- Accomplished IT professional with over twenty - one years' experience as a developer, task and team lead and senior developer. Familiar with all phases of the software development lifecycle; requirements through analysis and design, development, testing and implementation, and support. Experienced in dealing with business stake holders at all levels to meet current business requirements as well as to identify and define new solution strategies. Excellent verbal and written communication skills.
Senior Applications Developer
- To revise e-commerce websites on an ongoing basis when Confidential added new products and product lines, enabling Confidential business units to consistently meet and exceed their sales projections and expand their customer base.
- To revise classroom and online registration websites on an ongoing basis enabling Confidential business units to introduce new training opportunities and expand Confidential 's revenue opportunities.
- Revised the Customer Product Support application to use the PRIMUS Knowledge Solutions eSupport and eServer applications enabling Confidential to provide the highest level of Customer Support to its install base.
- Revised the Customer Call Support (Windows) application to implement different levels of Customer Support; leveraging improvements made to Customer Call Support (timeliness and accuracy of response), enabling Confidential to produce additional revenues related to Customer Support.