SUMMARY

• Around 7 years of experience in information technology with experience in all the phases of SDLC (Analysis, Design, Development, Administration, Implementation and Support) in various software Applications using Confidential (CRM) and Mainframe.
• Contributed effectively in all phases of the SDLC with emphasis in Enterprise Architecture, System Design, Technical Analysis, Business/Requirements Analysis, Software Development, and Testing.
• Experience in software development environment using AGILE and SCRUM methodologies and participated in Daily Scrums, Sprint Planning, Sprint Retrospective meetings.
• Experienced in analyzing business requirements, Entity Relationship diagram and implementing them to Confidential custom objects, Junction objects, master - detail relationships and lookup relationships.
• Experience on Confidential .com developer toolkit (force.com IDE), Triggers, Visual Force Pages, data migration and working knowledge of Apex classes, Controllers, SOQL & SOSL.
• Experienced in admin modifications like Creating Roles, Profiles, Email Services, Page Layouts, Workflow Alerts and Actions, and Approval Workflow.
• Experience in creating Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
• Strong Confidential development experience with Apex Classes, Triggers, Controller Classes, Visualforce pages and Integrating with external sources by developing SOAP, RESTful API Web Services for inbound calls to Confidential .
• Worked on customization of Sales Cloud schema by customizing standard objects like Leads, Accounts, Contact and Opportunity, Products.
• Extract target Marketing Cloud in experience development on marketing cloud with Confidential and their billing system site.
• Experience on Confidential Platform and its suite of products, e.g., how Community cloud is architecture, structure, security, and how to integrate between legacy systems and cloud systems.
• Experience working across various SFDC implementations covering Sales Cloud, Service Cloud, Call center, Chatter & App-exchange applications.
• Experience on Continuous Integration Using CircleCI, Jenkins, Travis CI, Git, Ant etc
• Experience in Analyzing, designing, configuring and maintaining Confidential CPQ solutions.
• Experienced working with CPQ products like SteelBrick CPQ and APPTUS CPQ.
• Experience in Confidential Lightning framework and Lightning Web components(LWC).
• Developed Lightning apps and components to be more interactive to end users.
• Good experience in working on Eclipse IDE with Force.com Plug-in for writing business logic in Apex programming language.
• Experienced working with Confidential .com standard objects like Accounts, Opportunities, Leads, Campaign, Events, Tasks, Contacts, Cases, Reports and Dashboards.
• Extensive experience in lead, case management web-to-lead, Web-to case, Email-to-case.
• Implemented security and sharing rules at object, field, and record l evel for different users at different levels of organization.
• Experience in Confidential Marketing Cloud Implementation and Lightning Design System.
• Experience of Apttus CPQ Configuration and in Quoting and Pricing, Order Management, and Product
• Experience in configuring and customizing the CPQ and CLM tools.
• Experience in creating lightning components and lightning applications.
• Experience in Confidential latest product launches including Einstein Analytics.
• Experienced with source control tools Git, Bit bucket, Source tree, built Confidential code from the repository.
• Integrated SFDC with Marketo Tool to make Marketing process easy to access Leads and opportunities.
• Created journeys and implemented marketing campaigns using Marketing cloud tools like Journey Builder, Email Studio and Automation Studio.
• Experience in Creating Lightning components and Lightning Applications. Experience in classic to lightning migration, lightning component creation, lightning out and lightning web components.
• Experience with Lightning process builder for visualizing and creating automated business processes.
• Experience with Steel Brick CPQ for subscription, billing, invoicing and can take control of sales process from Quote to Cash.
• Knowledge of product development lifecycle (SDLC) and DevOps kits like GIT, Jenkins, JIRA, Confluence, etc. A thorough understanding of Confidential Deployment Process and tools like ANT, Change Sets, and Force.com IDE.
• Proficient in Data Migration from Traditional Applications to Confidential using Import Wizard and Data Loader Utility.
• Created Public Groups, Queues, Permission Sets, Profiles, Users, Role hierarchy, Org-Wide Default Settings, Sharing rules, Formula fields, Workflow Rules - Email Alert, Field Update, Time-dependent Actions and Approval Process, Process Builder, Reports and Dashboards.
• Experience in web technologies including HTML, XML, CSS, JavaScript and SOAP.
• Well versed with project development life cycle, System Business Process Analysis, Requirements Study, Fit-Gap Analysis and Post-implementation support.
• Good knowledge on Set up field service features according to client unique business needs. This includes installing the Field Service Lightning managed package and Field Service Lightning mobile app.
• Experienced in requirement gathering and estimating the hours of work based on the requirement from the client and maintaining the quality documents for all the work done till the end of the cycle.
• Experienced in Testing apps by appending multiple components to a Lightning Application thereby deployed Applications from Sandbox to Production.
• Administrator experience in Confidential Marketing Cloud using both Classic and Lightning versions.
• Experience in working with client specific solutions like Confidential .com Sandbox deployments, Force.com IDE, Eclipse IDE, SOQL, SOSL and various production environments.

TECHNICAL SKILLS

Confidential Technologies: Force.com Web Services API, Apex Classes, Apex Trigger, Visual Force, SFDC Eclipse Plug-ins, Force.com IDE for Eclipse, Apex deployment Tools, Force.com Explorer, Service cloud, Sales cloud, Community cloud, Marketing cloud, Data Loader, Confidential .com customizations like Workflow Rules, Steel brick CPQ, Apttus CPQ, Role Hierarchy, Validation Rules, Formulae, Custom objects, Page Layouts, Record Types, Process Builder, Translation Workbench.

Lightning Frameworks: Lightning Web Components (LWC), Confidential Lightning Design System, Aura Framework.

Operating Systems: Windows 98/2000/XP/2003/vista/2007.

Confidential Tools: Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Excel Connector. Informatica Cloud Connector, Outlook connector.

Web Development: Web Services, XML, HTML, XHTML, CSS Dreamweaver, Java Script, AJAX, PHP, Servlet, Bootstrap, JQuery, Angular 2,4&6, ReactJS, NodeJS, OOD.

Languages: C, C++,Java, Java Script, SQL, Apex.

Databases: Confidential 10g/9i, SQL Server 2008/05/2000, MYSQL. Confidential, MS Access, Confidential SQL Server, SQL & PL/SQL.

IDE: Eclipse, Net Beans, Visual Studio

PROFESSIONAL EXPERIENCE

Confidential, Chicago, IL

Lightning Developer

Responsibilities:

• Involved in requirement discussions with business team. Designed Technical Specification Document based on the requirements and the Existing Systems.
• Part of a team which is responsible to implement, develop, customize, test, deploy and integrate the Confidential Sales cloud, Service cloud applications by ensuring it meets business needs. Agile Development Methodology was followed for the implementation
• Involved in using lightning, Process Builder and Workflows. Worked on customization of visual force to have Lightening Experience for desktop and mobile applications.
• Worked on Confidential .com based development enhancements and implemented lightning applications from the scratch.
• Developed lightning components and Lightning apps to provide better and more interactive interfaces to end users, which help in sales enhancements.
• Formatting and migrating user data into LE, Implemented Confidential Lightning Components within the organization. Used Confidential Lightning Design Systems (SLDS) components in the Lightning Application.
• Managed Confidential integration with existing systems and third-party providers. And Interacted with various Business users for requirements gathering.
• Utilized Confidential Aura Lightning Experience Process Flows to automate Business process.
• Enhanced flows with the help of custom logic and process builder.
• Implemented cross object field updates using lightning process builders and triggers. And Used lightning process builders for record creation as well as record updates.
• Developed custom Business logic using Apex Classes, Visual force pages and Lightning components. Used Visual force components like Page Block, Command Buttons, Action support, Action Function.
• Implemented custom Cascading Style Sheets (CSS) for Visual force pages.
• Worked with SOQL, SOSL queries with Governor Limitations to store and download the data from Confidential .com platform database.
• Worked on Point and Click development and worked on SFDC implementation related to Salescloud.
• Developed Visual Force pages to change the entire look and feel, tabs and views of the Confidential .com UI in accordance with the company requirements.
• Worked on Lightning Experience has evaluated complete Readiness report provided by Salesforce and redid the work in Lightning sandbox and made sure everything is working.
• Integrated Confidential and CPQ application to automate fulfillment process.
• Strong Experience in Confidential Lightning components design & designing compact layouts using Apex triggers, Page layouts, Visual force pages, workflows for Mobile platform.
• Implemented Confidential Development Cycle covering Sales Cloud, Service Cloud, Call Center, Chatter & App-exchange applications.
• Implemented Process Builder process that utilizes invocable APEX methods and variables for cross-object actions.
• Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.
• Worked on agile scrum environment and world's first commercial Software as a Service (SAAS) application running in Marketing Cloud Computing Environment.
• Made new feature enhancements on Service cloud console view and developed some Visual force components.
• Developed new apps with the Lightning App Builder and Lightning Components for sales reps to help them sell faster and smarter (Sales Cloud).
• Developed Analytics Cloud data using SAQL via Einstein analytics to build own app to access and analyze analytic cloud data.
• Implemented Service Cloud for customer service, including configuration of email to case, case assignment rules, managed migration and release of Service Cloud.
• Used Confidential Marketing Cloud to create journeys using Journey Builder and sync data from Confidential CRM to Marketing Cloud.
• Worked on Configuration and run triggers and API calls within the Marketing Cloud (ExactTarget) .
• Created various Profiles, Roles, Page Layouts, and Record Types and configured the Permissions based on the Organization hierarchy requirements.
• Experience in creating Lightning Components and used lightning Design System to convert existing Visual force pages to lightning components.
• Perform detailed analysis of business and technical requirements and developed the Apex classes using other Platform based technologies like Visual Force, Force.com IDE
• Extensive experience on S controls, Visual force pages and Page layouts according to the Business requirements.
• Used Community cloud to build deeper relationship with customers to provide better service and assist them through online.
• Created branded portals on community cloud for the easy access and interaction of data on service cloud
• Integrated Customer Community Cloud with internal knowledge-base
• Developed Lightning apps using Lightning Components and made them compatible with salesforce1 mobile app.
• Performed data cleanup and/or Data migration to/from Confidential .com
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response for automating business logic.
• Tested apps by appending multiple components to a Lightning Application thereby deployed Applications from Sandbox to Production.

Environment: Saleforce.com platform, Agile, Scrum, Apex Language, Service Cloud, Community Cloud, Sales cloud, Visual force Pages, Dashboards, Data Loader,Integration, lightning, Lightning web components(LWC), Aura framework, GitHub, HTML,CSS, SOQL, SOSL Process Builder, Journey Builder, Apttus CPQ, Marketing cloud, Einstein analytics, Workflows Java Script, Workflow & Approvals, Reports, Lightning design system(LDS), Custom Objects, Custom Tabs, Email Services, Sandbox testing, data loading, Eclipse IDE Plug-in, Windows XP.

Confidential, Houston, TX

Developer

Responsibilities:

• Worked with the business group for requirement gathering throughout the planning and implementation.
• Involved in detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Confidential .com (SFDC).
• Involved in creating gap analysis document, clearly identifying the data, business process & work flows of the organization with respect to Confidential .com implementation.
• Worked on S controls, Visual force pages and Page layouts according to the Business requirements.
• Created profiles and implemented Object and field level security to hide critical information on the profile users.
• Assisted Email to case, Web to case, customized case page layouts and case assignment rules.
• Executed security & sharing rules for Field, Record Level & Object for distinctive users at different levels of organization.
• Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component look and feel better.
• Created many Lightning Components and server-side controllers to meet the business requirements
• Developed lightning components and Lightning apps to provide better and more interactive interfaces to end users, which help in sales enhancements.
• Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visual force pages (immensely customized using HTML5 and CSS3 for intuitiveness) to develop custom business logic.
• Worked on integration of two instances using Apex REST API call-outs and parsed JSON responses provided by third-party systems connected via REST inside Apex classes.
• Integrated Confidential and CPQ application to automate fulfillment process.
• Experience with Steel Brick CPQ for subscription, billing, invoicing and can take control of sales process from Quote to Cash. Generated Revenue recognition status automatically with Steel Brick CPQ.
• Managed the database for the team's regions and performed basic administration, de-duping and cleanup procedures.
• Developed and deployed workflows and approval processes for opportunities and products/ assets management.
• Responsible for creating Queues, Workflows rules and tasks to share and automate work to the users in the Queue.
• Migrated data from external sources and performed insert, delete, upset, export operations on millions of records using data loader.
• Involved in data mapping and migration of data from legacy systems to Confidential .com Objects and fields.
• Managed search layouts and created page layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Created Page layouts to organize fields, custom links, related lists & other components on a record detail and edit pages.
• Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visual force pages to develop custom business logic.
• Installed the Call Center Applications and Allowed the end users to maintain a track history of customers complaints
• Managed and deployed Confidential .com CRM solution to multiple departments within the organization.
• Performed data cleanup and/or Data migration to/from Confidential .com
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response for automating business logic.
• Created mash up between Confidential CRM and Gmail through Force.com AppExchange's Email integration engine.
• Developed custom Business logic using Apex Classes, Visual force pages and Lightning components.
• Responsible for source control and configuration management for managing source code and technical documentation.
• Assign Invoice numbers in different formats based on the country using Custom settings and Apex code and push it to Conga Composer for Invoice generation.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Developed several Custom Reports & Dashboards that are used by Business user and Managers.
• Implemented Data Loader through the Command Line Interface to extract the data from database.
• Configured Chatter for the Users in the Organization for collaboration.
• Created Email templates in Text, HTML and visual Force necessary for the application.
• Developed visual Force pages with JavaScript and Apex classes.
• Written Apex Test classes to Unit test Apex classes before moving to Production.
• Created and maintained the documentation for Design, Migration and Integration.
• Performed various testing including Regression, integration, System Testing.
• Deployed applications from Sandbox to Production.
• Deployed code across various sandbox using Force.com IDE, Change Set, Workbench and Force.com Migration tool, prepared package.xml for workbench and Force.com Migration tool.

Environment: Saleforce.com platform, Agile, Scrum, Apex Language, lightning, Visual force, CPQ Data Loader, HTML, Java Script, S-Controls, Workflow, Chatter, Dashboards & Approvals, Chatter, Visual force, Reports, page layouts Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox Data Loader, Eclipse IDE Plug-in, Windows 7.

Confidential, Troy, MI

Developer/Admin

Responsibilities:

• Involved and Interacted with Business users for requirements gathering, analysis and development.
• Communicated with the development team and Project Manager daily to update the status of the project and to discuss the user stories .
• Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Confidential .com (SFDC) and other platform based technologies like Visual force, force.com API, and web services.
• Worked on various Confidential .com Standard Objects including Accounts, Contacts, Reports, Dashboards, Events and Tasks. Agile Development Methodology was followed for the implementation
• Developed various Apex classes, Controller classes and Apex Triggers for various functional needs in the application.
• Developed various Custom Objects, Formula fields, Master-Detail, Lookup relationships, Tabs, validation rules.
• Created various Profiles, Roles and Page Layouts and configured the permissions based on the organization hierarchy requirements.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response for automating business logic.
• Developed Cascading Style Sheets (CSS) for creating effects in Visual force pages.
• Performed Web service Callout using the Restful services with the third party application Broad bean API.
• Created Workflow rules and defined related tasks, email alerts, and field updates.
• Created mash up between Confidential CRM and Gmail through Force.com AppExchange's Email integration engine.
• Worked on CRM platform environment of SFDC Sales Cloud and Service Cloud modules.
• Implemented Pick lists, Dependent Pick lists, lookups, Master detail relationships, validation and formula fields to the custom objects.
• Extensive experience on S controls, Visual force pages and Page layouts according to the Business requirements
• Installed the Call Center Applications and Allowed the end users to maintain a track history of customers complaints.
• Created email templates and inbound emails using Visual Force for clients and customers.
• Worked extensively in customization of Service Cloud Console by embedding Visualforce pages in custom console components, highlight panel and interaction log.
• Enabled Chatter for the Organization and to effectively communicate with the users in the Organization.
• Implementation of Data Loader for loading the data.
• Performed data cleanup and/or Data migration to/from Confidential .com
• Merging of Confidential instances
• Developed business documents for Confidential .com Custom objects.
• Developed several Custom Reports & Dashboards to better assist managers and also report folder to provide report accessibility to appropriate personnel.
• Expert in Confidential Sales and Service cloud implementation.
• Provided the to Business users about the system.

Environment: Data loader and Data management, Apex programming, Visualforce, Workflow rules and Approval processes, Dashboards, Sales cloud, Service cloud, workflows, Custom objects, Reports and Dashboards, Service cloud, Data Loader, Partner Portal, Custom Profiles, Page Layouts, Security Settings, Data Sharing Rules and sandbox.

Confidential, Fort Mill, SC

Admin/Developer

Responsibilities:

• Support daily operations of user systems including maintaining users, profiles, Roles, security.
• Involved in all phases of Software Development Life Cycle (SDLC) starting from Requirements Gathering and Design.
• Involved in activities related to Saleforce.com setup, Configuration, Customization, Administration, Development, Data Migration and deployment of application to force.com platform.
• Creation or customization of custom or standard objects which include Leads, Accounts , Contacts , Opportunities , Products and Cases .
• Worked on Visualforce Language to develop Visualforce pages, overriding buttons, links and tabs, custom components, templates, integrating email etc.
• Managed and deployed Confidential .com CRM solution to multiple departments within the organization.
• Developed VF pages and associated Apex classes to allow the customers to register, login and submit their service requests which are resolved by CSS people
• Created several workflows by defining rules, approval processes and related actions, which include creating related and time triggered tasks, email alerts, filed updates to automate the business process.
• Implemented Validation Rules, Assignment Rules, Sharing Rules, and Escalation Rules according to the application requirements.
• Worked on the Eclipse IDE with Force.com plug-in environment for writing Business logic in Apex Programming Language, testing and deploying.
• Administrator for different Confidential .com CRM application for sales cloud and service cloud.
• Developed and deployed workflows for opportunities and products management.
• Developed Unit test class for Apex class and worked for improving code coverage.
• Used SOQL&SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Created custom Dashboards for manager’s homepage and gave access to dashboard for authorized people for individual divisions.
• Implemented requirements on Confidential .com platform and Force.com IDE Plug-in using Eclipse.
• Supported end users with solutions and issues they face with any functionality.

Environment : Saleforce.com platform, Apex Language, Visualforce (Pages, Component & Controllers), Custom Objects, Standard objects, Service cloud, Sales cloud, Validation Rules, workflows, SOQL&SOSL, Dashboard JavaScript, Apex Data Loader, Sandbox, Eclipse IDE Plug-in Windows 7.

Confidential

Administrator

Responsibilities:

• Created relationships among objects using Lookup and Master-detail relationships .
• Designed, Implemented and deployed the Custom objects, Page layouts, and Custom tabs to suit to the needs of the application.
• Worked on various Confidential .com Standard objects like Accounts , Opportunities, Leads , Campaign, Events, Tasks, Contacts, Cases, Reports and Dashboards .
• Created various Profiles, Roles, Page Layouts, and Record Types and configured the Permissions based on the Organization hierarchy requirements.
• Implemented Data Loader through the Command Line Interface to extract the data from database
• Created workflow rules and defined related tasks, email alerts , and field updates .
• Created and maintained the documentation for Design, Migration, Integration and
• Involved in deploying applications from Sandbox to Production .
• Developed Custom Reports and Dashboards as per given requirements.
• Wrote Custom Formula fields and Validation rules.
• Created rules to assign incoming Leads to appropriate queues and users.
• Developed several Custom Reports & Dashboards to better assist managers and also report folder to provide report accessibility to appropriate personnel.

Environment: Force.com IDE, Apex Classes, Apex Triggers, Visualforce pages, Validation Rules, Formula Fields, Data Loader, Reports and Dashboards, Workflow & Approvals, Web Services.