IT/HR Administrative Assistant Resume

OBJECTIVE

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

IT/HR Administrative Assistant

Confidential

Responsibilities:

Install, configure, and upgrade applications including ADP, Microsoft Office 365, etc.
Gather data and analyze information related to company’s printers, laptops, phones, internet, and email system to solve technical issues and improve service quality
Instruct and communicate technical information to non-technical employees for desktop application support and technical issue troubleshooting
Inquiry and document employee requests and standardize technical support procedure and workflow to meet company needs better
Responsible for data maintenance, system configuration, user profile management, and on-demand reporting for corporate’s ADP payroll system
Respond to vendor invoices, and ensure all payments are sent on time
Assisted in recruitment, on-boarding process by screening and interviewing candidates, preparing new hire packets, performing orientations, setting up new hires’ laptop and accounts, and conducting training sessions

IT Student Assistant

Confidential

Responsibilities:

Developed and designed an informational mobile app for mainframe services with software DB2 Connect, IBM Data Studio, QMF for Workstations, Node.js, Atom
Created monitoring workspaces and dashboard applications in Tivoli Enterprise Portal Server for mainframe services team and more than 1,000 customer departments
Gathered information and ensured project success with stakeholders weekly
Accelerated project delivery with quick and efficient completion of daily assignments