SUMMARY:

A leadership position within an organization that will offer challenges and opportunities to grow my professional skills as well as benefit from my many years of experience in delivering business critical solutions and building high performing organizations. I seek the opportunity to lead change and drive innovation in the workplace, growing and mentoring others into seasoned and successful professionals along the way.

SKILLS AND CAPABILITIES:

Thought Leadership - Business and Technology

Organizational Planning, Building and Re-engineering

Mentoring and Developing technology leaders

Agent of change and organizational growth

Business and Technology Process Improvement & Reengineering

System Design, Development & Implementation

Architecture Planning & Execution

Technology Program Management

Portfolio Prioritization, Planning and Execution

Strategy Planning and Prioritization

Delivery Estimating/Assessment - Scope to time, time to scope

Business & Systems Integration and Collaboration

Customer/Relationship Management

Agile and DevOps organizational implementation

Management Consulting - business and technolgy process reengineering

PROFESSIONAL EXPERIENCE:

Confidential

Responsibilities:

• Providing strategic thought leadership in organizational planning, building and operational efficiencies .
• Defining and implementing an organizational restructuring within the Confidential Billing Strategy and Integration organization
• Lead the transition of roles, responsibilities and personnel from Tampa to Charlotte locations
• Provide coordination, tracking and management tools/process to support Billing Integration hiring and budgeting activities.
• Leading the search for staff and management/leadership professionals to fill positions of need within the organization.
• To date have helped to identify candidates and fill 40+ positions across multiple locations
• Provide operational efficiency assessments and solutions to Mobile Billing operations organization
• Assess current processes and tools and propose next generation solutions, integration points and role/resource reallocations.
• Identifying and leveraging cross team/organization efficiencies to better enable delivery
• Defined and implemented a common prioritization and release planning process across multiple locations
• Identified and introduced an organizational testing support process to multipole development team locations
• Designing and implementing a next generation work intake, prioritization and release planning platform. This platform will be integrated into the Confidential Communications Billing Strategy and Integration organization.
• Provide solutions for management tools/process to support skills inventory gathering and management as well as resource utilization and capacity planning within the Billing Integration team
• Drive business transformation goals on behalf of executive management team.
• Assist executive leadership in setting, maintaining and managing to the value added objectives that drive their business and technology strategies.
• Defining and managing key operating metrics in support of organizational build out
• Provide strategic thought leadership to next generation mobile product billing platform implementation

Senior Director of Application Development

Confidential

Responsibilities:

• Define and oversee the tactical and strategic activities of these teams in the delivery of the business and technology goals of the organization.
• Provide coaching and mentoring to other technology leaders within the organization.
• Assist executive leadership in setting, maintaining and managing to the value added objectives that drive their business strategies.
• Building and growing a multi-location architecture design, development and QA Test organization that delivers best of breed OSS/BSS and Provisioning solutions for the telecomm industry.
• Expansion of new tiers of data service across the residential and commercial business lines
• Hosted voice solution for commercial business line
• Next generation video/data/voice/wifi gateway device
• Leadership of Agile and DevOps methodology implementations
• Reorganization of multi-location application development and project delivery units into a fully integrated and collaborative delivery team.
• Leadership of organizations first Fiber to the Home offering and implementation
• Leadership of organizations next generation mobile platform for field operations management of jobs and equipment, including real time messaging to and collaboration with operational support teams
• Leadership of In house service and device activation/provisioning platforms that supports video, data and voice product lines
• Includes Wifi smart/managed routers and service enablement and Static IP (STiP)
• Leadership of design and delivery of multiple OSS/BSS initiatives for the organization, Among those initiatives:
• Build out data speed tier options including PON protocol
• Multi room DVR (MRDVR) ordering and activation, including web interfaces (REST, SOAP..)
• Customer Relationship Management (CRM) platform, Amdocs Clarify product, and supporting web services and billing platform interfaces
• Creation of web services tier (REST, SOAP..) in support of point of sale (POS), CRM and customer website product orders/upgrades
• Creation of dynamic exception handling/delivery/presentation framework to provide troubleshooting and remediation functionality to operational teams across the organization footprint
• Multiple web server (WebLogic, JBoss), Database (Oracle 10, 11G) and middleware (Vitria to Tibco BW/iProcess/AMX) upgrade and migration

DIRECTOR OF APPLICATION DEVELOPMENT - Network Management

Confidential

Responsibilities:

• Lead and delivered organizations first ever automated local number portability and mulit-line capable voice provisioning systems for voice over IP services.
• Delivered company first ever voice over IP (VOiP) product and systemic service activation/provisioning, including SIP protocols
• Telephone number portability, MSAG/Geocoding, international calling, 800 toll free numbers (TFN), Directory Listing
• Provisioning of Samsung video set top
• Caller ID over Set top box
• Delivered company first ever customer self-install/activation platform, including a direct ship deliver model that greatly reduces need for expensive professional (tech) install/activation support
• Delivered complete suite of voice operational support tools (OSS) to provide troubleshooting and remediation functions to contact/call center staff
• Delivered multiple data speed tiers and activation capabilities

Technical Delivery Manager

Confidential

Responsibilities:

• Managed and led a team of technical leads, developers, architects, system administrators (Unix and NT), technical writers and vendors in the delivery business critical systems.
• Responsibility for delivery of all technical project components and managing all phases of the system development life cycle.
• Primary department interface with IT partners and business unit senior management.
• Developed, planned and executed strategic project initiatives and established / managed yearly budgets in excess of $4 million.
• Responsibilities also include third party vendor management, negotiation and procurement of hardware and software to support project and program objectives.
• Delivered company first ever digital video product and systemic service activation/provisioning
• NDS and Powerkey conditional access platforms
• Support multi provider (Sony, Scientific Atlanta) set top boxes
• Delivered company first ever high data speed service and systemic service activation/provisioning over Docsis
• Delivered complete suite of high speed data operational support tools (OSS) to provide troubleshooting and remediation functions to contact/call center staff

Confidential, GARDEN cIRY, New York

Senior Program Manager

Responsibilities:

• Led multi-location teams of technical professionals in designing/delivering business critical solutions for Confidential Real Estate and Hospitality Divisions

Senior Delivery Manager

Confidential

Responsibilities:

• Responsible for designing/delivering business critical solutions for the Decision Technology Management (IDTM) organization.
• Founding member of Confidential Best Practices team focused on leveraging the Best of Breed tools and standards throughout Cendant.
• Developed and implemented project management best practices, process, procedures and methodologies at the enterprise level.