SUMMARY:

• Vibrant and self - motivated professional with around 7 years of experience in teh field of Information Technology, With experience in Salesforce.com CRM Platform along with expertise in Software Development Life Cycle (SDLC) including analysis, requirement gathering, architecture design, development, enhancements, deployment and maintenance of standalone, multi-tier, web-based and portal based, object oriented enterprise applications.
• Experience in developing client-specific solutions on Force.com platform using Apex classes and Triggers, Visualforce, Force.com IDE, SOQL, SOSL.
• Good knowledge on Apex development in creating Objects, Triggers, Apex Classes, Standard Controllers, Custom Controllers and Controller Extensions.
• Experience in analyzing and documenting teh workflows and functionality of existing systems, preparing presentation materials to all levels of management.
• Strong knowledge in Salesforce Customization, Workflow approvals, Data validation, Sales, Marketing, Customer Service and support Administration.
• Experience on Salesforce Lightning UI using Aura Components and LWC (Lightning Web Components).
• Extensive Experience in creating Profiles/Roles, Sharing Rules, Page Layouts, and Custom Objects, Relationships . Customized several Validation Rules, tasks, Workflow Rules, Triggers, Reports and Dash boards to achieve teh complex business functionality.
• Good Knowledge on Sales Cloud, Service Cloud and Apex Programming on Force.com Platform.
• Explicitly worked on custom objects, custom fields, Pick-lists, page layouts, Workflow Alerts and Actions, Approval Process, Validation Rules.
• Technical Knowledge about Salesforce lightning schema builder, process builder, app builder, components and lightning connect.
• Experience in Salesforce lightning features like activities, contextual Hovers, Opportunity board, Customizable dashboard.
• Profound knowledge in using Lightning components and Lightning Builder for Salesforce1.
• Experience in Data Migration from Excel, MS outlook and Legacy Systems using Data Loader, Import Wizard.
• Experience in Salesforce lightning features like activities, contextual Hovers, Opportunity board, Customizable dashboard.
• Good experience in developing Salesforce Lightning Apps, Components, Controllers and Events.
• Expertise in Salesforce.com platform by designing teh required entities like custom objects, creating teh relationships/junction objects like Master-Child, lookups, Entity Relationship data model, Roll-up summary, Pages, Classes and Interfaces.
• Excellent Communication and inter-personal skills; accustomed to working in both large and small team environments
• Team player with exceptional people skills, strong understanding of fundamental business processes and Problem solving skills.

TECHNICAL SKILLS:

Platform & Cloud: Apex Language, Apex Classes, Apex Triggers, SOQL, SOSL, Visualforce (Pages, Components & Controllers), Apex Web Services, Analytic Snapshots, Custom Objects, Sales cloud, service cloud, marketing cloud, e-commerce cloud data extensions, etc

Salesforce Technologies: Visualforce (Pages, Component & Controllers), Triggers, Apex Classes and Test Classes, Validation Rule, Workflows, Approval process, Dashboards, Custom Report Types, Batch and Scheduled Apex, Lightning Web Components, Custom Settings, Anonymous Apex, Change Sets deployment, Bulk, SOAP, REST API s, Integration, Lead Management, contact, data extractions, continuous integration

Salesforce Tools: Data Loader, Eclipse, Force.com Excel Connector, Various platforms. Platform (Sandbox and Production), Force.com Migration Tool, CPQ.

Operating System: Windows, Unix

PROFESSIONAL EXPERIENCE:

Confidential, Pleasanton, CA

SFDC Developer

Responsibilities:

• Developed Lightning apps using lightning Components and made them compatible with Salesforce1 mobile app.
• Implemented Salesforce Lightning Components for small set of users for customizing reports and dashboards.
• Created many Email Templates and Mail Merge Templates and was involved in doing teh mail merge for different standard and custom objects in lightning experience.
• Worked with External objects in Salesforce which is another feature introduced with Lightning components.
• Interacted with various business user groups for gathering teh requirements for Salesforce implementation and documented teh Business and Software Requirements.
• Used field level security along with page layout to manage teh visibility and accessibility of fields for different profiles.
• Built mobile application using Salesforce1 Lightning Components, Controllers, Handlers, Events and Aura components.
• Worked on various Salesforce.com standard objects like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards.
• Designed, Developed & deployed various APEX Classes, Triggers, also various Schedule, Batch and Future based Apex classes to implement teh custom functionality. Developed triggers which added automatic templates to fire to teh respective users.
• Involved in deploying teh AppExchange applications and integrating with third party applications.
• Wrote triggers to process incoming service e-mail requests from customers to automatically create new case records.
• Written client-side scripting in aura controllers and controller helpers for handling events and triggering actions.
• Integrated teh Web Services for extracting teh data from external systems to display in teh pages of Salesforce.com.
• Imported data from excel sheets in to Leads, Accounts, Contacts and Opportunities using Data Loader and Import Wizard.
• Implemented Web to Case, Email to Case functionalities to provide a better customer support to teh customers.
• Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.
• Developed Assignment rules, Escalation rules to enable proper routing of cases to teh case team members.
• Worked on Reports and Dashboards in Salesforce Classic and Salesforce Lightning.
• Created multiple Lightning Components, added CSS and Design Parameters dat makes teh Lightning component look and feel better.
• Involved on creating Lightning Pages inside Lightning community Builder.
• Worked on customization of Visualforce to have lightning experience for Web and mobile applications.
• Developed Workflow rules, tasks, emails and alerts to track customer related tasks and activities.
• Implemented and Consumed Knowledge Base Dashboards & Reports AppExchange for providing Reports and Dashboards dat monitors teh Knowledge Base.
• Involved in data mapping and migration of data from legacy systems to Salesforce.com Objects and fields.
• Involved in migrating teh data from Oracle database to Salesforce application using Apex Data Loader
• Wrote SOQL and SOSL statements within custom controllers, extensions and triggers by following teh Governor limits in Salesforce.com.
• Used Salesforce Lightning combines teh new Lightning Design System, Lightning App Builder and Lightning Components to enable anyone to quickly and easily create modern enterprise apps build on Salesforce1 Platform.
• Implemented SFDC Sales Cloud, Service Cloud, Web Services, Created Group, Deal Rooms provisioning and marketing teams.
• Designed various types Email templates for auto response to customers.
• Developed several custom reports to better assist managers and also report folders to provide report accessibility to appropriate personnel.
• Conducted sessions to teh UAT users to use teh Salesforce Knowledge application and developed a feedback custom report.

Environment: Salesforce.com, Force.com, Apex Classes, Lightning Web Components, Aura, Triggers, Controllers, Custom Objects, Records, Page Lay outs, Roles, Work flows, SOSL, SOQL, Sales Cloud, Service Cloud, Dash Boards, Data Loader, Data Migration and Windows.

Confidential

Salesforce Developer

Responsibilities:

• Performed teh role of SFDC developer, lightning developer and interacted with various business user groups for gathering teh requirements for Salesforce.com, Lightning and CRM implementation.
• Following Agile Methodology, Performed detailed analysis of business and technical requirements and designed teh solution by customizing various standard objects of Salesforce.com (SFDC) .
• Created Workflow Rules to automate Tasks, Email Alerts, Field Updates, time-dependent actions and Outbound API Messages .
• Created Reports and Dashboards to track Opportunity pipeline/Stages for Management visibility.
• Designed, and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in teh application.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of teh application using platform database objects.
• Responsible for all teh activities related to configuring Data Loader, uploading data in CSV files into Salesforce.com, checking for teh correctness of teh data.
• Created/Introduced new Record Types on Various Objects.
• Created templates, approval processes, approval page layouts and defined approval actions on them to automate teh processes.
• Created multiple Lightning Components, added CSS and Design Parameters dat makes teh Lightning component look and feel better.
• Involved on creating Lightning Pages inside Lightning community Builder.
• Worked on Reports and Dashboards in Salesforce Classic and Salesforce Lightning.
• Used Salesforce Lightning to delivers a modern, smart experience across every device.
• Working on Salesforce communities for creating Customer portal with teh help of VF pages and working on lighting components also.
• Involved in migration of Chatter capability to new Salesforce1 platform for over 8,000 users including definition, guidelines and usage of Chatter and integration with Salesforce1 platform.
• Worked TEMPeffectively to ensure dat teh data is protected and is made available to teh authorized users by customizing teh user Roles, Role hierarchies, Profiles and Sharing settings and Permission Sets.
• Involved in data mapping and migration of data from legacy systems to Salesforce.com Objects and fields.
• Resolved bugs in Service Cloud.
• Used Salesforce Lightning framework presents app developers with teh opportunity to build dynamic web applications.
• Worked on various Salesforce .com standard objects like Accounts, Contacts, Cases, Reports and Dashboards.
• Developed and configured Dashboards, Ad hoc Reports and Report Folders, Report Types for different user profiles based on teh need in teh organization.

Environment: Salesforce.com, Apex Classes, Triggers, SOSL, SOQL, Service Cloud, Sales Cloud, Data Migration, Salesforce1, Salesforce Lightning, Data Loader, Cast Iron, Custom Objects, Custom Tabs, Roles, Profiles, Reports, Picklists, Accounts, Email Alerts and Windows.

Confidential

SFDC Developer /Admin

Responsibilities:

• Worked with various Salesforce.com objects Lead, Account, Contact, Opportunity, Campaign, Cases, Solutions Standard objects & Custom Objects.
• Created Custom objects, fields according to teh requirements of business which are useful in teh validation of entitlements .
• Created custom Profiles , Roles , and Public groups to restrict teh data access to teh unwanted internal users depending on their job responsibilities.
• Implemented Formula fields , Validation Rules, Workflow Rules , and Workflow Approvals .
• Developed Reports and Dashboards , validation rules , formula fields for teh application.
• Developed and configured Custom Reports to planning monthly, quarterly and annually and for forecasting .
• Written SOQL , SOSL query language necessary for teh application in Apex Classes and Triggers.
• Worked with various Salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Dashboards.
• Developed and configured various Custom Report types and Report Folders for different user profiles based on teh need in teh organization.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce Objects. Used it to extract, and load data from comma separated values (CSV) files.
• Created Visualforce and HTML Email templates to be sent to teh customers depending on teh action they perform after they log into teh portal.
• Developed VF pages and associated Apex classes to allow teh customers to register, login and submit their service requests which are resolved by CSS people.

Environment: Salesforce.com platform, Apex Language, Visualforce (Pages, Components, Controllers & Extensions), Data Loader, Apex Triggers, Reports, Custom Objects, Custom Tabs, SOQL, SOSL, Workflow&Approvals, Email Services, Security Controls, Eclipse IDE Plug-in.