SUMMARY

• Thirty - five years of experience in the Information Technology field with skills in software development, web administration, design and support, project management, and customer support. Very motivated and maintained a goal-oriented professional commitment to establishing partnerships with customers.

PROFESSIONAL EXPERIENCE

Project Lead

Confidential

Responsibilities:

• I engage in working with customers to develop and documenting system requirements and resource needs. Administer project timelines for applications programming support.
• Define project timelines by documenting system requirements. These measurements are evaluated using Microsoft Project to keep track of timeline and technical resources are met accordingly.
• Reconcile application changes based on testing criteria.
• Assist with developing Functional Requirements and Statement of Work (SOW) to capture and define the work activities.
• Work with vendors in COTS (Commercial-Off-The-Shelf) application; implement necessary changes to COTS application that provide customer requirements and satisfaction.
• I work along with colleagues to validate PII (Personally Identifiable Information) is integrated for all current apps and certification for DIACAP (DoD Information Assurance Certification and Accreditation Process) application certification approval is completed.
• Participate in the development of IT goals, objectives, plans, and policies.
• I assist in identifying and specifying business requirements for new or enhanced systems and develop basic system specifications.

Application Programmer

Confidential

Responsibilities:

• I independently design, develop, and provide maintenance and manage major software projects using Adobe Coldfusion, coding in SQL, JavaScript, and Oracle.
• Experienced in Oracle 10g RDBMS, LDAP, and create web-enabled applications using Adobe Dreamweaver CS4 (.CFM, Coldfusion Markup Language) in SQL (Structured Query Language) and MS Access to debug, identify programmatic issues and problems.
• Proficient with SQLPlus Worksheet (Oracle tool), Microsoft SQL Server 2008 Management Studio Plus to manage and execute SQL scripts. Assist with systems security methods and procedures.
• I am responsible for providing Helpdesk Customer Support for a centralized Help Desk and problem tracking system which supports the Offices within the organization.
• Helpdesk and Customer Support responsibilities include providing software application support for customer assistance in application tweaking, debugging and resolving application and sometimes network errors.
• Provide applications support for the Chief Of Staff Branch, Human Resources (HR), Safety, Security Branch, IRM (Information Resource Mgmt.), Procurement, Logistics, Education, Resource Management, General Counsel, EEO (Equal Employment Opportunity) and the Communications Office.
• I perform specialized data analysis to understand organizational needs and conduct top-down data modeling session before coding. Due to the complexity of the applications, I demonstrate strong analytical and problem solving skills and follow through with projects from inception to completion.
• I assist with systems security methods and procedures, and provide technical documentation and written procedures.
• Prepare and update documentation, instructions, operating procedures.
• Evaluate established methods and timelines; prepare recommendations for changes when appropriate.
• Install software releases and perform system upgrades. Assist other computer specialists in troubleshooting issues on high impact systems.
• Ability to provide a wide range of complex hardware and software support to large-scale Local Area Network/Wide Area Network (LAN/WAN) systems including debugging computer connections for users, ping IP Address connection, review setup for Simple Mail Transfer Protocol (SMTP), routers, and other network devices that support extensive operations.
• Perform routine and recurring maintenance programming support. Knowledge and skilled in applying applications software development principles and methods for design, development, testing, and implementation of new application changes.
• Able to assist customers using the Microsoft Office Suite, e.g., Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Publisher, Microsoft Outlook and Microsoft VISIO.
• Ability to provide oral and written communication in technical and non-technical terms to both customers and management and provide written technical documentation such as instructions and operating procedures.

Web Master

Confidential

Responsibilities:

• As Webmaster and Web Administrator for the agencies Intranet Website, I manage and provide administrative and web support to all users.
• Work assignment involves: ColdFusion CS4 application development, Oracle Database development, SQL Server, web application, JavaScript, graphics manipulation (using Adobe Photoshop CS4, Adobe Illustrator, Adobe Fireworks CS4).
• Assist and train Content Managers (CM) for each Branch and manage to develop a great relationship for the overall support to the agencies intranet website.
• Ability to provide a wide range of complex hardware and software support to large-scale Local Area Network/Wide Area Network (LAN/WAN) systems. This includes configuring network protocols, Simple Mail Transfer Protocol (SMTP) management systems, communications controllers, bridges, routers, and other network devices that support the extensive operations of each Branch.
• Knowledgeable of Web Standards, 508 compliance, standard internet protocols such as Telecommunication Control Protocol/Internet Protocol (TCP/IP), .HTML tags and coding, .CFML, and .ASP.
• I ensure systems development life cycle management is in place and insert quality assurance principles.
• Ability in utilizing secure client file software such as SFTP, WinSCP.exe to telnet or remotely copy, move; delete data from local workstations to remote directories on the LAN (local area network).
• I ensure IT systems development life cycle management is in place and insert quality assurance principles.
• I assist with systems security methods and procedures, and provide technical documentation and written procedures
• Design proposed web sites using wired-frame layout techniques, to highlight navigational elements, tag lines, search content, etc. with simple tools such as Microsoft Publisher, or Microsoft Word.
• Trained users in Adobe Acrobat Professional 9.0 to convert documents into fillable forms, to create .PDF forms for arithmetic computation, configure validation input and automate signatures.
• Research to improve my understanding of web architectural requirements to including performance considerations such as communication bandwidth, transaction processing methodology parallel computing, multi-threading technology, business-transaction focus, and coding of web applications.
• Ability to provide oral and written communication in technical and non-technical terms to both customers and management and provide written technical documentation such as instructions and operating procedures.
• Prepare and update documentation, instructions, operating procedures.
• Provide information and assistance to customers,
• Able to assist customers using the Microsoft Office Suite, e.g., Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Publisher, Microsoft Outlook and Microsoft VISIO.