SUMMARY

• Salesforce certified professional with 5+ years of extensive experience in Salesforce.com CRM and Force.com platform with proficiency as Developer, Administrator and Support Specialist.
• Experience in all phases of Software Development Life Cycle (SDLC) including analysis, requirement gathering, architecture design, development, Enhancements, testing, deployment and maintenance of enterprise applications.
• Delivered Salesforce solutions on Sales Cloud, Service Cloud and Salesforce Communities and Fore.com platform
• Developed end to end Salesforce solutions using Configuration and customization using APEX Class, Triggers, Visualforce pages, Lightning components etc.,
• Extensively worked on Salesforce schema builder for development and analysis of several cloud applications.
• Experience in working across various SFDC implementations covering Sales Cloud, Service Cloud, Marketing Cloud, Salesforce1 Mobile Administration and Chatter applications.
• Created Salesforce 1 mobile apps using Angular JS, Apex and Visual force.
• Experienced in writing Visual force pages, controllers by fetching teh data using Web Services REST API, SOAP API.
• Worked on customization of Visual force to have lightning experience for desktop and mobile applications. Expertise in Service Cloud console with exposure to CTI adapters and mobile application integrations.
• Involved on creating Lightning Pages inside Lightning Community Builder.
• Experience in Providing Training and Documentation on Salesforce Apps to teh end users.
• Excelled in working with various salesforce.com standard objects like Accounts, Contacts, Opportunities, Products, Cases, Leads, Campaigns, Forecasts, Reports and dashboards.
• Experience in creating Custom Objects, Tabs, Fields, Formula fields, Validation rules, Reports, Work flows, Approval processes and Process Builder for automated alerts, field updates and Email generation according to teh application requirements.
• Built integrations between Salesforce and external applications using REST APIs.
• Development experience in UI technologies like Bootstrap, Lightning Design System (LDS), jQuery, JavaScript.
• Experience in designing of Roles, Profiles, Role Based Page Layouts, Custom Reports, Report Folders, Report Extractions to various formats, Snapshots and Dashboards.
• Developed Apex classes, Controller classes, Apex Triggers and on Force.com platform to customize application according to teh functional needs.
• Good exposure to AppExchange applications.
• Proficiency in Java, J2EE and teh latest frameworks like JSF, Oracle ADF components
• Experienced in implementing various Apex DML operations, SOSL and SOQL queries using workbench.
• Excellent analytical, logical and programming skills, Self - Motivated, Self-Starter, and can work with minimal supervision with TEMPeffective Communication skills and Organizational skills combined with attention and Time management skills.

TECHNICAL SKILLS:

Salesforce Technologies: Salesforce CRM, Salesforce SFA, Apex, Apex Classes/ Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages / Components, Controls, Salesforce Outlook, Apex Web Services, Workflow & Approvals, Dashboards, Analytic Snapshots, Case Management Automation, Custom Objects, Apex Data Loader, Lightning Process Builder

Salesforce Tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com, Data Loader, Force.com Excel Connector, Force.com Platform

Languages: Apex, C, C++, Java, Java Script, Shell Script, Action Script, UML, HTML, XML, XHTML, DHTML, SQL, VB Script, VC++(MFC)

UI and Tools: VS Code and Eclipse

Databases: MS SQL Server, PL/SQL, Oracle, MS Access, MySQL

Source Control: GitHub, Azure Repos

Operating Systems: Windows, Mac OS, Unix, Linux

PROFESSIONAL EXPERIENCE

Confidential, Chicago, IL

Salesforce Consultant

Responsibilities:

• Participated in teh identification, understanding, and documentation of business requirements, keeping in mind teh need for teh application based on teh project scope and SDLC methodology.
• Worked on various salesforce.com standard objects like Accounts, Contacts and Leads.
• Designed, Implemented and deployed teh Custom objects, Page layouts, Custom tabs and Components.
• Worked on Sales and Marketing Cloud.
• Implemented Security and Sharing rules at object, field, and record level for different users at different levels of organization.
• Created visual force pages over Bootstrap framework to customize teh branding of community.
• Created various Profiles and configured teh Permissions based on teh organizational hierarchy.
• Created Workflow rules and defined related tasks, Time triggered tasks, Email alerts and filed updates to implement business logic.
• Migrated data from Traditional Applications to Salesforce using Import Wizard and Data Loader Utility.
• Configured teh login, single sign-on and self-registration capabilities for teh community.
• Developed Visual Force Pages, Apex Classes, Apex Triggers, Apex Controllers (standard, custom and extension), schedulable Apex classes, and Batch Apex to meet various functional needs in teh application and schema builder for development.
• Integrated teh application with in house legacy systems using REST API Web services.
• Extensive development experience with best practice implementations using Apex (triggers, batch classes, inbound email service classes), Visualforce, SOAP and Rest Web services, Force.com API's.
• REST API with MSTR system and SOAP API with Oracle SOA system.
• Developed Web Services callouts from Salesforce to External applications using SOAP and REST API.
• Involved in creating Salesforce mobile apps using Angular JS, Apex and Visual force.
• Worked on customization of Visual force to have lightning experience for desktop and mobile applications.
• Technical Knowledge about Salesforce lightning schema builder, process builder, app builder, components and lightning connect.
• Experience in Salesforce lightning features like activities, contextual Hovers, Opportunity board, Customizable dashboard.
• Good experience in developing Salesforce Lightning Apps, Components, Controllers and Events.
• Customized existing Visual force to align with Salesforce new Lightning UI experience.
• Involved in setting up lead management, case management to web-to- lead, Web-to case, Email-to- case.
• Performed unit testing, integration testing, bulk testing, staging and User Acceptance Test in full copy Sandbox.

Environment: Sales force platform, Service cloud, Apex, Salesforce communities, Sales Cloud, Marketing Cloud, Visual Force Pages, Component Controllers, Data Loader, HTML, Security Controls, JavaScript, Force.com Eclipse IDE, Data Loader, SOAP, Rest, Oracle, Windows.

Confidential, San Francisco, CA

Salesforce Developer

Responsibilities:

• Analyzed teh requirements with teh business team and converted teh requirements into detailed technical requirements.
• Preparation of design documents of various silhouette applications based on teh gatheird requirements.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers, Packages, Visualforce Packages for various functional needs of teh application.
• Developed teh Custom objects, Validation Rules, Formula Fields, Page layouts, Custom tabs, Components, Custom Buttons and Links.
• Performed administration activities for SFDC including System Configuration, Analytics Reporting, Data Migration, User Acceptance Testing, End User Training Development & Delivery and System Testing.
• Created Custom Objects and defined Lookup and Master-Detail relationships on teh objects and created Junction objects to establish many-to-many relationship among objects.
• Created Email templates for inbound emails using Visual force for teh clients and customers.
• Worked on various Salesforce.com Standard Objects like Campaigns, Leads, Accounts, Contacts, Opportunity, Forecast, Cases, Reports and Dashboards. A
• Implemented Web-to-Case, Email-to-Case to track Cases from teh website.
• Created different Workflow Rules and Approvals for various campaign processes.
• Maintained data cleanliness and accuracy by adding Custom Validation Rules and Triggers.
• Performed various Data Migration activities like Insert, Update, Upsert, Delete and Export using Apex Data Loader by writing SOQL queries.
• Worked with web based technologies like HTML, XML, and JavaScript.
• Created various Reports (Summary Reports, Matrix Reports, Pie Charts, and Dashboards) and Report Folders to assist managers to better utilize Salesforce to track teh Cases and configured various Reports for different user profiles based on teh needs of teh organization.
• Extensively involved in writing Test classes and moved code into production environment.
• Participated in teh training sessions provided by teh Salesforce team and supported teh end users.
• Used teh sandbox for testing and migrated teh code to teh deployment instance after testing.
• Managed Users, hierarchical Roles, Profiles, Security controls.

Environment: Saleforce.com platform, Apex, Visual force, Controller extensions, Data Loader, HTML, Workflow & Approvals, Reports, Cases, Custom Objects, Custom Tabs, Email Services, Security Controls, Cast Iron, Sandbox data loading, Eclipse IDE Plug-in, Sandbox Test, Oracle, Windows.

Confidential, Birmingham, AL Jan 2016 - Jul 2017

Salesforce Consultant

Responsibilities:

• Involved in migrating from classic to lightening by gathering all teh required configurations and customizations as per business requirements by leading teh roles of admin and lightening developer.
• Created custom object, custom fields in lightening experience. Also, involved in creating Custom Objects, Custom Settings, Custom Labels, Validation rules, Record types, Custom Tabs, Workflow rule and approval process including Field updates and email alerts.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to teh custom objects.
• Used Force.com toolkit including Apex Classes, Apex Triggers and Visualforce pages to develop custom business logic and also involved in Salesforce platform Integration and marketing Cloud.
• Worked on Batch Apex, Schedule Classes, Visualforce pages and integrated with external source by developing Apex Web Services.
• Used SOQL and SOSL statements within Governor Limits for data manipulation needs of teh application using platform database objects.
• Worked on CRM modules like sales cloud, service cloud with functionalities like Opportunity Management and Case Management. Developed lightning pages and displayed it in community builder.
• Developed Lightning Component Framework and built Lightning component using aura framework.
• Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.
• Worked with Force.com IDE to develop Custom Application in both marketing C Sales and Service Cloud Modules.
• Implemented teh requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Worked on Force.com IDE for creating, modifying, testing, and deploying Force.com Applications.
• Implemented DML activities for Inserting and Updating records.
• Was responsible for teh data maintenance and data integrity within teh Force.com platform.
• Performed Sales Cloud configurations and used its features such as Lead Management, Email integration, Sales Forecasting, marketing Cloud and Wave Analytics.
• Implemented Wave Analytics, created datasets, dashboards and apps for Opportunity, Accounts and Cases.
• Created and used Email templates in HTML and Visual force. Also, designed various web pages in visual force for capturing various customer enquiries.
• Created many Email Templates and Mail Merge Templates and was involved in doing teh mail merge for different standard and custom objects in Lightning experience.
• Knowledge in configuring product and pricing setup using CPQ/Product consoles formatted and migrated teh user data into Lightning Experience.

Environment: Salesforce.com platform, Apex Language, CRM, Visual Force, Pages, Data Loader, Workflow &, Approvals, Security Controls, Sandbox Data loader, Eclipse IDE, Lightning, Oracle, Windows.