PROFESSIONAL EXPERIENCE

Web Developer

Confidential

• Install site features for new ABA site with HTML5, CSS3, javascript.
• Create sliders and Timelines, and Lightbox features using Javascript
• Setup initial misc requirements for site.
• Implement features in Kentico CMS.
• Drupal Developer Confidential
• Remote Developer
• Monitor site updates with Drush and create site new features.
• Setup initial Openshift requirements for site.
• Setup site Backups with Git
• Web Developer Confidential
• Solely maintain and update the Production and Test sites for my client.
• Work with in house requests to develop robust functionality.
• Develop site Features, and new functionality for clients site with Drupal/WordPress HTML5, CSS3, PHP, XML .
• Work on Cent OS and LAMP stack to minify and optimize sites.
• anesthesiologyInstall LAMP stack/Linux server features and Linux server security.
• Resolve Git/Github issues with site backups and assure nightly runs.
• Monitor Linux server upgrades and security as well as multi-site upgrades.
• Edit, create and monitor site content.
• Create site graphic design artwork for backgrounds, photos, and branding.
• Create/edit blog posts.

Drupal Developer

Confidential

Remote Developer for

Confidential

• Develop Drupal 7 / Oracle Apex sites with Responsive Design custom theme with a fully automated backend.
• Create custom features with Ajax, jQuery, HTML5, CSS3, XML PHP.
• Design custom Logos and Branding in Adobe Photoshop / Gimp.
• Create custom Views for Content.
• Administrate site security SEO data.
• Monitor site updates with Drush and create site new features.

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Confidential

Drupal Developer

• Develop and create UNCTV's Science Site in Drupal 7.
• Develop new site features and pages PHP5, HTML5 CSS3 .
• Maintain WAMP and LAMP setups Drupal core/Module updates.
• Build custom Views and Blocks for Existing Drupal site Drupal 6.
• Work and support communication team with Science Site features.
• Research Modules and best practices for Senior Drupal Developer.

Application

Developer

• Test, develop and update Pledger fundraising application PL/SQL, VB6, PHP, VB6, Java .
• Create break fixes and enhancement for PBS's application: Team Approach based on Oracle Forms Reports 6i /PLSQL 8i
• Develop maintain Crystal Reports v7 v10 for critical TV Scheduling application ProTrack and production fundraising Statistics.
• Upgrade UNCTV test environment to 9i to 10g.
• Monitor and performance tune 10.2.0.3 database for development test environment.
• Analyze and design new application functionality when needed in environment.
• Coordinate with Programming Director on fundraising initiatives for production environment and in house fundraising applications via Convio.
• Researched and demoed new fundraising system for Oracle Apex 4.0/ 4.1.
• Write custom complex SQL queries for employee and development needs.
• Documented Fundraising Setup procedures and testing process for UNC-TV's IT division.
• Confidential IT Implementation Coordinator
• On site coordinator for weekend conversion of Wachovia to Wells Fargo conversion.
• Setup ODBC database connections and Oracle client connections for site managers and brokers.
• Monitor database stats and answer questions for staff opening day. Troubleshoot any critical errors or issues for employees.
• Setup existing Drupal 6 on new LAMP stack server Debian .
• Setup new PC's and printers and train employees on Wells Fargo new applications settings.

Confidential

Production Support Analyst II

• Test, investigate and resolve all issues for Oracle 9i, 11g and Thomson Reuter's production Applications: Clinical Xpert Tomcat, Java, Apache
• Troubleshoot and implement NeoFax application Windows, Active Directory, IIS, MySQL, PHP .
• Troubleshoot all Production Database issues: Oracle 9i, 11g and MySQL.
• Manage after hour production and test data truncation of critical data for customers.
• Update and query internal Oracle Database for site and regular monthly clean up maintenance.
• Write custom SQL queries for customer and development needs.
• Maintained and troubleshoot 9i and 11g hot and cold production backups for all databases.
• Perform Regular Production tuning of: Tablespace management, DriveSpace management, SGA/PGA management AMM 11g , chained rows, Indexes and statistics.
• Perform Oracle 9i to 11g Upgrades for Clinical Xpert application database.
• Perform Thomson software upgrades for TR Clinical Xpert, TR Mobile Xpert.
• Troubleshoot VBS and batch file scripts. Store scripts in Subversion
• Test reactive and responsive monitor system for Thomson applications and database.
• Maintain custom data changes for NeoFax in MySQL database.
• Balance and manage backups for the Oracle Database.
• Member of Thomson's Document Migration Team on SharePoint installment and upgrades.
• Work on Mac, itouch, iphone devices for customers

Confidential

Escalations Engineer Tier 2

• Sole Second level Support for Quest Support Engineers worldwide to investigate and resolve all top level issues for Toad for Oracle, SQL Monitor, Toad Group Policy Manger, and Script Runner.
• Troubleshoot customer Oracle Production issues for Toad: Forms and Reports, PL/SQL, SQL, RAC, LDAP, Dataguard, eBusiness, Oracle Spatial and Data Warehouse issues.
• Assist QA with error and debug testing: Toad for Oracle, SQL Monitor, Toad Group Policy Manger, and Script Runner.
• Assist customers with debugging production/test code: 8i, 9i, 10g, 11g, RAC and Oracle Forms and Reports.
• Create and provide instructor led Training for Quest's Support Analyst worldwide Full Releases: 9.5, 9.6.1, 9.7.2.5, 10.0.41 Patch releases: 9.7.2.5, 10.1.07, 10.1.18 and Unicode.
• Conducted Instructor led Training remotely at Quest Software's Main Headquarters and European Headquarters.
• Document clear technical issues and instructions in Release Notes and Get-to-knowToad.com.
• Administer Toad public websites ToadWorld.com, Toadsoft.com HTML4, CSS2 JavaScript, XML .
• Create product Readme.htm and product Release Notes.htm files for Toad for Oracle releases.
• Developed the Production MSI for Toad for Oracle 9.7.2.5, SQL Monitor, Toad Group Policy Manger.
• Maintain Toad survey data results by conducting customer one-on one meetings.
• Participate as Toad for Oracle software Expert in Quest's semi-yearly Virtual Software Expo.
• Setup various Test VMware environments and managed users on Win XP, 2003, Vista, 7

Confidential

Support Analyst Tier 2

• Administrate and troubleshoot Siebel application for Biogen Idec Production Sales Force and Customer Service divisions.
• Perform regular Siebel maintenance for users by realigning production data, update user credentials, and create new user responsibilities to authorize data accessibility.
• Assist users with creating and processing Oracle iExpense reports.
• Troubleshoot Oracle iExpense workflow and performance issues.
• Work with level 3 administrators to inform and resolve new application issues, improvement requests, and system upgrades.
• Administrate TOUCH portal for Biogen Idec's FDA Risk Map of Tysabri.
• Troubleshoot other arrays of technologies: Aspect Enterprise Server, Aspect Management Suite, IMPACT, Business Objects, NICE, Biogen Idec Intranet sites, Wireless connectivity, and VPN connectivity, Windows 2000, XP, 2003.
• Document application issue procedures and workflow processes in IT knowledge base.

Confidential

Desktop Support Engineer

• Lead support administrator in system installation and configuration of end-user directory structures, user administration, and virus security using Microsoft Administrative Tools, Terminal Server, Active Directory and Exchange 2000.
• Lead administrator of building security and employee badge system. Administrate local Intranet and Reqtrak ticketing system for employees.
• Create, deploy and upgrade computer images for company PC's. Install and troubleshoot Microsoft Windows operating platforms and software packages: XP/2000, MS Office 2000/2003, MSDN applications, MacAfee Enterprise, Siebel, Oracle and other midsize applications.
• Manage and direct department contractors in system installation, computer troubleshooting and user administration.
• Assist in procuring computer equipment and software for employees.
• Monitor and replace defective or inadequate hardware/ software by software upgrades, warranty, and system refresh. Install and maintain audio and video hardware/software devices for company's conference room.

Technical Support Specialist

• Provide end-user hardware and software support to 100 studies via telephone for 5 different product lines EDC, IVRS, E-pro, analytics, and Web Capture worldwide. Lead trainer for Etrials customers on software products via telephony or web conference.
• Install software and applications on the required study device: Dell Axim, HP Jornada, and Moby Note and Intermec for clients.
• Sys-prep device software and package study equipment to ship to clients. Keep accurate and precise records of customer equipment and training history.
• Confidential Systems Administrator Assistant
• Troubleshoot and installed various AIX builds on RS/6000 machines.
• Assisted administrators with UNIX projects for client support.
• Assisted with various Linux installations and server setup.
• Managed Server room inventory and setup.
• Managed and recorded the UNIX server team's IBM procurement project.
• Confidential Technology Assistant
• Lead Coordinator of school's technology department consisting of over 300 desktops, laptops and computer workstations. Novell 3.11, Windows 98, 2000, XP
• Administered and managed school's Intranet software Blackboard 5.5/6.0 and software products for school by managing accounts, controlling user permissions, and login issues.
• Programmed and designed Blackboard portals by using HTML, Dream Weaver and JavaScript. Procured 70,000 dollars in donations for school's computer equipment upgrade.
• Organized school's IBM's Match and Grant program and raised over 3,000 in new equipment.
• Trained school's faculty and students on various software products: MS Word, Excel, PowerPoint, Publisher, and Tao web mail 5.0, Blackboard. Monitored and calculated student progress by reporting statistics for teachers.
• Head representative of the Technology Committee to organize and direct school's technology.