PROFESSIONAL SUMMARY:

• Senior Salesforce Developer with over 5+ of experience.
• Extensive experience in analysis, design, development, Customization and implementation of
• Software applications in Salesforce CRM.
• Salesforce Certified Platform Developer I (PD1), Administrator (ADM 201)
• Worked on Salesforce CRM Application Web Programming, Dynamic UI for browser - based applications.
• Worked on Apex programming and Visualforce pages.
• Implemented Apex Batch and Schedular classes
• Worked on Workflows, Validation rules and Process Builder.
• Experienced in Salesforce integrations using REST and SOAP API
• Implemented and outlook integration with Salesforce.
• Implemented Data imports using Data Loader and Workbench tools.
• Experienced in Salesforce Lightning using Lightning Aura Framework.
• Worked on Lightning Components using SLDS (Salesforce Lightning Design System), LDS (Lightning Data Service) and Client Side and Server-Side controllers.
• Worked on Asynchronous Apex - Schedule Apex, Batch Apex and Future Methods.
• Created Custom objects, Page layouts, Record Types & Custom fields etc. Worked on deploying customizations from Sandbox to other environments using Change Sets in Salesforce.
• Worked on Sharing Rules, OWD, Permission Sets, Profiles Role hierarchies.
• Worked on Salesforce flows.
• Worked on Lightning communities.
• Strong database skills, Object Oriented Programming and development noledge.
• Active team player with forward looking attitude; Has good communication skills.
• Ability to learn new technologies as project demands.
• Experience in managing stakeholders expectations and report progress and milestones.

TECHNICAL SKILLS:

Technology: Salesforce.com, Apex, Lightning, Salesforce CRM, Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages / Components, Apex Web Services, Workflow & Approvals, Analytic Snapshots, Case Management Automation.

Data Bases: MS SQL Server 2000/2005, SSRS, DTS, PL/SQL, MS Access, and MySQL, RDBMS.

Technologies: HTML, CSS, JavaScript, Java, Python, jQuery, Bootstrap, SQL

WORK EXPERIENCE:

Confidential

Salesforce Developer

Responsibilities:

• Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
• Upgraded some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages.
• Retrieved some data and its functionality from Third - Party API's and displayed within the lightning component. Leveraged APEX Controller to make a call for external requests to retrieve data from various API's and displayed them on to the component.
• Minimized code in JavaScript Controllers by adding reusable functions in Helper Component. Updated the APEX Controller and Helper functions regularly making the Component Context Aware as per business requirement.
• Tested apps by appending multiple components to a Lightning application theirby deployed Applications from Sandbox to Production.
• Used refined global search in Lightning by developing Apex classes and Controllers.
• Experienced using Force.com IDE for creating, modifying, testing, and deploying Force.com Applications. Used SOQL and SOSL statements within Governor Limits for data manipulation needs of the application using platform database objects.
• Maintenance of installed Managed Packages in Lightning using Apex. Experienced in using Data Migration tool called Data Loader.
• Visualforce Pages for Lightning Experience, Alternates for Java Script Codes, Sharing Visualforce pages between Classic and Lightning.
• Packaged and deployed customizations from Sandbox to other environments using eclipse and changesets. Deployed Apex using Force.com IDE, Force.com migration tool and Web Services API. Worked on REST/SOAP web services to integrate salesforce with third party systems. Used field level security along with page layouts in Lightning to manage access to certain fields. Implemented the Web Services through WSDL in the Salesforce.com for outbound messaging. Involved in daily stand-up meetings, Scrum. This resulted to bring good solution to the business requirement.

Environment: Apex, Visual Force, Data Loader, Lightning Bundles, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Sales cloud, Security Controls, SQL and Eclipse IDE Plug-in.

Confidential, Edmonton, AB

Salesforce Consultant

Responsibilities:

• Implemented new feature enhancements on Service cloud console view and developed few Visual force components.
• Developed Lightning Components and used Lightning App Builder to use those components in Lightning Pages and Record Pages.
• Developed Apex triggers, classes to achieve user's desired functionality and has written the dependent test classes.
• Developed Lightning apps using Lightning Components and made them compatible with salesforce1 mobile app.
• Implemented Case Management Automation to track and solve Customer's Issues. Implemented Email - to-Case, Web-to-Case to enter generated cases to Case Object.
• Configured and tested Salesforce Service Cloud to enable servicing, tracking, and reporting of incoming requests via Email, Web, and Phone.
• Involved in migration from salesforce classic environment to lightning environment.
• Involved in integration of their legacy system with Salesforce CRM package through web services based on BULK API.
• Involved in administrative activities like scheduled data cleansing, security setup and workflow updates.
• Implemented Apex Controller, triggers and test classes with test code coverage of 90-100% using Force.com IDE.
• Designing and development of visual force pages as per the user requirements.
• Created Task routing using Apex controller in such a way dat ensure the sales team follows up on every task within due hours.
• Customized Reports and Dashboards for business use and added lightning components to lightning pages and record pages.
• Assigned profile and roles according to the company requirement and involved in end user .
• Recognized SF.com usage problems and produced optimal solutions.
• Coordinated in cross-functional teams.
• Managed with vendor partners and formulated optimal solutions for integration.

Environment: Saleforce.com platform, Lightning, Apex, Visual Force, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Sales cloud, Security Controls, SQL and Eclipse IDE Plug-in.

Confidential

Salesforce Developer/Administrator

Responsibilities

• Extensively worked on customizing case management by creating Assignment rules, Auto response and escalation rules.
• Implemented Web - to-case and Email-to-case functionalities.
• Extensively worked on Apex Triggers, and Email services.
• Worked on integration of two instances using Apex REST API callouts
• Implemented REST Endpoint Apex classes for inbound webservices.
• Translated Email templates, visual force pages, custom objects/fields using Custom labels and Translation workbench.
• Validation rules were created to ensure the required data is captured in the fields.
• Customized Escalation rules and Assignment Rules to custom objects.
• Setup Live Agent as part of case management implementation inside service cloud.
• Worked with global users.
• Involved in data cleanup and mapping in data migration project.
• Design and developed Role Hierarchy.

Environment: Workflow & Approvals, Custom Objects, Custom Tabs, Page Layouts, Email Services, Security models, HTML, Web Services, WSDL, SOAP, Reports, Eclipse IDE Plug-in.