SUMMARY:

• 7 Years of hands on experience in Software Development and 6 years of hands on experience On Salesforce Developer & administration with Domain experience including analysis, requirement gathering, design, developer, enhancements, testing, deployment and maintenance of standard object - oriented enterprise applications Experience with Salesforce.com Sales Cloud, Service Cloud, and Communities and also Experience in Lightning Web Components.
• Good experience in developing Salesforce Lightning Apps, Components, Controllers and Events.
• Experience with SDLC process in agile methodology. Strong implementation and rollout experience with salesforce.com CRM (sales cloud, Service cloud, Marketing cloud), Communities, Sites and Force.com platform.
• Experience in creating, maintaining and enhancing visual flows, workflows, approval processes, formula fields, validation rules, field dependencies, automated alerts, and field updates according to application requirements.
• Created many Lightning Components and server-side controllers to meet the business requirements. Experienced in migrating the standard and custom objects in standard experience to lightning experience.
• Worked on Lightning Process builder flows, Connect API, chatter and Quick actions.
• Enabled LWC Framework, by adding LWC Attributes and LWC Handlers for Events to focus on Logic and Interactions in Lightning Applications.
• Implementation of Salesforce Service Cloud from Business case to operation.
• Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
• Extensive experience in Data Migration using third party tools like SOAP API and REST API.
• Create Lightning web components using JEST Framework.
• Worked on building Salesforce standard/custom report types, Reports and Dashboards across various objects for different business groups.
• Created Workflow alerts and automated email response and used series of Ant scripts to commit and pull files from GitHub
• Worked with Salesforce Process Builder and consolidated existing workflow rules with process builder.
• Good experience in integrating external applications with Salesforce .com both Inbound and Outbound by writing Apex SOAP and REST Web Services and Apex Callouts.
• Good working experience with Eclipse IDE, Force.com Plug-in, Developer console and Force.com Explorer environment.
• Team player with good interpersonal skills, strong understanding of fundamental business processes, excellent Communication and Problem-solving skills.
• Strong experience in deploying Salesforce components across various sandbox and production instance using Change Sets, Force.com Migration tool and Eclipse.
• Experience automating standard business processes utilizing declarative and programmatic skills
• Used JIRA Agile for project management and bug tracking. Always willing to learn new skills to improve efficiency and increase noledge base.
• Strong organizational and project management skills, able to plan, prioritize and meet deadlines
• Used Source tree to move the code from one environment to other environment and Target Process to maintain sprint stories and defects.
• Experience in creating Custom Objects, Custom Formula Fields, Field dependencies, Relationships, Pick-lists, Custom Tabs, Validation rules, Work Flows, Approval Processes, Page Layouts, Search Layouts to meet the client’s requirement and functionality.
• Experience on designing the Integration between salesforce and external systems by considering aspects like security and real-time requirements (Ground to Cloud, Cloud to Cloud, Cloud to Ground).
• Knowledge and Working experience on Salesforce Data Management, Managing Large Data Volumes, Avoiding Data Skewing (Ownership Skew or Lookup Skew), Data Model, Data Quality, Managing Duplicate Records (Duplicate Management), Data Governance and Stewardship, Data Migration Best Practices, Leveraging right SFDC API during data Load.

TECHNICAL SKILLS:

Salesforce Technologies: SFDC Certified Force.com Advanced Developer, Salesforce CRM, Salesforce SFA, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages / Components, S Controls, Apex Web Services, AJAX, Workflow & Approvals, Dashboards, Analytic Snapshots, Case Management Automation, Custom Objects., Lightning, Lightning Data Services, Lightning Design Systems, Lightning Testing Services, Integrations, Autantication, User Interface API, Lightning Web Components.

Salesforce Tool: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Apex Data Loader, Force.com, Workbench, Force.com Platform (Sandbox and Production), SFDX, Salesforce CLI, Visual Studio Code, VSCode Apex Replay Debugger, Lightning Inspector, Lightning Linter, Scratch Orgs.

Other Programming Lang: SQL, R, JavaScript, HTML, XML C, C++, C#, SAS, ECMA Script

Databases: MS SQL Server 2000/2005, PL/SQL, RDBMS, Oracle 8i/9i/10g, MS Access, and MySQL

Operating Systems: Windows NT / 2000 / XP Pro / Vista, Windows Server / 2008, Linux

PROFESSIONAL EXPERIENCE:

Confidential, Arlington, VA

Salesforce Lightning Developer/Admin

Responsibilities:

• Perform ongoing Salesforce administration (create accounts / profiles, defining fields, updating layouts, reports, dashboards, etc.) and develop functionality and implemented Sales, Service Cloud and communities.
• Implemented sales cloud by Configuring various standard and custom objects for both Sales Cloud and Service Cloud like Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Reports, Products and Cases.
• Created sales incentive processes, including calculation of sales incentive and rewards, and continuous improvement of processes in sales cloud using the apex code.
• Created multiple process builders to replace the legendary work flow rules.
• Created Flows for much complex business logic to avoid coding.
• Design, develop, test, document, and deploy high quality business solutions on the Salesforce platform based on industry best practices as well as business needs.
• Migrating existing Aura Components and Visual force page to Lightning Web Components to improve application performance by following web standards, shadow DOM, custom elements, templates, ECMA Script, events.
• Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
• Involved in Setting up Service Cloud (Creating queues, Web-to-case setup, auto assignment rules, auto response rules, escalation rules).
• Experience on integrating SFDC with External System using Web Service API, Rest-Based API, Bulk API, and Outbound Messaging.
• Experience in integrating the application with in house legacy systems using REST API Web services.
• Setting up Service Cloud Console, Cases (Web to case, Email to case), Solutions, Case Assignment and CTI Integration.
• Experience in writing REST API with different methods, mostly HttpGet, HttpPost, HttpPatch, HttpDelete and HttpPut
• Visualforce Pages for Lightning Experience, Alternates for JavaScript Codes, Sharing Visualforce pages between Classic and Lightning.
• Experience in managing Repositories using Jenkins and GitHub
• Expertise in VisualForce, APEX Database, APEX Triggers and APEX Testing. Designed Visual Force pages with custom controllers and controller extensions to build custom user interfaces for mobile and web apps.
• Created many Lightning Components and server-side controllers to meet the business requirements. Experienced in migrating the standard and custom objects in standard experience to lightning experience.
• Using Copado tool for all types of deployments from source org to production.
• Created workflow rules dat defined related tasks, email alerts, and field updates. Automated workflows dat make applications collaborate with Salesforce Chatter for the users in the company posting messages to groups and individuals.
• Data migration and updates through the tool provided by Sales force.com and Copado tools.

Environment: SaleForce.com platform, Visual Force (Pages, Component & Controllers), Apex (Classes, Controllers & Triggers), Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Data Loader, Sandbox, HTML, Java Script, Eclipse IDE Plug-in Salesforce Developer, Aura Framework, Lightning web components, Lightning Data services, Lightning Test services, Lightning Events, Lightning design systems, Copado tool.

Confidential Atlanta, GA

Salesforce Lightning Developer/Admin

Responsibilities:

• Experience in modifying Visual Force pages to support the Lightning Experience and good understanding of lightning mode and its features.
• Strong in Aura Lightning framework with Applications, Components, Controllers, Stylesheets.
• Experience in building reusable UI components with lightning component framework
• Experienced using Salesforce Lightning UI. Created Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
• Design and implement RESTFUL/SOAP webservices using various data format (JSON, XML) to provide interface to the various third-partyapplications.
• Created rich UI using HTML5, CSS, JavaScript and Ajax Angular JS in the visual force pages.
• Developed Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
• Retrieved data from Third-Party API’s and displayed within the custom lightning component.
• Developed Lightning Component using Lightning Data Services to do CRUD operations on Salesforce Records without making multiple Server-side calls to Apex.
• Making Synchronous and Asynchronous calls from salesforce to third party applications.
• Use Future method to make Asynchronous calls.
• Use different adapters to call from apex class in lightning web components.
• Integrated Salesforce with computer-telephony integration (CTI) systems to allow service agents to make and take calls on Lightning Platform using Open CTI API’s.
• Developed the user interfaces on lightning platform using Visual Workflows, Lightning Components, Visual Force Components, Quick Actions
• Good hands on experience with GitHub version controller system moving code to the different types of sandboxes.
• Used Gearset tool for automated deployment.

Environment: Saleforce.com platform, Apex Language, Visualforce (Pages, Component & Controllers), Lightning components, Lightning Data services, Aura framework, Lightning Test services, Lightning Events, controllers, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Gearset.

Confidential Staunton, VA

Salesforce Developer

Responsibilities:

• Involved in various activities of the project, like information gathering, analyzing the information, documenting the functional and non-functional requirements.
• Worked with various salesforce.com objects like Accounts, Contacts, Leads, and Campaigns etc.
• Developed various custom objects, tabs, components and Visual Force pages. Customized page layouts for standard/custom objects and assigned record types.
• Developed and configured various custom reports and report folders for different user profiles based on the need in the organization.
• Built lightning pages with reusable lightning component on app and record level, configured component visibility on page.
• Worked on lightning flow, process builder, platform events and quick action.
• Designed, and developed Apex classes, Controller classes, Extensions and Apex triggers for various functional needs in the application.
• Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from the home grown applications by using the home-grown web services.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Developed Lightning components and Lightning apps to provide better and more interactive interfaces to end users, which help in sales enhancements.
• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files intosalesforce.com, checking for the correctness of the data.
• Packaged and Deployed customizations from Sandbox to other environments using Force.com IDE.

Environment: SaleForce.com platform, Visual Force (Pages, Component & Controllers), Apex (Classes, Controllers & Triggers), Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Data Loader, Sandbox, HTML, Java Script, Eclipse IDE Plug-in Salesforce Developer .

Confidential

Salesforce Admin/Developer

Responsibilities:

• Performed the roles of Salesforce.com Developer and Administrator.
• Developed/implemented Partner Portal using Salesforce platform.
• Responsible for setting up web services integrations.
• Agile Development Methodology was followed for the implementation.
• Developed Visualforce pages and integrate them with the pricing team.
• Designed, and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
• Maintaining test coverage for all the classes and triggers and supporting deployment activities.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Leads,
• Campaigns, Reports and Dashboards.
• Designed Custom objects, Workflow rules, Validation rules, Reports and dashboards, Approval process.
• Maintaining data quality by identifying and deleting or merging duplicate records, cleansing and updating inaccurate data.
• Providing support for the day to day management of Salesforce.com
• Perform unit testing, integration testing, and performance testing of new application functionality. Analyze and mitigate issues identified during testing
• Troubleshoot common user access and visibility issues on a regular base.
• Knowledge base articles for support agents to communicate with customers easily and ca handle multiples chat at once.
• Organized Role Hierarchy, Permission Sets, OWD, Sharing rules to appropriate security controls.

Environment: Saleforce.com platform, Apex Language, Visualforce (Pages, Component & Controllers), Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading.

Confidential

Salesforce Administrator.

Responsibilities:

• Created and maintained 500+ Users. Created Profiles and permission set for users.
• Designed Custom objects, fields. Designed appropriate Page layouts and record types to Objects based on user requirement.
• Configured various standard and custom objects for both Sales Cloud and Service Cloud like Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Reports, Products and Cases.
• Created Lightning app pages, record pages and home pages in lightning environment using standard lightning components and built custom components where and when required using lightning web components.
• Integrated with external applications using the REST API
• Created routing based and skill based Omni-channel for case maintenance in the organization.
• Created Omni-Channel both routing and skill based. Created Web-to-Case, Email - to-Case and maintained the case management.
• Created communities and built them for employee discussion hub and support and self-service portal.

Environment: Saleforce.com platform, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading.

Confidential

System Administrator

Responsibilities:

• Monitored the usage of CPU, load on CPU, checking the load on memory and various security aspects of the systems configuring the network printers.
• Installed, configured and maintained Oracle 8i
• Involved in implementation, configuration, and administration of LAN, WAN, CISCO VPN, Pix Firewall and VOIP Systems.
• Performed problem determination and restored service using standard procedures.
• Responsible for Day-to-Day Backup and Recovery using tar.
• Performed Recovery Management on tapes using Ignite-U.

Environment: Linux, Oracle 8g, NIS, DNS.