Software Engineer Resume Nashville, TN - Hire IT People

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential, Nashville, TN

Software Engineer

Responsibilities:

Creating and maintaining ServiceNow catalog items, record producers, workflows, business rules, script includes, tables, and ACLs
Implementing custom enhancements and widgets for new and existing business processes
Integrated Zoom messaging webhooks with ServiceNow through a scripted REST API to provide improved incident module experience with conference room tracking and reporting for rapid incident responders
Lead data integrity improvement efforts for cmn location and sys user through collaboration with Workday administrators. Reduced redundant/inactive location data from 1600 records to 880 while complying with internal auditing requirements

ITIL Technology Analyst

Confidential

Responsibilities:

Using Amazon Web Services such as Lex, EC2, and Lambda, created and maintained standalone chat bots and web apps to query incident and request status as well as automate common service desk tasks utilizing the ServiceNow API, Workflow Editor, and best development practices
Wrote and performed automation tests using Cypress testing framework
Requirements elicitation for internal tools and the creation of ServiceNow forms and dashboards
Development work was heavily based in Javascript, Python, and PHP

Confidential

Computer Operations Specialist

Responsibilities:

Installed and troubleshot hardware, software, and networking issues
Designed, developed, and deployed an internal e - mail templating tool for reporting lottery drawing numbers, sales, and liability information to internal departments and the public
Maintained and utilized specialized lottery computers and random number generators
Coordinated with the Multi-State Lottery Association, local media organizations, maintained and updated the Tennessee Lottery Website