OBJECTIVE:

Information Technology Application Manager position with demonstrated organizational, people management, customer service, communication, and project management skills proven by more than 15 years of successful industry experience as a consultant and full time employee.

PROFILE:

• Motivated, personable Information Technology Manager with a Masters Degree and a successful 15 - year track record.
• Appetite for quickly mastering Technology and Management disciplines. Key understanding of all business processes and justifies projects against cost-benefit-analysis.
• Excellent organization, analytical and technical skills. Works effectively in a matrix organization across all disciplines of technical expertise, cultural and geographical barriers and internal departments.
• Flexible and versatile.
• Thrive in deadline-driven environments.
• Excellent team-building skills.

SKILLS SUMMARY:

• Managing Staff with Direct Reports
• Manage Virtual and Offshore Teams
• Written Correspondence (RFI/RFP/SOW/Invoices)
• Front Line Application Management
• Customer Service
• Consulting and Marketing
• BI and Marketing Analysis
• Project Management
• Web Content Management
• Web Development
• Search Engine Optimization
• Web Analytics

TECHNICAL EXPERTISE:

Internet/Frameworks/Languages: ASP.Net 4.0, ASP.Net MVC 3, C#, Microsoft Silverlight, Microsoft patterns & practices, Windows Powershell, ADO.NET Entity Framework

Packages and Tools: Microsoft Content Management Server 2002, Microsoft Office SharePoint Server 2007, SDL Tridion Web Content Management, Endeca Enterprise Search, Omniture SiteCatalyst, Autonomy Optimost

Databases: Microsoft SQL Server 2000/2005/2008 , Oracle 10g

Architecture: Service Oriented Architecture (SOA) and Web Services Management (WSM)

Processes: Agile for Speed to Market, Real Time Web Content Management.

PROFESSIONAL EXPERIENCE:

WEB Application Manager

Confidential

Responsibilities:

• Managed and executed a program to enhance multiple SallieMae websites, with a budget of $2 million, which resulted in cutting down IT costs considerably by allowing distributed, real-time publishing and Business Costs by supporting FDIC auditing reports.
• Manage a team of web developers, systems analysts and testers (Direct Reports).
• Engaged Offshore Team for Web Development and virtual teams within US.
• Worked effectively with Executive Management, to build strong relationships and manage expectations across key stakeholders
• Key Participant in turnkey Business Decision and Solutions
• Involed in Business Re-engineering and manage multiple e-Commerce Solutions
• Create an environment of continuous improvement and help team members with their career goals, Performance management and 1:1 for positive and constructive feedback.
• Engaged in Interviewing and Hiring resources and also Reduction in staff in lieu of Company policies.
• Fostered Best Practices to accelerate ramp up of resources, reduce production defects and better understanding between all stakeholders.

IT Development And Archtect

Confidential

Responsibilities:

• Drafted response to Request for Proposal as a consultant.
• Developed Web and Email Marketing Solutions encompassing Web and Marketing Teams.
• Mentored Web Developers on application Design and Development.
• Participated in full life cycle of a project taking roadmap projects from inception to post implementation support.
• Designed and Developed Enterprise Web Search Solutions using Endeca Enterprise.
• Developed SNMP based network management systems for audio and video encoders using Unix/C