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Software Engineer Resume

Nashville, TN


  • Debian Linux
  • Python
  • Amazon Web Services
  • ServiceNow
  • Bash/Powershell
  • Apache/IIS Server Management
  • HTML/CSS/XML/Jelly
  • JavaScript
  • AngularJS
  • PHP
  • SQL


Confidential, Nashville, TN

Software Engineer


  • Creating and maintaining ServiceNow catalog items, record producers, workflows, business rules, script includes, tables, and ACLs
  • Implementing custom enhancements and widgets for new and existing business processes
  • Integrated Zoom messaging webhooks with ServiceNow through a scripted REST API to provide improved incident module experience with conference room tracking and reporting for rapid incident responders
  • Lead data integrity improvement efforts for cmn location and sys user through collaboration with Workday administrators. Reduced redundant/inactive location data from 1600 records to 880 while complying with internal auditing requirements

ITIL Technology Analyst



  • Using Amazon Web Services such as Lex, EC2, and Lambda, created and maintained standalone chat bots and web apps to query incident and request status as well as automate common service desk tasks utilizing the ServiceNow API, Workflow Editor, and best development practices
  • Wrote and performed automation tests using Cypress testing framework
  • Requirements elicitation for internal tools and the creation of ServiceNow forms and dashboards
  • Development work was heavily based in Javascript, Python, and PHP


Computer Operations Specialist


  • Installed and troubleshot hardware, software, and networking issues
  • Designed, developed, and deployed an internal e - mail templating tool for reporting lottery drawing numbers, sales, and liability information to internal departments and the public
  • Maintained and utilized specialized lottery computers and random number generators
  • Coordinated with the Multi-State Lottery Association, local media organizations, maintained and updated the Tennessee Lottery Website

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