End-user Equipment Upgrade while coordinating multiple Team Resources for Product Delivery (Asset Management, Deskside Support, User Leadership)
• Create and manage Delivery Process (High-Level & Technical)
• Coordinate and facilitate Hardware Audit process
• Pre-delivery Testing
• Host weekly staff meeting for program managers
• Coordinate Global Software Distribution Delivery System

DESKSIDE SUPPORT

Confidential, Greenville, SC

Responsibilities:

• Installation of Laptops (engineering / business), Workstations, Monitors.
• Windows XP, Microsoft Office, Engineering Software, and other Software Troubleshooting
• Hardware Failure Replacement and Troubleshooting
• Active Directory changes
• Shipping and Receiving

WEB DESIGN

Confidential

Responsibilities:

• Web Development: PHP, MySQL, HTML, CSS (tableless designs), Web 2.0 Standards, etc.
• Managing web hosting server using cpanel/WHM, pesk, ssh, linux, unix, ect.
• SEO, Analytics, and marketing experience.
• Graphic design: Adobe Fireworks 7-CS4, Photoshop CS.
• Well-versed in E-commerce, CMS, and various PHP software.