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Senior Ux Designer Resume

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Dallas, TX

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SUMMARY

  • User Experience Designer and Confidential Design Thinking Facilitator with 8+ years of experience.
  • Solving problems through experiences using human - centered design approaches.
  • Understand what their final users want and how they view the world. This means mastering the ability to plan, conduct, and analyze findings from a variety of research methods.
  • For digital products, responsible for understanding and organizing information.
  • Ability to create wireframes that are like the screen of an interface. Its main purpose is to show how something works, not how it looks and is generally designed on a grayscale.
  • Ability to prototype quickly and effectively before landing on a design that meets both business and user goals.
  • Ability producing design artifacts such as sketches, scenarios, wireframes, mental models and prototypes.
  • Ability to have an overall perspective on business issues, events, activities and an understanding of their wider implications and long-term impact.
  • Ability to understand business needs and detecting areas of opportunity.
  • Be empathic, it is important to understand and feel the emotions of the people for we design or develop a service or a product.

TECHNICAL SKILLS

UX tools: InVision, Zeplin, Adobe XD, Axure, Balsamiq, Keynote, Justinmind, Paper prototyping, Sketch, Marvel, Whiteboard

UI/ Graphic Design tools: Aketch, Adobe Suite (Photoshop, Illustrator, InDesign)

Tracking tools: Jira, Confluence, Trello, Slack, Google Drive, GitHub, Box

Methodologies/Frameworks/Techniques: Agile, Scrum, DesignThinking, DesignSprints, User Research, User Testing

PROFESSIONAL EXPERIENCE

Confidential, Dallas, TX

Senior UX Designer

Responsibilities:

  • Define the route map of the solutions that will be part of the Cognitive Virtual Assistant Banorte through the different channels.
  • Being facilitator in a Design Thinking workshop.
  • Definition of the visual design of the virtual assistant of Banorte.
  • Design the interactions and the style guide for the Cognitive Virtual Assistant.
  • Define the journey scenarios for the Cognitive Virtual Assistant.
  • Execute a user testing for the Cognitive Virtual Assistant.
  • Define the chatbot personality, how it should answer, the answers with text clear to the final user target, and the user experience in terms of the answers, based on a Design Thinking workshops and chatbot methodology.
  • Created a series of “personality scales” placing the personalities identified across created scales, pinpointing areas where they wanted to be.
  • Defined the widgets for the visual experience, reviewing the most important information that the customer expected when reviewed their credit card.
  • Flows were based in User Research, simulated with personas on how the conversation flows work better using card-sorting.

Environment: Zeplin, Sketch, Jira, Confidential Watson, Enterprise Design Thinking, Agile, Invision, GitHub, User Research, Benchmarking, User Testing, Wireframing, Prototyping

Confidential

UX/Service Designer

Responsibilities:

  • Analyze failure within services and identify root causes for that failure.
  • Identify touchpoints on the customer's journey through an insurance service.
  • Created a value proposal and a prototype aligned with the global design of Confidential using Sketch tool.
  • Elaborate and present the findings and recommendations based on the sprint design.
  • Participate as a co-facilitator in a Design Sprint.
  • Prepare interviews for stakeholders and final users before the sprint design.
  • Created sketches in Adobe Photoshop with possible solutions, of these sketches a selection of the best ideas carried out by votes to create a storyboard.
  • Prototyping and testing a proposed new insurance service.
  • Performed user testing to the prototypes, adjustments were made after reviewing finding to create the final prototype in Sketch tool.
  • Met with the Scrum team, reviewing the scope and the objective of the new product, further understanding which users the product and the channels were directed to for the value proposal.

Environment: Jira, Zeplin, Sketch, Design Sprint, Marvel, Google Drive, Keynote, Prototyping, User Testing, User Research, Wireframing, Agile

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