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Identity Access Management Engineer Resume

SUMMARY

  • Detailed oriented IT Consultant with extensive experience in Systems Administrator, Web Middleware Applications Support. Expertise best utilized in critical, fast - paced environments requiring outstanding leadership, versatility, and teambuilding. Known as a highly effective communicator and motivator with demonstrated ability to identify and facilitate problem solving.

PROFESSIONAL EXPERIENCE

Confidential

Identity Access Management Engineer

Responsibilities:

  • Administration, support and development for SiteMinder requirements.
  • Experienced in installing, and implementing Web Application servers Ubuntu, IIS, Apache, Sun/Oracle Web servers, IBM http web server, web logic, web sphere in both on premise.
  • Troubleshooting related issues with Apache, Tomcat, JBoss, SiteMinder and DTNA’s Identity and Access Management system .
  • Monitoring and collecting performance data including user login and load patterns, analyze and pinpoint bottlenecks and guide developers and others in fixing performance issues.
  • Hands on experience with designing and implementing entire single-sign-on infrastructure.
  • Exceptional ability to quickly master new concepts, good communication and analytical skills along with team management skills.
  • Maintain and establish good communication and communicate with technical and non-technical user community (business).
  • Analyzes system and application software malfunctions and corrects or assists in problem resolution.
  • Deliver detailed documentation and knowledge transfers to other administrators and internal leads.
  • Hands on experience with SSO on multiple Cookie Domains and providing internet security to Enterprise level web application with seamless SSO using either Agents, SAML or OIDC.

Confidential

Production Support Engineer

Responsibilities:

  • Providing quality and timely support to customers per the severity of the issue and the contractual SLA.
  • Responsible for Weblogic installation, configurations, deployment and support.
  • Coordinate with offshore team and attend the daily standup meeting.
  • Triage, troubleshoot and resolve problems reported by customers.
  • Gather requirements, make configuration changes and test the configuration to make sure it works as expected.
  • Responsible for tracking of trouble tickets and resolution of escalated incidents in service now.
  • Take ownership of technical issues and work with our development group to resolve more advanced issues when necessary.
  • Create knowledge-based articles and documentation to help other support team members and customers help themselves.
  • Work with our professional services, development and product management team to help communicate customer needs and urgency.
  • Work on Priority and critical incident and provide the solution/work around.

Confidential

Production Support Analyst

Responsibilities:

  • Provides technical support for the Confidential commercial application suite and related interfaces.
  • Works as a member of the IT Operations support team to process changes; minimizes the risk to the stability of the application when processing changes.
  • Reviews, tests and implements new application related tools or utilities as appropriate to meet business requirements and continuously improve performance.
  • Responsible for apache and SiteMinder upgrade project which includes systems migration planning and execution on UNIX / LINUX servers.
  • Configures and deploy web and enterprise applications on JBoss application server.
  • Works on cross-functional teams to proactively address support issues.
  • Acknowledge P1 within given SLA and resolve critical production issue.
  • Preparing the application ready during the new product launch and Monitoring the overall health.
  • Answer technical support queries and implements fixes for application problems.
  • Experience in troubleshooting issues for SiteMinder web agent configured with various web servers on UNIX / LINUX and Windows environment.
  • Support and user assistance on LDAP / Active Directory user and group account management.
  • Responsible for all incident and change tickets assigned to Web Services group using Remedy and JIRA.

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