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Web Content Manager Resume

TECHNICAL SKILLS

  • HTML, CSS, Javascript experience
  • Content Management System experience
  • Information Architecture experience
  • Experienced content manager, photo editor, blogger and social media specialist for personal beauty blog
  • Section 508 accessibility experience
  • Section 508 content remediation experience
  • Contractor experience
  • Experience as a CMS training facilitator
  • Working experience with government agencies
  • Working experience with Healthcare institutions
  • Working experience with Financial institutions
  • Extensive customer service
  • Microsoft 2010
  • SharePoint 2010
  • Accenture Digital Diagnostics Engine (ADDE)
  • JIRA
  • Citrix
  • Terremark
  • Google Analytics
  • Wordpress
  • JAWS
  • Axure
  • Spanish language (read, speak, write)
  • Experience working onsite/offsite

PROFESSIONAL EXPERIENCE

Confidential

Web Content Manager

Responsibilities:

  • Support and guidance for the Pipeline and Hazardous Materials Safety Administration (PHMSA) website (www.phmsa.dot.gov/pipeline) using Vignette v.8 CMS. Reorganize, repurpose, migrate and manage content on the website.
  • Work alongside with the Head of Pipeline Safety Program, the Director and Deputy Director of Governmental, International and Public Affairs and Public Affairs Specialists to ensure content is accurate, up to date. Provide backup for infrastructure support for critical issues. Temporary contract.
  • Developed extensive site map of current and proposed reorganized website.
  • Meetings with Program Managers and Directors about website content and reorganization.
  • Content migration.
  • Creating wireframes for new and repurposed content.
  • Creating content mock - ups.
  • Public Trust clearance.

Confidential

Web Content Analyst

Responsibilities:

  • Migrated content into the CMS for www.hrsa.gov, www.nhsc.hrsa.gov, www.organdonor.gov, www.mchb.hrsa.gov, www.bhpr.hrsa.gov, www.hrsa.gov/healthit www.hrsa.gov/ruralhealth and www.hab.hrsa.gov .
  • Conducted comprehensive content audits across each migrated site.
  • Worked closely with content owners and approvers to ensure new and revised content for the site.
  • Evaluated existing content, redeveloped content, reviewed publication methods and workflow.
  • Proposed solutions to problems, considered timeliness, effectiveness, and practicality when addressing client needs.
  • Completed web maintenance support for web content update requests, help desk ticket routing and coordination as necessary for triaging incidents to client staff (www.cms.gov).
  • Facilitated monthly Percussion Content Management System training and technical support as needed.
  • Actively monitored and responded to tickets and problems promptly by troubleshooting, diagnosing, and taking corrective action.
  • Assisted in writing and reviewing documentation and manuals regarding FAQs and stand operating procedures and provided feedback to improve processes.
  • Assisted with manual checks for 508 compliance to manage issues via propriety tool.
  • Senior Editor approval level.
  • Public Trust clearance.

Confidential

Web Content Developer

Responsibilities:

  • Migrated content into the Content Management System.
  • Conducted comprehensive content audits across each migrated site.
  • Worked closely with government client to create, edit and maintain content.
  • Frequent updates to Recall and Safety Alerts.
  • Experience working on-call.
  • Temporary contracting position.
  • Public Trust clearance.

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