SUMMARY

• Over 8+ years of IT experience with above 6 years of experience in the Confidential .com CRM Platform both as Administrator and Developer.
• Experienced in SFDC Configuration & Maintenance activities that include User Management, Role hierarchies, Permission Sets, Security, Profiles and Sharing rules.
• Expertise knowledge on Administration Setup, Apex, Visual Force and experience with different SFDC development tools like Force.com, Visual Studio code and integration tools like Apex Data Loader.
• Proficient in all phases of SDLC like Requirements Gathering, Analysis, Design, Development, Testing and Deployment.
• Demonstrated experience in all common configuration tasks in Sales and Service Cloud.
• Experience in moving code from lower Sandboxes to Production environments and addressing issues related to Functionality, Integration, and Deployment.
• Extensive experience in designing of Custom Objects, Custom Fields, Picklist, Role Based Page Layouts, Workflow Alerts and Actions, Workflow Approval, Validation Rules, Approval Processes, Custom Tabs, Custom Reports, Report Folders, Report Extractions to various formats, Design of Visual Force Pages.
• Experience in developing Apex Classes, Triggers, HTML and JavaScript. Familiar with AJAX
• Experience with Data Manipulation, Cleaning, and de - Duplication.
• Worked on Data Migration for Migrating data from one application to Confidential using Apex Data Loader.
• Excellent understanding of Confidential .com Sales Cloud, Service Cloud, Chatter and Force.com Product offerings.
• Expertise in diverse facets of business analysis including Requirement gathering, Project Management, Change Management, Release Management and ConfigurationManagement.
• Administration experience on CRM Applications like DataExports&Imports, Application Support, SecurityAdministration and Maintenance.
• Extensive experience in lead, Case Management, Web-to-Lead, Web-to Case, Email-to-Case.
• Strong background in SDLC concepts, iterative software development and expertise in Agile/Scrum and Waterfall Methodologies.
• Experienced in reviewing and documenting Business Requirement Documents (BRD) and Application Process Documents (APD).
• Experience in Configuration of Confidential Boomi with Confidential CRM.
• Certified Confidential Boomi Associate Developer.
• Customized existing Visualforce to align with Confidential AuraLightning UI experience.
• As a developer created the Unit Test Cases and reviewed the tester test scenarios based on the functionality.
• Worked with Version Control Systems like GITand Jira in assigning, tracking the issues and resolving them.
• Worked on various defects which was raised during User Acceptance Testing (UAT).
• Excellent analytical, de-bugging Skills and documentation skills.
• Experienced in Installing App Exchange Applications.

TECHNICAL SKILLS

Confidential Technologies: Apex Language, Apex Classes, Apex Triggers, Apex Scheduler, Apex Web Service, Visualforce Pages, SOQL, SOSL, S-Controls, Dashboards, Report, Visualforce Component and Controllers.

Force.com Tools: Force.com Eclipse IDE, Apex Data Loader, Apex Explorer, Force.com Migration Tool, Excel Connector and AJAX Toolkit, JIRA, Workflow Rule.

Language: C, C++, Java, HTML, XML, C#, JavaScript.

Platforms: UNIX/Linux, Windows 2000/XP Pro/ Vista

Office Tools: MS Visual Source Safe, MS Visio, MS Office

Web Technologies: ASP.NET, ADO.NET, Web Services, Application Server

Database: Confidential SQL Server, Confidential, SQL

PROFESSIONAL EXPERIENCE

Confidential

Developer

Responsibilities:

• Worked on doing new implementations and making enhancements to SFDC application required by business users from time to time.
• Involved in Confidential .com Application Setup activities and customized the apps to match the functional needs of the organization.
• Worked on various Confidential objects like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards.
• Created Custom Objects, Junction objects and defined lookup and master-detail relationships on the objects.
• Created LightningProcess Builder, Workflows, Formula Fields, and Validation Rules as per business flow.
• Configured Confidential Boomi with Confidential CRM.
• Created Lightning components, Apps, Pages and Configured Confidential Lightning SF1 Mobile App.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application and worked in improving existing Apex code.
• Worked with Apex Scheduler to invoke Apex classes Confidential regular intervals.
• Worked on many configurators, build a apex program to load the CPQ configurators.
• Used the pricing rules to build the discounting logic and reduce the complexity of existing process.
• Worked on supporting cases in the following areas: Roles, Profiles, Access Settings, Workflow Rules, Validations, creation and modification of fields and page layouts, upload of data.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Confidential as a sales tool and configured various Reports for different user profiles based on the organization's need.
• Worked on SOQL and SOSL statements in Triggers using Workbench.
• Used Data Loader for insert, update, and bulk import or export of data from Confidential .com Objects. Used it to read, extract, and load data from Comma Separated Values (CSV) files.
• Involved in Unit Testing, for the customizations and developments done during the project.
• Resolve the Cases and support the team on urgent bases, implementation and working with Real Time Troubleshooting
• Involved in all phases of Software Development Life Cycle (SDLC) starting from requirements Gathering and Design.
• Experience in troubleshooting REST,SOAP and other schema errors from external WSDL files.
• Implemented Email-to-Case, Web-to-Lead, and Web-to-Case according to the functional requirements.
• Implemented and migrated 20+ modules from Confidential ESB to Fuse ESB.
• Used Sales Wave analytics app with Confidential to perform other integrations and customizations.

Environment: Eclipse IDE, Confidential .com, Force.com Sandbox, S-Controls, Import Wizard, Apex, XML, JavaScript, Web Services API, SOAP, Controllers, Lightning, CPQ, Confidential Boomi, Sharing Rules, Visual Force Pages, Workflows, Email Updates, Email Services, Batch Apex Interface, Custom Tabs, Security Controls, HTML, FUSE, Approvals, Apex Data Loader, Reports, Dashboards.

Confidential, Middletown, NJ

Developer

Responsibilities:

• Interacted with stakeholders to get a better understanding of client business processes and gather business requirements for business process analysis and management of sales cloud.
• Performed the roles of Confidential .com Developer and Admin in the organization.
• Worked on extending standard Sales Cloud objects like Accounts, Contacts, Leads and Opportunities.
• Developed Visualforce pages using HTML5, CSS. Used SLDS to design the pages.
• Developed and configured various Reports and Report Folders for different user.
• Created and maintained the documentation for Design,Migration and Integration.
• Involved in deploying applications from Sandbox to Production
• Used Eclipse Force.com IDE and Developer Console to develop the functionality and committed the code to the SVN version controller after development.
• Used Rally CA Agile Central system to track the day-to-day activities and updated the tasks on daily manner.
• Created email templates and inbound emails using Visual Force for clients and customers.
• Developed Apex classes and Triggers according to the functionality and maintained the code coverage above 85 percent for the classes and triggers in developer sandbox.
• Worked on Validation Rules, Workflows and Approval Processes, Page Layouts, sharing rules, Profiles, Creating Roles.
• Worked on Process Builder and Workflows to automate the business process.
• Performed Lead Conversion into accounts, contacts, and opportunities.
• Developed various Custom Objects, Tabs, Buttons, Components, Visual Force Pages, Controller’s, and Apex Triggers for various functional needs in the application.
• Used Data loader for all data adding, updating, and deleting, exporting data.
• Load/Manage the data using Apex Data Loader and excel Connector.
• Using Apex Data Loader and Import Wizard for migrating records to sources and loaded data into Call Center application and for cleaning of data.
• Developed UI/UX changes for better user interface using Confidential Lightning Design system.
• Worked on SOQL & SOSL query editor and Rest explorer using Translation Workbench and also performed insert, update, upset, and delete actions on records.
• Coding of HTML emails and landing pages using Exact Target MarketingCloud Services proprietary scripting language (i.e. AMP Script) as well as automation and database tools to execute highly dynamic, data-driven campaigns.

Environment: Confidential .com platform, Agile Central, LDS, Apex Language, Visual Force Pages, Components and Controllers, Data Loader, Workflow and Validation Rules, Reports, Report Types, Record types, Custom Objects, Tabs, Email Services, Security Controls, HTML, JavaScript, Eclipse IDE Plug-in.

Confidential, Detroit, MI

Administrator/Analyst

Responsibilities:

• As an experienced developer having already worked on the module, I have been identifying the components that need to be built for ISD portal.
• Using lightning framework for building the Portal enhancements.
• Designing, setting up and maintaining Confidential standard objects, custom objects and junction objects, while also structuring users, roles, security profiles and workflow rules, lightening process builders as well as configuring log-in restrictions and IP access.
• Configurating activities for Confidential .com including Service and Communities applications, new areas of configuration, analyzing and fixing assigned faults, peer-to-peer reviews and testing.
• Creating apps to meet the business functional requirements.
• Working on Custom Settings and Email Services for automation using Apex Classes.
• Working on the Confidential Mobile App of the application and creating Global Quick Actions and Object Specific Quick Actions, customizing custom layouts.
• Developing reports, dashboards, and processes to continuously monitor data quality and integrity.
• Designing Custom Formula Fields, Field Dependencies, Validation Rules, Approval Processes.
• Using data de-duplication tool to ensure the quality of data being entered in the system.
• Analyzing and completing data manipulation through Data Loader and Workbench Tools for importing/updating/deleting records in multiple Confidential Instances.
• Conducting QA Tests on changes to Confidential .com deployment including managing multiple sandbox instances.
• Serving as the daily monitor for the internal Confidential Support inbox.
• Trouble shooting user issues and managing incoming tickets relating to field and record accessibility.
• Participating in cross-functional agile team that addresses strategic business issues involving CRM.

Environment: Saleforce.com platform, Visual Force, Apex Language, SOQL, JavaScript, Data Loader, HTML, Process Builder, Approvals, Reports and Dashboards, Custom Objects, Custom Tabs, Sandbox data loading, Eclipse IDE Plug-in, Windows, Custom Fields, Time based triggers, Triggers, Workflows Rules, Validation Rules.

Confidential, San Jose, CA

Admin/Developer

Responsibilities:

• Involved in various phases of Software Development Life Cycle (SDLC) such as requirement gathering, modeling, analysis, architecture design & development using Spring framework and agile Methodologies.
• Worked with core Java business components and services.
• Built RESTful and SOAP webservices.
• Developed session, entity beans and message driven beans.
• Used Java Persistence API entities to interact with Progress databases.
• Involved in writing complex multi-table joins and conditional queries in Database.
• Wrote interfaces and test clients in order to facilitate testing scheduled jobs.
• Used Git for revision control, working in and switching between different branches.
• Managed and analyzed SonarQube, log files to find information and facilitate problem resolution, and to ensure the quality of code and other bugs before promoting it.
• Used JUnit for local testing and used Maven-based testing to run local server and simulate web servers.
• Conducted merge and used Maven for building and deploying the applications to Tomcat server.
• Collaborated with diverse programming teams to prototype and solve complex business problems.
• Participated in AGILE SCRUM meetings.

Environment: Java, J2EE, Spring framework, SOAP & Rest Webservices, SQL, XML, XSD, Confidential, Confidential, Git, Maven, SQL Developer, CICD, Bitbucket.

Confidential

Jr. Java Developer

Responsibilities:

• Developed new JSP pages, enhanced existing functionality to fit mobile environment, from the requirement documentation.
• Implemented frontend using HTML, CSS.
• Experience in checking in/ checking out CI's in Confidential Repository Manager.
• Wrote queries and scripts for the system Confidential database.
• Used JDBC for database connectivity with Confidential .
• Modified and enhanced database queries.
• Involved in code reviews and ensured code quality across the project.
• Involved in fixing bugs and unit testing with test cases using JUnit.
• Developed and debugged the servlets and EJB with Web sphere Application server.

Environment: Java, JSP, JDBC, HTML, CSS, Confidential 9i, Maven, Log4J, WebSphere, Eclipse, Soap UI.