SUMMARY

• 6 years of professional IT experience in Administration, Development, support of Confidential .com CRM implementation for various clients and web - based applications.
• Proficiency in SFDC Administrative tasks like creating Users, Roles, Profiles, Page Layouts, Email Services, Approvals, Workflows, Validation rules, Reports, Dashboards, Tasks.
• Possess knowledge of CRM processes like Sales, Marketing, Customer Service and Customer Support, Business processes and recommended solutions to improve their processes using Confidential .com.
• Good development experience with Apex Language, Apex Trigger, Apex Scheduler, Batch Apex, Apex Class & Apex Web Service, Visual Force (Page, Component & Controllers).
• Strong front-end development experience using Visualforce pages, Custom lightning Components, HTML, CSS, and front-end validations using JavaScript, jQuery and CSS for rich look and feel.
• Experience working on SOAP and REST APIs for both inbound and outbound integration with Confidential .
• Experience in Data Migration using Import Wizard, Excel Connector, Workbench and other integration tools like Informatica Cloud, Apex Data Loader.
• Ability to write complex SOQL, SOSL queries with consideration to Governor limits across multiple objects within the SFDC database.
• Implemented Community Cloud and built multiple communities to connect to customers, partners, and employees with each other, also to provide better service to customers.
• Enabled Aura Framework by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.
• Experience in upgrading from Confidential Classic to Lightning Experience to develop rich user interface and better interaction of pages.
• Created multiple Lightning Components added CSS and Design Parameters that makes the Lightning component look and feel better.
• Good at configuring MyDomain and SSO (single Sign-On) in Confidential instances.
• Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
• Familiar with Apttus CPQ for subscription, billing, invoicing and can take control of sales process from Quote to Cash. Generated Revenue recognition status automatically with APTTUS CPQ. Have in-depth knowledge in Products, Discounting, Quotes, Pricing in CPQ.
• Worked on various lightning components for developing dynamic web apps for mobiles and desktop devices.
• Profound experience in integrating Confidential with external systems by developing custom Apex Restful web services and outbound calls to external system using native Confidential Http classes and methods.
• Proven Interpersonal, Communicational, Organizational and Project Management skills.

TECHNICAL SKILLS

Force.com Features: Process Builder, Field updates, Reports & Dashboards standard & Custom Objects, Custom labels and Tabs, Role, Dashboards, Security Controls, Workflow & Approvals, and Sandbox data loading, Apex, VF, Triggers, Page Layouts, Record Types.

Force.com Tools: Force.com Apex Explorer, Lightning Framework, Aura Framework, Force.com Excel connector and Force.com Eclipse IDE Plug-in

Programming Languages: APEX, Visualforce, HTML, JAVA

Operating Systems: Windows (10, 7, XP), Mac 10.x

Web Technologies: HTML, CSS, JavaScript, jQuery, XML, CSS, Bootstrap, VF, SOAP/REST

Database: Confidential, SQL-server, MySQL server, DB2, Mongo DB

IDE: Force.com Eclipse IDE

Tools: Apex Data Loader, Workbench, GITHUB, APTTUS, SELENIUM IDE, Import Wizard, Jenkins, SFDC Data Export, ANT.

PROFESSIONAL EXPERIENCE

Confidential, Charlotte, NC

Developer

Responsibilities:

• Taken part in requirements grooming sessions with business users to document and develop enhancements to current org.
• Developed various Custom Objects, Time based workflow rules, approval processes, Tabs, Entity-Relationship data model, Process builder and validation rules.
• Worked on Sales cloud lightning platform involving objects like Account, Contact, Leads, Opportunity, Tasks for Duke Energy Confidential .
• Customized User Roles, Role hierarchies, Profiles and Sharing settings to ensure that the protected data is available only to the authorized users.
• Designed various Web Pages using Lightning components, Aura framework, JavaScript for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Configured Lightning record pages, Approval Process, Permission sets, Permission set Groups, Matching rules, Duplicate Rules, Flows.
• Designed and developed Apex Classes, Controller Classes, and extensions for various functional needs in the application.
• Created Batch Apex classes that run on daily basis to update the fields on the custom objects.
• Used SOQL and SOSL statements within custom controllers, extensions in consideration to Governor limits.
• Worked on installing B2B Commerce Cloud managed package and implemented the functionality based on the requirements from the Duke Energy Confidential business users.
• Migrated Apps from Confidential Classic to Lightning Experience to develop rich user interface and better interaction of pages using aura bundle.
• Used DataLoader and Confidential workbench to insert, update, upsert, delete data.
• Used asynchronous apex like future, queueable, batch classes and schedulable classes to reduce the apex time out errors.
• Worked on Test classes using the best practices. Involved directly with Test Team and did bug fixing using Debug logs.
• Developed Apex test utility classes and test methods and achieved 85-100% of code coverage across the organization.
• Created Apex web service REST callouts to interact with ACI World system to retrieve payment and billing records through Confidential API’s as Middleware system.
• Configured and customized the Duke Energy Confidential Communities using Napili template to best suit the external user’s needs to deliver and to provide better service to External Users.
• Developed and configured various Reports, Dashboards and Report Folders for different user profiles based on the need in the organization.
• Identify and fix critical issues in rapid development and deployment process for the Prod release.
• Integrated REST API webservice for extracting data from external systems.
• Debug Apex scripts using Debug Logs and System Log Console to catch Exceptions and avoid Governor Limits.
• Responsible for creating and maintaining the documentation of all the new releases and enhancements to production org.

Environment:, Force.com, Apex Classes, Controllers, Triggers, Visual Force, Data Migration, SOQL, SOSL, Workflow & Approvals, Lightning Design system, Lightning Components, Confidential, Aura Framework, Visual studio, bitbucket, REST callouts, Sales cloud, JavaScript.

Confidential, West Des Moines, IA

Developer

Responsibilities:

• Worked with Operations Manager and users to determine business requirements, provide administrative support and design /implement solutions in Confidential CRM Environment.
• Involved in creating and managing the custom objects, fields, formulas, validation rules, custom workflow, and approval processes.
• Involved in managing Confidential configuration tasks like multiple user setup, profiles and roles, customization of objects, fields, record types, page layouts, and validations.
• Designed, developed, and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Created responsive and re-usable lightning components which is accessible across the devices like iPad, iPhone, and Desktop.
• Application of Event propagation for inter-communication between the lightning components for passing the attributes.
• Performed UI tweaks using HTML, CSS as per the business requirements on the lightning components.
• Worked with Visualforce Pages, Custom Controllers, Extension Controllers, Apex Coding, Apex Classes, Apex Triggers.
• Developed and deployed workflows and approval processes for opportunities and products/ assets management.
• Involved in development and implementation of Real-time data sync between Confidential and Google database systems.
• Implemented Service Cloud including Service console, Customer Portal, Case Feed, knowledge base and Articles.
• Used best practices for developing Apex controller classes, Lightning components, Apex triggers.
• Created unit test cases and coordinated change requests to drive the business requirements during Integration and Testing stages.
• Worked on the Defect fixes and created documentation on the changes done.
• Involved in data mapping and migration of data from legacy systems to Confidential .com Objects and fields.
• Integrated web services by generating the necessary stubs from the WSDL files for extracting the data.

Environment: Confidential .com platform, Apex, Visualforce, Confidential .com Data Loader, Confidential Configuration, Service Cloud, Sales Cloud, Lightning Components, Aura Framework, HTML, CSS, JavaScript, Web Services, WSDL, Sandbox, Eclipse IDE Plug-in.

Confidential, Kansas City, MO

Admin/ Developer

Responsibilities:

• Involved in Confidential .com Application Setup activities and customized apps to match functional needs.
• Performed Confidential .com Developer and Administrator roles.
• Worked on various Confidential .com standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Opportunities.
• Created various Profiles and configured PermissionSets based on organizational hierarchy requirements.
• Involved in Business Automation tasks using Workflows, Apex, Email Notifications, and branded templates.
• Designed, Implemented, and deployed Custom objects, Page layouts, Custom tabs, Components, and S Control to suit to application needs.
• Created Custom Objects and defined lookup and master-detail relationships on objects and created junction objects to establish many-to-many relationship among objects.
• Implemented Apex Classes, Visual Force pages & Triggers and linked them to manage workflows implemented in system.
• Designed various Webpages in VisualForce for capturing various customer enquiries and implementation logic for migrating cases to different queue based on the type of customer enquiry.
• Responsible for understanding the data migrating requirements and analyze data to be loaded from legacy systems to Confidential .com using DATA LOADER.
• Worked on release management items i.e., component tracking, pre-deployment activities, Code backup, Data backup, code migration through change-sets and Force.com IDE and post deployment activities.
• Configured the Contract management and revenue management using APTTUS CPQ.

Environment: Force.com Platform, Confidential Enterprise Edition, ANT, Force.com Web Services API, SOQL/SOSL Queries, Eclipse, Force.com Eclipse Plug-in, APTTUS, jQuery, HTML, Java Script, CSS, AJAX and MVC design patterns

Confidential

Java Developer

Responsibilities:

• Developed UI using HTML, CSS, JavaScript, and AJAX.
• Involved in Understanding and analyzing the requirements and part of the process of designing the system in WATERFALL methodology.
• Designed, developed, and validated User Interface using HTML, JavaScript, and CSS.
• Implemented server-side programs by using Servlets and client side by using JSP.
• Developed the application using Struts Framework that leverages classical Model View Controller (MVC) architecture.
• Used Hibernate as the Object/Relational Mapping Framework to access and manipulate data from the database.
• Wrote stored procedures and Database Triggers using PL/SQL.
• Expertise on entire Intranet and Internet applications using Web/Application Servers like Apache Tomcat.
• Involved in unit testing, integration testing.
• Used Firebug to keep a track of bugs.
• Used Clear Case tool for build management and ANT for Application configuration and Integration.
• Created, executed, and documented, the tests necessary to ensure that an application and/or environment meet performance requirements (Technical, Functional and User Interface).

Environment: Windows, Linux, Rational Clear Case, Apache Tomcat, Java, Selenium WebDriver, JAX-WS, SOAP, WSDL, JSP, HTML, CSS, JavaScript, Ajax, Confidential IDE, log4j, ANT, struts, JPA, XML, Confidential WebLogic.