SUMMARY:

• Help Desk Team Focal - A year of assisting other Co-workers with ticket making or trouble shooting.
• Revised and reviewed tickets created by co-workers for errors or additional information.
• Revise Ticket queue for SLA or on hold tickets. Create and calling out severity tickets.
• Hardware Move - Disassembling electrical equipment and moving all equipment to another location.
• Reconnecting and testing system.
• Software Install/remove - installs programs with serial key provided, remove any programs that are no longer needed or unnecessary.
• Citrix - Install Citrix application and enable use of Citrix for VPN access and company applications.

TECHNICAL SUMMARY:

Operating Systems: Windows 8/7/XP/98

Tools: and Technology: Adobe CS6, MS Office, Crystal Reports

Database: MS SQL, Service-Now, Oracle, Maximo, Remedy, Heat

WORK EXPERIENCE:

Confidential

Responsibilities:

• Team Focal, Telephone Operator, Data Entry, Computer trouble shooting, Networking, Virtual Remote Desktop, Data transfer, Ticket escalations
• Ticketing systems - Oracle, Heat, Remedy, Service Now, Maximo
• Hardware/software installation/ troubleshooting
• Wi-Fi WAN/LAN Wireless installation/ troubleshooting
• TCP IP Configuration/ Domain networking/ Domain access
• Citrix / Virtual Private Network / Token

Confidential

Responsibilities:

• Inspection, Imaging and Quality Control
• Print, Scale, Trace and Space

Confidential

Team member

Responsibilities:

• Cashier, Food prep. and Customer Service

Confidential

Team member

Responsibilities:

• Cashier, Food prep. and Customer Service

Project Manager/ Web Developer

Confidential

Responsibilities:

• Designed, developed, tested and administered the website

Environment: Windows XP, Adobe Flash, Adobe Dreamweaver, Adobe Photoshop