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Site Reliability Engineer Resume


  • Over 11+ years of experience as Senior QA Automation & Site Reliability Engineer applications in Healthcare domain.
  • Currently working as a Site Reliability Engineer for the Contact Center technologies (IVR & Pega).
  • Nearly 2 years of experience as Site Reliability Engineer implementing DevOps processed includes building automated CI/CD pipelines using Jenkins and Octopus, building Ansible playbooks for Dynatrace agents & Splunk Forwarders in Windows & Linux thru CLI.
  • Certified Splunk Core User with experience in installing Splunk forwarders on Linux/Windows nodes, initiate ingesting data into Splunk, create indexes, dashboards, report and alerts for the ingested data.
  • Experience in monitoring thru Dynatrace involving in installing Agents, setting up process groups, service groups, automated tagging rules and creating dashboards/alerts.
  • Hands - on experience with Server virtualization using VMWare vSphere.
  • Experience in SCM with Bitbucket and GitLab.
  • Project/Test managements like JIRA, Confluence, HP ALM and QTest.
  • Worked extensively in Agile (Scrum & SAFe) methodologies.
  • Strong Programming knowledge & experience with Java & Python. Basic knowledge on C# &.NET(Basics)
  • Scripting with PowerShell, BASH and YAML for automation, file/folder and object handling.
  • 4+ years of expertise in developing and implementing E2E Hybrid automation framework using Selenium WebDriver/TestNG/JUnit and Ranorex.
  • Strong expertise in Selenium integrations with BDD/TDD approach using Cucumber, setting up build management using MAVEN, Selenium Grid for Parallel execution and Jenkins for build execution.
  • 2+ years of experience in developing automated frameworks for IVR call flows using Empirix Hammer and Cyara & setting up integrated E2E solutions for CTI.
  • Implemented automated solutions for Web Service, SOAP and REST APIs using ReadyAPI and Postman.
  • Extensive experience in testing the SQL, Teradata and MongoDB databases.
  • Experience in performing the role of SDET by working closely with developers thru Pair programming method reviewing & fixing the code prior to release.



Site Reliability Engineer


  • Developed automated CI/CD Pipelines using Jenkins for Pega and using Octopus for ASP.NET applications.
  • Created Ansible playbooks using YAML for Dynatrace & Splunk Forwarder installation in Windows and Linux nodes.
  • Task automation using Ansible and PowerShell.
  • Created Dashboards, Alerts and Reports using Dynatrace and Splunk.
  • Spinning up and destroying nodes using VMWare vSphere.
  • Developed automated solutions for APIs using ReadyAPI and Postman.
  • Code reviews and solutions for Java & .Net based applications.
  • Server administration in Linux and Windows nodes.
  • File/Folder, Object handling and building automation scripts using PowerShell and Bash.

Senior Application Software Engineer



  • Managed & mentored the QA automation team of 15+ associates across the shores.
  • Developed Test Automation frameworks for IVR applications using Empirix Hammer and Cyara
  • Lead the QA & Development teams as Solutions Architect for CTI integrations with Ranorex and Empirix Hammer.
  • Demonstrated the benefits of QA automation to customer & saved ~$25k per release by reducing redundant testing process.
  • Developed End to End Test Automation framework for PEGA applications using Ranorex(C#).
  • Developed Test Automation framework for Business centric applications using Selenium WebDriver/Junit and BDD frameworks using Cucumber.
  • Experience in Developing/Fixing issues in application based on JAVA thru Pair Programming
  • REST/SOAP API validations using ReadyAPI for Integrated contact center systems.
  • Created & Maintained ETL framework using Python.
  • Server administration in Linux and Windows nodes.
  • File/Folder, Object handling and building automation scripts using PowerShell and Bash.

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