SUMMARY

• Adaptable and versatile self - starter collaborates across various teams and colleagues to execute, improve and lead various functions, projects and programs.
• Managing, coordinating and prioritizing email and web production jobs using Jira, Workfront, ProofHQ and Basecamp
• Managing and planning promotional work.
• Collaborate with different teams to execute promotions and meet business goals.
• Collaborate with vendor to troubleshoot bugs in the promotion engine.
• Acquire knowledge and become a SME of Salesforce Commerce Cloud (SFCC) promotion engine.
• Acquire knowledge of Oracle Responsys as part of brining in the e-mail production in house.
• Acquire knowledge of Adobe Experience Cloud to gather site content interaction data.
• Educate business partners about the SFCC promotion engine’s capability and limitations.
• Timely notification of issues and changes to business partners.

PROFESSIONAL EXPERIENCE

Confidential

Lead Web Production/Promotion Specialist

Responsibilities:

• Collaborate with IT and UX teams to release new promotional features.
• Shared knowledge of online promotional technical capabilities with IT, Marketing, Planning & Allocation and Stores.
• Partnered with IT and Salesforce Commerce Cloud, to resolve promotional issues.
• Partnered with Marketing, Stores and Customer Relation to identify and improve promotional process and experience.

Web Production/Promotion Specialist

Responsibilities:

• Partnered with e-mail team to transfer and improve e-mail production process from vendor to in-house.
• Partnered with IT and Salesforce Commerce Cloud, to resolve promotional issues.
• Analyzed customers’ behaviors and interaction with promotional contents via Adobe Experience Cloud.
• Acquired knowledge of online promotional technical capabilities.
• Created and updated Web Content on Demandware/Salesforce Commerce Cloud platform.

Confidential

Front End Developer

Responsibilities:

• Created responsive design web pages using HTML and CSS for client.
• Supported client's promotional events by creating necessary assets.

Confidential

Web Designer, Front End Developer

Responsibilities:

• Educated clients about web standard, design and Google Analytics
• Coded sites using HTML, CSS, JavaScript and PHP.
• Built a bilingual (English and Spanish) site with Drupal.
• Maintained and updated clients’ web sites.
• Updated clients periodically about the site activities and performance with Google Analytics.
• Integrated web site and Google Checkout.
• Created and produced print pieces with Adobe InDesign, Illustrator and Photoshop.