SUMMARY:

More than 25 years’ experience in providing corporate and academic clients with printed and online documentation that is clear, well designed, and persuasive.

TECHNICAL SKILLS:

Tools: Windows, Macintosh OS, Microsoft Word, Excel, PowerPoint, Visio, Dreamweaver, HTML, FrameMaker, Photoshop, Illustrator, Snagit, Acrobat, SharePoint, RoboHelp.

EXPERIENCE:

Writer/editor/instructional designer

Confidential, Durham, NC

Responsibilities:

• Developed a variety of nonfiction and fiction titles for digital and print publication.

Confidential, Newport News, VA

Responsibilities:

• Developed the user manual for Confidential ’s premier DNA analysis instrument.

Confidential, Raleigh, NC

Responsibilities:

• Updated documentation to support the company’s preparation.

Confidential, Charlotte, NC

Responsibilities:

• Worked with a team of writers to update policies and procedures for the Home Loans and Legacy Asset Management division.

Confidential, Minneapolis, MN

Responsibilities:

• Worked with a team of writers to revise and update more than 350 procedures related to mortgage foreclosure and loss control.
• Revised and expanded documentation related to the Secure and Fair Enforcement a Registration and Renewal Guide for mortgage loan originators, and a Resource Guide for managers.
• Edited the user guide for the Vendor Management System of Record, a program used to manage all aspects of vendor relations.
• Updated training materials for students and facilitators.

Confidential, Research Triangle Park, NC

Responsibilities:

• Created standard operating procedures, work instructions, training materials, web pages, and information sheets.
• Edited and updated a wide variety of existing documentation to ensure clarity and accuracy.

Confidential, Raleigh, NC

Responsibilities:

• Created documentation supporting the company s line of archival medical image storage devices, including specifications, user manuals, marketing materials, web content, and statements of work.
• Redesigned documentation to be more readable and visually appealing.

Confidential, Research Triangle Park, NC

Responsibilities:

• Wrote and edited policies and procedures relating to labeling of surgical products.
• Created training materials for creating labels using the BarTender application.
• Updated existing documentation and training materials related to labeling and to the company s conversion to SAP.

Confidential, Morrisville, NC

Responsibilities:

• Created storyboards for e - learning and printed instructional materials.
• Created instructor-led training materials for classroom courses.
• Performed quality assurance testing on e-learning modules.

Confidential, Durham, NC

Responsibilities:

• Reviewed protocols for research in behavioral sciences to ensure compliance with federal regulations and institution policies.
• Edited existing instructional materials to improve clarity.
• Developed web - based tutorials for use by student and faculty researchers.

Confidential, Research Triangle Park, NC

Responsibilities:

• Wrote and edited marketing content for Confidential web sites to promote software solutions for small and medium - sized businesses.
• Performed user acceptance testing on web pages to ensure functionality and ease of use.

Confidential, Morrisville, NC

Responsibilities:

• Wrote the user manual for Confidential Pro, a comprehensive suite of tools for managing all aspects of running online auctions on eBay.

Confidential, Durham, NC

Responsibilities:

• Edited the company s documentation supporting its data migration products.
• Wrote software user manuals for more than 50 information management programs for use in medical, academic, and business settings.
• Created marketing materials, reference guides, training materials, and newsletters.
• Designed a professional look for all company materials.

Confidential, Durham, NC

Responsibilities:

• Created Getting Started With DOS, an interactive self - study course for PC users.
• Created the user manual for WalkThrough, the first real-time 3D design application for desktop computers.
• Revised Roger C. Parker s Desktop Publishing with WordPerfect (second edition).
• Taught hands-on classes in DOS, Lotus 1-2-3, and other business applications.
• Edited a 1000-page proposal submitted to the Health Care Financing Administration.
• Worked with a team to produce a winning proposal to the Health Care Financing Administration.

Training Coordinator

Confidential, Aiken, SC

Responsibilities:

• Managed six instructors to meet the needs of more than 4000 computer users on site.
• Taught hundreds of employees in hands - on classes how to use computers (PC, Macintosh, and mainframe) and popular software.
• Created practical user manuals, self-study courses, computer-based training, videotapes, and other instructional materials.

Information Analyst

Confidential, Columbia, SC

Responsibilities:

• Maintained files for payroll, billing, and collections for the Confidential .

Research Associate and Instructor

Confidential, Columbia, SC

Responsibilities:

• Taught undergraduate courses in Introduction to Psychology, Principles of Learning, and Research Methods in Psychology.
• Managed the Research Methods Laboratory and supervised a dozen lab instructors for two years.
• Executed original research studies in human memory and perception, which included creating auditory and visual test materials, testing subjects, and running statistical analyses.

Textile Designer

Confidential, Lyman, SC

Responsibilities:

• Worked with digital pen and palette to create textile designs on state-of-the-art Sci-Tex computer-aided design system.

Graphic Designer

Confidential, Greenville, SC

Responsibilities:

• Designed and produced brochures, advertisements, illustrations, and company logos for local clients.