SUMMARY

• 7+ years of IT experience in Confidential .com Administration and Development with hands of experience using Java technologies.
• Experience in Administration, Configuration, Implementation and Support of Confidential CRM and force.com IDE.
• Endured in designing and developing Apex Classes, controller classes, Apex triggers and batch Apex for various functional needs in the application.
• Knowledge on new release of lightning components.
• Worked with Approval Processes, custom Tabs, custom reports, and report folders, report extractions to various formats, design of Visual Force Pages, Snapshots, and Dashboards .
• Leading the analysis and business requirements gathering to develop detailed functional requirements, clearly stating project scope
• Professional on base Lightning components are available as Aura components and as Lightning web components.
• Worked on multiple Number of lightning Web Components and allowed the LWC to manipulate the DOM instead of JavaScript.
• Experience in integration of Confidential .com applications with third party systems using SOAP API, REST API, REST Callouts and Confidential Connect.
• Worked with Sales force to understand lightning limitations and workarounds
• Expertise in Confidential .com platform by designing the required entities like custom objects, creating the relationships/junction objects like lookups, Entity Relationship data model, Roll - up summary, Pages, and Interfaces.
• Experience with Lead Management, Case Management and Customer Portal.
• Experience in creating Validation Rules, Approval Process, workflows for auto lead routing, lead escalation and Email Alerts.
• Experience in Confidential .com application setup activities and customized the applications to meet the functional requirement of the organization.
• Strong exposure to configuration management tools such as Ansible, Puppet, Terraform and Docker
• Strong exposure to creating Docker images and docker containers.
• Experience in creating and manage workflow rules, field updates and email alerts.
• Good experience in Mass imports and exports of data using Import wizard and Data Loader.
• Good work experience on Notification services in setting up the Scheduled jobs and alerts.
• Experience in exporting the data to Excel Files and Text Files from database.
• Experience in querying Confidential .com database using SOQL & SOSL queries using Force.com Explorer.
• Good development experience with Apex Language, Apex Trigger, Apex Scheduler, Batch Apex, Apex Class Apex Web Service, Partner WSDL Enterprise WSDL, Visual Force Page, Component Controllers and S-Control.
• Extensive experience in preparing the application over view, run book, system documentation and user manual.
• Good understanding with Client/Server architecture, Object-Oriented design techniques and web application design under Model View Controller (MVC) and Service Oriented Architecture (SOA).
• Experienced in web technologies like HTML, XML, CSS, JSP, JavaScript, WSDL, and SOAP.
• Basic knowledge of Adobe Flash, Service Cloud and Sales Cloud and Chatter.
• Experience in cloud technology and on-premise infrastructure integration for Confidential .com.
• Experience in Unit Testing, Test Coverage and Code Review.
• Excellent hands on experience with XML, XSL, XML Schema, HTML, and CSS.
• Highly organized and dedicated with a positive attitude, capable of producing results immediately on hire.
• Excellent communication and inter-personal skills, accustomed to working in both large and small team environments.

TECHNICAL SKILLS

Confidential: AppExchange, Data Loader, Lightning (Pages, Custom Components, Apps), Lightning Actions and Events, Apex Classes, Apex Triggers, Test Classes, Apex Custom Controllers and Extension, Visualforce (Pages, Components & Controllers), Validation Rules, Workflow rules, Flows, Outbound Messages, Approval Processes, Process Builder, Dashboards, Reports, Custom Objects, REST API, Force.com IDE, SOQL, SOSL, Lightning App Builder, Lightning Out, Lightning Bolt, Aura and Lightning Frameworks, Live Agent, Changeset, WSDL, AppExchange

Confidential Clouds: Sales Cloud, Service Cloud, Community Cloud

Languages / Scripting: Apex, C, C++, C#, JavaScript, SQL, PL/SQL, HTML, JavaScript, Confidential, jQuery, XML, CSS

Database & Tools: Confidential, SQL Server, Tableau, PowerBI, MS Access

Integration: Jitterbit, Confidential ICS, REST/SOAP

OS & Browser Platforms: Windows, Linux, iOS, Android, Internet Explorer, Firefox, Chrome, Safari

Productivity Tools: MS Office (Word, Excel, PowerPoint), MS Visio, MS Outlook, OneNote, OneDrive, Google Drive, Lucid Charts

Testing: Confidential Quality Center / Application Lifecycle Management ( Confidential QC/ALM)

AppExchange: DocuSign, Dataloader.io, Conga Composer, Mailchimp, Slack, Twilio

PROFESSIONAL EXPERIENCE

Confidential, Los Angeles, CA

Cloud Developer

Responsiblities:

• Involved in business requirements meeting for requirements analysis, designing data model, identifying customizations and prepared Technical Design Document.
• Worked with business owners to understand their requirements for Confidential Marketing Cloud application.
• Provided application support and coordinated with offshore team.
• Built high level data flows to meet business requirements.
• Hands on experience on Confidential product which is a cloud based Bank operating system.
• Responsible for developing embedded Visualforce pages within Confidential UI’s for complex business requirements.
• Configured Confidential Routes Groups, Routes, Sub Routes, Screens and Screen Sections.
• Monitored automations in Automation Studio and was responsible to enhance the system by implementing data retention methods.
• Created Email Templates in Content Builder and was responsible for email tracking.
• Followed QA process to ensure emails are rendered as insisted across all email clients and screen resolutions.
• Effectively communicated between technical, operational and strategy groups. Created many Data extensions to accommodate custom scenarios.
• Used SOQL SOSL with in Governor Limits for data manipulation needs of the application using Force.com Explorer.
• Automated the import, extract and Query activity using Automation Studio. Used Dynamic content for subject lines.
• Used AMPscripting to use data from DataExtensions. Used SOAP API in order to invoke triggers and create redundant data.
• Responsible for technical coordination including email QA in HTML, writing SQL query and AMP Script logic and leveraging assets to build and deploy email campaigns.
• Used HTTP Callout using Confidential to fetch records/data from other system and display them on the fly in the Visualforce Page each time the page opens.
• Used HTML, CSS, AMP Script and other technologies to build customized solutions that support critical business functions.
• Running data extracts for each business unit and determining the email sends volume per day daily.
• Coded mobile responsive emails, landing pages and digital ads from scratch, and stay up-to-date with emerging email marketing best practices.
• Analyze and evaluate report and information requirements for end - users. Build reports, dashboard and leverage folder security to grant access to user groups. Work on business intelligence technologies using SAP Data Service and Tableau.
• Optimize and improve the overall runtime of Omni scripts, Data Raptors and Vlocity Integration .
• Building Complex and Reusable Components in Vlocity.
• Created Data Raptor, Remote Actions, REST APIs to extract and Load Data from Confidential .
• Deep Understanding and hands-on experience in VlocityOmniScript, Vlocity Data Raptor, Vlocity Cards and Templates, Vlocity Actions development.
• Assisted in building Journeys in Journey Builder for campaigns that are by the business team.
• Implemented Data Loader to load data from Marketing Cloud to Service Cloud.
• Configured the Account, Business Units and data filters, created new users, assigned appropriate roles and configured security settings.
• Closely interacted with Confidential team to implement Data Retention policies for the business.
• Wrote SQL Queries in Heroku to ensure data integrity between the systems.
• Generated discover reports and presented campaign engagement statistics to business owners to direct future strategies and initiatives.
• Helped in developing strategy and roadmaps for email marketing programs to drive acquisition, customer retention, customer growth, and demand generation to achieve quantifiable revenue goals.
• Worked on Admin tasks related to Page Layouts, Fields, Dashboards and Custom Objects in Service Cloud.
• Created Users and granted permissions in Service Cloud as per the requirements.

Environment: Marketing Cloud Marketing Cloud Admin, Velocity,Marketing Cloud Integration, Automation Studio, AppExchange, Journey Builder, Audience Builder, Confidential, REST API, HTML, Java Script, CSS, Confidential, Triggers, AmpScript, Heroku, SQL, Web Services, Reports,, Email Services, Tracking, Tableau, PowerBI, Data Import/Export.

Confidential, Boston, MA

Developer/Admin

Responsiblities:

• Developed Apex Triggers, Apex Classes and Visualforce pages with various customizations requested by business users.
• Written SOQL, SOSL for data manipulation needs of the application using platform database objects.
• Developed VisualForce pages with java Script and Apex classes.
• Developed Confidential .com visualforce pages using Java script, and Ajax toolkit for client side validations and rendering sections/components based on user options.
• Implemented Confidential Lightning Web Components for small set of users within the organization, developed Lightning components and server-side controllers to meet the business requirements.
• Used Force.com IDE for developing apex classes, triggers, visualforce pages, objects and validation rules.
• Created relationships among objects with Lookup, Self, Master-detail relationship and used Junction object for many-to-many relationships.
• Used Data Loader to perform CURD operations and bulk import or export of data from Confidential .com to files and vice-versa using comma separated values CSV files.
• Integrated Confidential with Informatica on Demand for the proper mappings and extraction and transformation of data.
• Created Lightning web components and apps combining Lightning Design system, Lightning App Builder and Lightning Component features.
• Created various reports summary reports, matrix reports, pie charts and dashboards and Report Folders to assist managers to better utilize Confidential .
• Created workflow rules and defined actions like Tasks, Time-Dependent actions, Email Alerts and Field Updates to implement business logic.
• Administration experience in creating roles, profiles, user accounts, permission sets and assigned to different roles to users.
• Created various Reports & Dashboard with Tableau & Power BI to assist managers to better utilize Confidential cloud as a Sales Cloud, Marketing Cloud, Service Cloud & Analytics Cloud.
• Written triggers to process inbound emails from customers to automatically create new Case records.
• Migrated components across various other SDLC environments like QA, UAT and Production environments using Force.com Migration tools, change set and work bench.
• Implemented Confidential .com dashboards as per business requirements.
• Involved in SFDC application support for end users.

Environment: Confidential .com platform, Sales cloud, Service cloud, Apex classes, LWC,Triggers, Visualforce pages, Controllers, Data loader, Demand tool, Workflows, Approvals, Tableau, PowerBI, Custom Objects, Tabs, Page Layouts, CSS, HTML, Java Script, Confidential, Reports, Dashboards, Eclipse IDE Plug-in, Windows.

Confidential

Developer/Admin

Responsibilities:

• Performed detailed analysis of the business process and prepared the requirement document (BRD) by interviewing key Stakeholders and used it as a baseline for further design and implementation.
• Developed and configured Dashboards, Reports and Report Folders for different user profiles based on the need in the organization.
• Designed, developed and deployed various data integration interfaces, Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Designed & Deployed the Custom objects, Custom tabs, Validation rules, Auto-Response Rules, Page layouts, to suit to the needs of the application.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail.
• Worked on various Confidential .com standard objects like Accounts, Contacts, Opportunities, Opportunity products, and products.
• Developed custom user interface using Visualforce Pages, Components and Controller Classes.
• Designed various Reports (using the Report Build) and Dashboards to assist the University Admin Department to better utilize Confidential as an Analytical Tool to expedite the Loan Granting Process.
• Worked on configuring and customizing Service/Sales cloud.
• Customized sales cloud around price books, quotes and custom orders object.
• Importing and exporting of large volumes of data using the Data Loader.
• Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
• Implemented Data Loader to load data from Marketing Cloud to Service Cloud.
• Developed and configured various Reports and Report Folders for different user profiles based on the organization initiatives.
• Created Apex REST web service methods to inbound calls to Confidential and supported response in Confidential and XML format.
• Customized User Roles, Role hierarchies, Profiles and Sharing settings to ensure that the protected data is available only to the authorized users.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Customized different objects at field-level, implementing advanced fields such as Picklists, Field Dependencies, Custom Formula Fields and Validation Rules.
• Worked on Admin tasks related to Page Layouts, Fields, Dashboards and Custom Objects in Service Cloud.
• Worked closely with project manager to define the scope, timeline, effort and resources necessary to complete business requirements and process work on project initiative.

Environment: Confidential .com platform, Lightning, service cloud,Apex Script, Visualforce Pages, Controllers, CSS, Encryption Fields, Custom Objects, Custom Tabs, Page Layouts, Reports, Dashboards, Confidential, XML, Eclipse IDE Plug-in.

Elizabethtown, KY

Responsibilities:

• Interacted with various business user groups for gathering the requirements for Confidential implementation and documented the Business and Software Requirements.
• Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Confidential .com (SFDC) and using other Platform based technologies like Visualforce, Force.com API, and Web Services.
• Customized tab worked with various standard objects like Accounts, Contacts, Leads, Campaigns, Cases and Solutions.
• Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, Components to suit to the needs of the application.
• Created Custom Objects and defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Implemented Case Management Automation to track and solve Customer’s Issues. Implemented Email-to-Case, Web-to-Case to enter generated cases to Case Object.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Provided the to the internal business users to use the application and develop their own custom report.
• Prepared user manual and technical support manual.

Environment: Confidential .com, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, HTML, Java Script, Java, Web Services, Windows.

Confidential

Java/J2EE Developer

Responsibilities:

• Developed modules in Java and integrated with MySQL database.
• Responsible for coding using Java Servlets, Java Beans and XML.
• Worked with OOPS concepts such as Inheritance, Encapsulation, Abstraction and Polymorphism.
• Expertise in performing operations such as Collections, Exception Handling and Multithreading.
• Developed web applications using Spring MVC framework.
• Deployed Spring Boot based micro services and Docker container in internal cloud server.
• Setup the class path for the Java JDK and managed the JVM (Java Virtual Machine) settings.
• Involved in Analysis, Design and Development of different phases of Process Flow module.
• Designed and developed highly customized front end screens using Sencha ExtJs framework library, JavaScript, HTML, CSS as a Rich Internet Application(RIA).
• Experience with Docker containers, leveraging Linux Containers and AMI's to create Docker Images/ containers images, tagging, pushing images, integration of Spring boot.
• Worked on various design patterns UML and Enterprise Application Integration.
• Implemented Action class and Action Forms using struts
• Experience with Docker Containers, leveraging Linux Containers and AMI’s to create Docker Images/containers and kubernetes.
• Worked on the design of the entire end-to end architecture for the Classification Web Application.
• Added Dynamic functionality to the user interface using Java Script.
• Implementation of components and wireframes using cross-browser compatible JavaScript, JQuery and AJAX.
• Experience in Programming with SQL, PL/SQL.
• Developed CI/CD system with Jenkins on Kubernetes environment, utilized Kubernetes and Docker for the runtime environment for the CI/CD system to build, Test and Deploy.
• Experience in creating, maintaining and cleanup the containers on Docker.
• Used Docker as a new level of simplicity to define and create applications or services by encapsulating them in containers.
• Used Docker containers for eliminating a source of friction between development and operations.
• Used JDBC for administering and managing users and clients.
• Implemented XSLT transformation for converting XML to HTML.
• Implemented database tables, middleware designing, client-side web programming and server-side java programming.
• Followed Scrum Agile methodology for the iterative development of the application.
• Scripting of Test cases base on the specifications received for the request.
• Utilized various Testing methodologies for testing application on various levels like system testing and integration.

Environment: Java 1.3, Java Script, Java Beans, Java Servlets, JQuery,Docker, Apache Tomcat, Eclipse, Kubernetes, AJAX, Windows, PL/SQL, JDBC, XML, CSS, HTML.