SUMMARY:

• Management role working with teams of lead developers, designers, business analysts, product owners and product managers in fast - paced professional agile and Kanban environments
• User and accessibility compliance lead designer focused on performance optimized, user-friendly, mobile first web design and development
• Web platform maintenance, user training, and process management
• Technical knowledge transfer and training to non-technical learners in rapid learning environment.
• Creating and collaborating to create and manage design libraries, branding guidelines and color palettes, designing web UI templates and wireframes, mapping visual content strategy and user journeys, collaborating on across platform and senior level technology decisions, allocating and managing development and design resource teams on various public facing websites, creating and managing complex processes for release strategies, oversight for accessibility compliance and digital innovation throughout process development lifecycle.
• Conduct research, planning, and consulting to achieve effective start to finish IT projects and re-platforming web projects of legacy sites to increase optimization and performance of assets and technologies for IT department.
• Collaborate and perform as lead designer on several teams consisting of platform architects, senior development leads, and programmers to create multi-platform solutions to solve organizational business gaps in current processes, enhance and create innovative future products.
• Step by step UX process-design activities that include; coordination, analysis and decision-making: Client discovery and requirements gathering, wireframe and mockup creation, production of hi-fi and lo-fi comps, clickable prototyping, user testing (defining personas, onsite facility and web-based user testing), A/B testing, analytic set-up and reporting, market research and defining target audience, stakeholder and user review and testing of prototypes, modifying design to meet technical and user feedback, working directly with developers to achieve results and optimal user experience, delivering presentations to users, stakeholders and upper management, product discovery sessions, agile practices and ceremonies.

DESIGN & DEVELOPMENT TOOLS:

Design Software/Tools: Adobe Creative Suite (Photoshop/Illustrator/InDesign/Behance), Balsamiq Mockups, Figma, Sketch, Axure

Web Application Platforms and Technologies : Development Tools Inspector, Sublime Text, Coda, FTP/SFTP, Google Web Fonts, TypeKit, Github Repository, WordPress Core Platform and Custom Plug-ins, Adobe Business Catalyst, Magento 1 & 2, 2.1, 2.2, 2.3, Drupal, MODx, jQuery, JavaScript, Bootstrap, HTML5, CSS, Joomla, BigCommerce, Salesforce, NetSuite, Visual Basic, SQL, PHP7, JSON, API, Payment Processing Gateway Configuration and Management, Cvent, ClassMarker, Confidential, Brightcove Video Platform, Salesforce (Sales and Service Consoles), API Integrations and Configurations

Mobile/Responsive Design and App Development: Design/Development Bizness Mobile App Design & Development, OpenMEAP Testing (functionality, look & feel) GenY motion, iOS simulator, Sauce Labs Browser & Device Testing, Airship Messaging, TestFlight Testing Platform

Accessibility WCAG 2.0/508 Compliance Software: Deque aXe PRO, Deque FireEyes, aXe Coconut, Voiceover, Color Contrast Analyzer (CCA), WCAG 2.0/2.1 Web Standards, W3C Markup Validation Service, W3C CSS Validation Service, The Web Standards Project, responsive web design best practices, semantic markup, JAWS, NVDA, PAC-PDF Accessibility Checker

PROFESSIONAL EXPERIENCE:

Confidential, Charlottesville, VA

UX Designer

Responsibilities:

• Conduct stakeholder meetings to gather and refine business and system requirements for six product value streams
• Perform as lead designer for multiple teams and provide oversight and guidance in website programming, accessibility compliance, infrastructure architecture, and process management.
• Create wireframe and mockup designs and obtain approval that reflects the vision of the stakeholders while meeting the needs of the internal and external users.
• Work directly with developers to ensure wireframes and mockups are created according to requirements and UX pattern library prior to live demos with product owners.
• UX consultations for core membership team and main website content teams to provide input on content strategy and user interactions.
• Core team member in core agile processes (daily stand - ups, refinement/grooming, sprint reviews, retrospectives, PI planning, value stream refinements, leadership strategy meetings).
• Provide UX strategy for core stakeholders in system integration meetings with data team, systems team, and cross-platform teams.
• Work with Senior UX Interaction manager on lead projects to provide insight and feedback.
• Advocate for analytics, usability testing, and other avenues of user testing and user research not yet used by the organization.
• Provide guidance and act as expert on responsive design, improving search results and RSS feeds.
• Provided expert recommendations and guidance for development/programming at organization for NetSuite and Salesforce implementations and assisted in interviewing process for developer new hires.
• Provide UX consultation on article, research content and Financial Journal content for mobile app and third-party research journal sites.
• Act as lead mobile app developer and designer resource during mobile app decommissioning project.
• Lead UX designer for professional learning IT team providing UX design and consultation on professional learning credit tracking, program and overall user messaging.
• Lead UX designer for Core Membership team that covered Confidential member experience, renewal process, join process, Charter holder award process, NetSuite payment integrations, Cvent payment integrations, and over 160 global society experiences.

Confidential, Hanover, VA

Senior UX/Accessibility Lead Designer

Responsibilities:

• Responsible for providing web support for the implementation of the Confidential solution.
• Advise the County on implementation processes, methodologies, and best practices.
• Responsible for consulting on graphics to be posted to website and getting the photos prepared to be posted to front and internal pages.
• Assist with transition plan and recommend on crosswalk between old/new websites and redirects.
• Responsible for testing and documenting go live plan.
• Review and provide recommendation on the website standards document and plan the move to a more decentralized update process.
• Responsible for updating, authoring, approving and reviewing web content accessibility and governance and recommend support tools.
• Evaluate analytic tools such as (Google vs. Picwick).
• Assist with Calendar development and design process to keep calendar current.
• Responsible for social media and other website integrations including YouTube, Twitter, Facebook, Instagram, etc. and ensure integrates with other County sites such as bai.net, click2gov, Granicus, ActiveNet.
• Implemented responsive design, ensuring a secure environment, ensuring website is compatible with latest browsers, improve searches and RSS feeds.

Freelance Developer/UX Designer

Confidential, Richmond, VA

Responsibilities:

• Conducted weekly and monthly meetings with stakeholders to determine vision and gather requirements.
• Developed website pages, contact forms, social media integrations, image galleries, and reviewed and obtained approval from clients.
• Responsible for ensuring websites meet ADA 508 accessibility compliance standards.
• Responsible for creating roadmaps and strategy for websites and businesses.
• Obtained wireframe/design approval that reflects the vision of the stakeholders.
• Existing site redesigns for Richmond Metro area clients, from small business to enterprise, re - platforming to Adobe Business Catalyst, BigCommerce, Magento, and WordPress.
• Setup & managed analytic tools including Google Analytics, Google Webmaster Tools, Search Console, Bing, etc.
• Integrated YouTube, twitter, Facebook, Instagram and other social media tools on websites.
• WordPress customization, server configuration, and theme/plugin development.
• Created, advised, and implemented social media campaigns for clients including content strategy, ad- based revenue conversion and SEO/SEM performance.
• Customized, hand coded HTML/CSS web and email marketing template design.

Confidential, Richmond, VA

Senior IT Software Trainer

Responsibilities:

• Course alignment with Microsoft technologies and common tools used within general office environments such as QuickBooks, Sage, Salesforce and Crystal Reports.
• SEO, social media, advanced WordPress, Microsoft IT courses and IT software
• Customized courseware and materials design/development (for above).
• Printed, e - learning, and screencast course curriculum materials design and development.
• Conducted Staff and client training on web development software (HTML/CSS, Adobe Business Catalyst, WordPress).
• Testing center management with national testing partnerships (Pearson, Kryterion, Certiport, Prometric, Castle, CIW, PAN)
• Lecture/syllabus preparation, student assessment, and lab configuration.

Confidential, Midlothian, VA

Web Developer & Project Manager

Responsibilities:

• Project Manager for local & national marketing and web development clients.
• Adobe Business Catalyst and WordPress website lead developer for new website projects and re - platforming web clients.
• Company-wide Agile methodology process implementation and improvement of current processes.
• Vendor communication, relationship, and account management.
• Customized, hand coded HTML/CSS web and email marketing template design.